QuickBooks Desktop for Mac will not open my company file

If you can open the sample file in ALL versions of QB Desktop except your company file, obviously your company file is corrupt. Contact me in private and we can check (and help fix) your files.

I understand that this situation has been challenging for you, @amg_buyer. I'm here to lend a hand on how you can open your company file. 

QuickBooks Desktop for Mac 2019 is no longer supported, as it has been discontinued. As a workaround, you can restore a previous backup of your company file. 

However, if this doesn't work, I recommend contacting the support team for further assistance and to explore other options.

Here’s how:

1. Open QuickBooks.
2. Go to Help, then select QuickBooks Desktop Help/Contact Us.
3. Select Contact Us.
4. Give a brief description of your issue, then select Continue.
5. Sign in to your Intuit account and select Continue and then Continue with my account.
   • If you don't already have an account, make sure to Create a new account.
6. We'll email you a single use code. Enter your code and select Continue.
   • If you have more than one account, select the account you want to use and then Continue.
7. Choose to chat with us or Have us call you.

To know their availability, please check our support hours.

More details about the discontinuation can be found here: QuickBooks Desktop service discontinuation policy and upgrade information.
 

Also, you can read through the subjects in our QuickBooks for Mac user's guide to learn how to manage your bank transactions and other finances with QuickBooks Desktop for Mac.

Please keep us posted if you need help managing your data in QuickBooks Online. We want to make sure the process is seamless.

How could every single backup copy be corrupt?  I'm always fine until I am required to log into my account at intuit.  Then it's all spinning beachball until I have to force quit.

I half suspect that the company is taking revenge on me for quitting their online service and poisoning my files.

@amg_buyer 

We can still to open our company files on QB Desktop 2019 without any issue. You should contact Fiat Lux directly and ask for their second opinion.

I had an interesting experience contacting quickbooks support today.  I explained my issue three times and the support person never answered my question.  They actually just abandoned me in the chat.

Then, thinking there could be an issue with my company file, just possibly, I went back to Windows (Boot Camped) and converted some QBDT Pro for Windows 2018 files for export to MAC and viola! QBDT for Mac 2019 could not open ANY of them. I even created a very condensed file; used every tool to check and double check the file and date, and got the same result.  QBDT for Mac will NOT open any file originally from QBDT Pro for Windows 2018.

This is a brand new issue beginning January 1, 2024.  I had multiple files on my MacBook Pro originally created in QBDT Pro for Windows that opened and edited without any issue.  Something changed, and my files are NOT corrupt.

@amg_buyer 

There is no QB Desktop 2018 for Mac and I'm not surprised you can't restore the backup file of QB Desktop 2018 on QB Desktop 2019 for Mac. You can use the trial version of QB Desktop 2019 to create a new backup file and restore it on QB Desktop 2019 for Mac.

It worked in December, it worked in November, and it worked in October! Something changed January 1, 2024.

The only Windows trial version I can find is for QB Enterprise 2024.

And... QB Enterprise indicates that any file converted to work within QBE can then NOT be opened in ANY other version of Quickbooks.  So, that won't work.

From what you describe I'm thinking you are running an older versions of QuickBooks Mac 2019 and haven't updated it to the latest version.

Go into your Applications folder and duplicate the QuickBooks Mac 2019 application.  This is just to make a backup. 

Then launch QuickBooks Mac 2019 and hold down the option key so it won't load your company file. Choose QuickBooks->Check for Updates.  My guess is there is one available. Allow it to update.  You still have the old one that you duplicated in step one.

Once it updates open your company file from the updated version. My memory is that the latest 2019 version, which is no longer supported, has the log into Intuit machinery disabled.  You should be able to open your file and work with it locally.  Things like merchant services and online banking are no longer supported and won't work. But if you don't need them then the 2019 version should continue to work on Ventura.

If you need these things you have to update to 2024 and a subscription.  If it doesn't work in 2024 then there's some problem with your Intuit log in and likely not the QuickBooks Mac application itself.  I could be wrong but that's my guess.

Problem found and SOLVED.  QuickBooks Desktop For Mac 2019 (latest version, fully updated downloaded directly from Intuit) was apparently choking on the sheer number of Memorized Transactions attempting to remind me to post on January 1st!  Even though in preferences I had the "Show Reminders List When QuickBooks Starts" deselected. 

SOLUTION: Reset system clock on my Mac (macOS Sonoma) and on my MacBook (macOS Ventura) to December 30, 2023.  Company file opened right away on both machines, no problem; home page displayed and Memorized Transaction List open. So, I set all memorized transaactions to "Remind Me" and not to "Automatically Enter", backed up company file and closed file and quit QuickBooks. Reset my computer clocks to set automatically; rebooted both machines; opened my company file on both machines without a problem.