Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
As of January 1, 2024 QuickBooks Desktop for Mac 2019 will not open my company file. I have been using QBDT successfully until December 30, 2023 on an Intel-based MacBook Pro running macOS Ventura. Since this problem began, I have removed and reinstalled macOS Ventura; I have removed and reinstalled QBDT For Mac 2019, and still cannot open my company file. I have tried QBDT For Mac 2021, 2023 and 2024 full version trial on my MacBook and my Mac Studio (apple silicon based). QBDT 2019 will not even open (crashes instantly) on the Studio running macOS Sonoma. QBDT 2024 full-version trial does run on the Mac Studio, but still cannot open my company file from either the *.2019 active file or from a backup. All versions of QBDT will run on my MacBook, but NO version of the app will open any copy of my company file. The various QBDT versions will allow me to open a sample company file, and start to create a new company file; close it and re-open it. This has me stumped! Does anyone have any idea as to how I can get over this brick wall?
If you can open the sample file in ALL versions of QB Desktop except your company file, obviously your company file is corrupt. Contact me in private and we can check (and help fix) your files.
I understand that this situation has been challenging for you, @amg_buyer. I'm here to lend a hand on how you can open your company file.
QuickBooks Desktop for Mac 2019 is no longer supported, as it has been discontinued. As a workaround, you can restore a previous backup of your company file.
However, if this doesn't work, I recommend contacting the support team for further assistance and to explore other options.
Here’s how:
To know their availability, please check our support hours.
More details about the discontinuation can be found here: QuickBooks Desktop service discontinuation policy and upgrade information.
Also, you can read through the subjects in our QuickBooks for Mac user's guide to learn how to manage your bank transactions and other finances with QuickBooks Desktop for Mac.
Please keep us posted if you need help managing your data in QuickBooks Online. We want to make sure the process is seamless.
How could every single backup copy be corrupt? I'm always fine until I am required to log into my account at intuit. Then it's all spinning beachball until I have to force quit.
I half suspect that the company is taking revenge on me for quitting their online service and poisoning my files.
We can still to open our company files on QB Desktop 2019 without any issue. You should contact Fiat Lux directly and ask for their second opinion.
I had an interesting experience contacting quickbooks support today. I explained my issue three times and the support person never answered my question. They actually just abandoned me in the chat.
Then, thinking there could be an issue with my company file, just possibly, I went back to Windows (Boot Camped) and converted some QBDT Pro for Windows 2018 files for export to MAC and viola! QBDT for Mac 2019 could not open ANY of them. I even created a very condensed file; used every tool to check and double check the file and date, and got the same result. QBDT for Mac will NOT open any file originally from QBDT Pro for Windows 2018.
This is a brand new issue beginning January 1, 2024. I had multiple files on my MacBook Pro originally created in QBDT Pro for Windows that opened and edited without any issue. Something changed, and my files are NOT corrupt.
There is no QB Desktop 2018 for Mac and I'm not surprised you can't restore the backup file of QB Desktop 2018 on QB Desktop 2019 for Mac. You can use the trial version of QB Desktop 2019 to create a new backup file and restore it on QB Desktop 2019 for Mac.
It worked in December, it worked in November, and it worked in October! Something changed January 1, 2024.
The only Windows trial version I can find is for QB Enterprise 2024.
And... QB Enterprise indicates that any file converted to work within QBE can then NOT be opened in ANY other version of Quickbooks. So, that won't work.
The only Windows trial version I can find is for QB Enterprise 2024.
You can contact @Fiat Lux - ASIA and they can share the trial code for QB Desktop 2019 Pro.
From what you describe I'm thinking you are running an older versions of QuickBooks Mac 2019 and haven't updated it to the latest version.
Go into your Applications folder and duplicate the QuickBooks Mac 2019 application. This is just to make a backup.
Then launch QuickBooks Mac 2019 and hold down the option key so it won't load your company file. Choose QuickBooks->Check for Updates. My guess is there is one available. Allow it to update. You still have the old one that you duplicated in step one.
Once it updates open your company file from the updated version. My memory is that the latest 2019 version, which is no longer supported, has the log into Intuit machinery disabled. You should be able to open your file and work with it locally. Things like merchant services and online banking are no longer supported and won't work. But if you don't need them then the 2019 version should continue to work on Ventura.
If you need these things you have to update to 2024 and a subscription. If it doesn't work in 2024 then there's some problem with your Intuit log in and likely not the QuickBooks Mac application itself. I could be wrong but that's my guess.
Problem found and SOLVED. QuickBooks Desktop For Mac 2019 (latest version, fully updated downloaded directly from Intuit) was apparently choking on the sheer number of Memorized Transactions attempting to remind me to post on January 1st! Even though in preferences I had the "Show Reminders List When QuickBooks Starts" deselected.
SOLUTION: Reset system clock on my Mac (macOS Sonoma) and on my MacBook (macOS Ventura) to December 30, 2023. Company file opened right away on both machines, no problem; home page displayed and Memorized Transaction List open. So, I set all memorized transaactions to "Remind Me" and not to "Automatically Enter", backed up company file and closed file and quit QuickBooks. Reset my computer clocks to set automatically; rebooted both machines; opened my company file on both machines without a problem.
You have clicked a link to a site outside of the QuickBooks or ProFile Communities. By clicking "Continue", you will leave the community and be taken to that site instead.
For more information visit our Security Center or to report suspicious websites you can contact us here