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adamabel1
Level 3

Quickbooks Desktop pro 2022 server will not start

Problem:  I can't get the QB server manager to start its services.

System: Windows server 2019.  all windows updates installed as of today.  all updates installed for quickbooks as of today.    This is a brand new server. 

 

Troubleshooting so far:  Uninstalled QB and reinstalled.  Ran file doctor on the file and all other options. 

Opened test company file. 

since the error was coming from sqlany 17 and was reporting for a while that it could not be found installed SQLany17 developer from SAP.

rebooted several times.

confirmed that the data folder for the files is shared and the QB user has permissions. 

change the logon for the service from the QB user to local system.

turned off the firewall wall. 

copied the file company file im trying to use to another server and confirmed it works there. 

 

Any assistance would be appreciated please don't tell me to run the file doctor though. 

4 Comments 4
RCV
QuickBooks Team
QuickBooks Team

Quickbooks Desktop pro 2022 server will not start

I know that having to go through multiple troubleshooting steps and not having any of them work can be a real pain, especially when you have more important things to be doing, adamabel1. 

 

I appreciate you for performing some troubleshooting steps to get this resolved. Aside from the steps you've performed, we can uninstall QuickBooks Data Server Manager to refresh the connection. Here's how: 

 

  1. On your keyboard, press the Windows key + R.
  2. The Run dialog box opens. Enter appwiz.cpl, then OK.
  3. Choose the QuickBooks Database Server Manager.
  4. Select Uninstall/Change and follow the onscreen instructions.

 

Then, rename the installation folders. If you don’t see the Application Data or Program Data folder, you need to display hidden files and folders or search for files using Windows. We can only uninstall or rename the QuickBooks version folder found in the Intuit folder: C:\Program Data\Intuit if you have other Intuit apps installed on your computer. Here's how: 

 

  1. Go to the installation folders. Refer to the chart below.
  2. On your keyboard, press the Windows key + R to open the run command.
  3. Enter (or copy and paste) the location of the folder, then Enter.
  4. Right-click the folder, then choose Rename.
  5. Rename the folder to .OLD.

 

Once done, reinstall QuickBooks Database Server Manager. Here's an article you can refer to for more details about reinstalling Database Server Manager and setting up file sharing. If you already did these steps and still getting the same result, I'd suggest contacting our Technical Support Team to help you with this one. They have all the necessary tools to determine the cause and guide you with a fix. You can check out our support hours to ensure we can assist you on time. Here's how: 

 

  1. Go to the Help menu.
  2. Select QuickBooks Desktop Help.
  3. Click Contact Us.
  4. Enter a brief description of your issue, then click Let's talk.
  5. Then choose your preferred way to connect with them.

 

Feel free to visit our QuickBooks Help Article page for more insight about running your business in your account.

 

This should point you in the right direction. Keep me posted on how it goes or after reaching out to our support team. I want to make sure this is taken care of. You have a good one. 

adamabel1
Level 3

Quickbooks Desktop pro 2022 server will not start

Okay did that but no change. 

 

 

I pulled up the QB server utility mgr log and found the following

10/5/2022 11:02:48 AM:Network Diagnostics: Started
10/5/2022 11:02:59 AM:QuickBooks 2022 Server not Running...
10/5/2022 11:02:59 AM:+ Hosting Mode is OFF.
10/5/2022 11:02:59 AM:+ QBCFMonitorService not running on this computer
10/5/2022 11:02:59 AM:+ QBDBMgrN not running on this computer
10/5/2022 11:02:59 AM:Network Diagnostics: Issues detected- Trying to resolve...
10/5/2022 11:03:10 AM:QuickBooks 2022 Server not Running...
10/5/2022 11:03:10 AM:Attempting to restart...
10/5/2022 11:03:20 AM:QuickBooks 2022 Failed to restart...
10/5/2022 11:03:20 AM:+ Hosting Mode is OFF.
10/5/2022 11:03:20 AM:+ QBDBMgrN not running on this computer
10/5/2022 11:03:20 AM:Network Diagnostics: Failed. Resolve errors and Retry!!

 

 

10/5/2022 1:57:18 PM:Unable to retrieve system property CSDVersion from class Win32_OperatingSystem
System.NullReferenceException: Object reference not set to an instance of an object.
at Intuit.SBM.DataHelper.QBServerUtilityMgr.SystemInfo.GetSystemPropertyString(String systemProperty, String win32Class)

 

Does Quickbooks pro plus support server 2019 of windows?  That seems to be what this is saying is that it can't.  though I have this installed on another 2019 server just fine with the QB hosting working. 

 

Giovann_G
Moderator

Quickbooks Desktop pro 2022 server will not start

Hello, adamabel1.

 

We appreciate you sharing the information found in the QuickBooks server utility log. I also appreciate what you did to make QuickBooks accessible on a hosted server.

 

QuickBooks Pro Plus 2022 is compatible with Windows Server 2019 if you're using it. A feature of QuickBooks called QBDBMgrN, also known as QuickBooks Database Server Manager, enables multiple users to access the database and company files stored on a hosted server.

 

The message "qbdbmgrn not running on this computer server" could have been caused by several things. Look at the reasons listed below:

 

  • QuickBooks Database Server Manager is disabled on the computer. 
  • Interference of the security firewall.
  • Damaged Network descriptor file.
  • The QBCFMonitorService.exe file is either missing or damaged in your service.
  • An outdated QBDBMgrN version might prevent access to company files.
  • Windows firewall is not updated.

 

I'll provide more troubleshooting instructions to resolve this. Make sure your Windows Firewall is updated first.

 

Here's how:

 

  1. Close the QuickBooks application.
  2. Type Windows + R on your keyboard and write Control firewall.cpl in the provided area.
  3. Hit Enter and then open Windows Firewall.
  4. Under the Update your FirewallSettings section click Check for Updates.
  5. Select Update Now, then Use Recommended Settings options and check if an update is available.
  6. Restart your computer and then open QuickBooks.

 

If the QuickBooks Database Server Manager Service is still unable to start, let's restart it. I'll show you how.

 

  1. Type Windows + R, then enter services.msc in the Run box, and click Enter.
  2. Now scroll down and search for the service named one of these QuickBooksDB26QuickBooksDB28QuickBooksDB29, or QuickBooksDB27.
  3. Right-click on the exact service and then click the Restart option.

 

I strongly advise getting in touch with our QuickBooks Desktop Support if the problem continues. They have the tools necessary to conduct a screen-sharing to further investigate the underlying cause of it.

 

Additionally, I suggest reading this article for more guidance on QBDT hosting and multi-user mode: Hosting your company data in multi-user mode in QuickBooks Desktop.

 

Please leave a comment below if there is any other way I can assist you with QuickBooks. I would be delighted to offer assistance.

adamabel1
Level 3

Quickbooks Desktop pro 2022 server will not start

well that did not work either. Ultimately I decided I have spent way to much time on this and just delete the VM I was using for this and made a new one from the exact same template and then it worked.  No idea what was causing the problem and neither will Intuit because your logging and error messages are terrible. 

 

 

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