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We are using QuickBooks Enterprise Solutions: Manufacturing and Wholesale 23.0. We have serial numbers turned on and sometimes they work correctly. Other times, I end up with both positive and a negative quantity on hand for each serial number I use. None of this relates to the quantity of the item on hand, and happens when both a negative and positive number are in the same inventory location. I don't even undersand how that's possible. And I can't figure out why this is happening, or how to fix it. (I've tried adjusting the work orders, adjusting inventory, adjusting inventory - but only the serial number.) Nothing seems to work, other than removing the serial numbers from both the creation work order, as well as the consuming work order. This is not what we're after.
Anyone have any experience with this, or understand why it's happening? It's been going on for years, since serial number capability came along.
I've included a screenshot showing what it looks like when the serial number issuing doesn't work correctly.
Hello there, kate111. Let's perform some troubleshooting steps to resolve the serial number issue.
The second payment receipt copy only shows the subtotal amount, as it doesn't incorporate any extra charges for transfers, fees, or taxes based on your screenshot.
Since you've verified that your customer also paid the total amount included with the sales tax,
Let's resolve your concern by verifying and rebuilding your data in QuickBooks Desktop (QBDT). The verify tool identifies the most common problems in a company file, and the rebuild tool fixes them.
Here's how to verify your company data:
Please follow the steps below to rebuild your company file data:
For further detailed steps, see this article: Verify and Rebuild Data in QuickBooks Desktop.
If the issue persists, I suggest contacting our Live Support Team. They have the tools to help you navigate your QBDT program by initiating a screen-sharing session and determining the underlying cause of your concern.
In addition, check out the following articles on managing reports within the program to track the financial status of your business:
Should you require further assistance managing sales receipts or other QuickBooks-related concerns, drop by again so we can get back to you promptly. Have a good one.
Run the Verify/Rebuild Data utility. Did you encounter any error message?
I don’t know what question you think you are answering! The screen shot is quantity on hand by serial number. Please read my expressed concern thoroughly and advise.
It's possible that your company file is damaged. That's why you should run the Verify/Rebuild Data utility to be sure.
No, our company file isn't damaged, this is not the answer. Any other suggestions?
Anyone out there with real helpful suggestions?
If you did not encounter any error messages after running the Verify/Rebuild Data utility, you should run the Condense Data utility under any scenario as subsequent troubleshooting. If the tool fails to complete, there is negative inventory that must be corrected in your company file.
The number of serial numbers on hand does not have anything to do with the quantity of the material on hand. For example, in the screen shot I shared, I have 1 piece on hand (and this is correct.) Yet I have what I showed for quantity on hand by serial number.
Again, nothing is wrong with the quantity of material on hand. The serial numbers are the only part that is incorrect.
If you are sure your company file is fine, consider installing QB Desktop 2024 to isolate the problem.
I have considered updating, but this will not fix the issue. It's been going on since serial number capability was added to QuickBooks.
Does anyone have any real advice for solutions?
I recognize the importance of resolving this matter, Kate111. Let me share a summary of setting up the serial number tracking in QuickBooks Enterprise.
QuickBooks Desktop Enterprise comes with a built-in serial number tracking feature, which requires enabling Advanced Inventory to ensure system synchronization.
To Turn on Advanced Inventory, please follow the instructions below:
If the Advanced Inventory Settings button appears grayed out, we can synchronize license data online to ensure QuickBooks recognizes it. Follow these steps to take care of this seamlessly. Here's how:
Once done, you can now assign a serial number to your inventory. For a comprehensive understanding of the process, I recommend referring to this article: Use Serial or Lot Numbers and Expiration Date.
Furthermore, you may refer to this article for additional details on how to track inventory stored at different sites or locations: Set up Advanced Inventory.
If you have further questions regarding other advance inventory-related concerns in QuickBooks Enterprise, please feel free to reach out. I'm here to help. Have a productive day!
I appreciate your engagement, but you aren't sending me anything new. I've been using serial numbers in QB for years, and have turned them on as advised in the lovely article links provided. Sometimes they go in and out of inventory correctly, many times the do not. It seems like there is a serious software bug here, but I can't yet identify when/why the serial numbers aren't working correctly. Seems random to me. I also can't seem to get any serious help with this.
I have a paid annual subscription, is there any way for me to get some dedicated assistance?
I am having the same issue. I see the serial numbers in my item list, but when I try to remove them it says the serial number doesn't exist. I also search the serial number and 0 results found, although I am clearly seeing the serial number in the item list.
Thanks for following along with the thread, @Daylin1985F.
To clarify, have you tried the troubleshooting steps my colleague has shared above to Rebuild and Verify the company file?
If not, I encourage you to do so. This way, the tools can scan your company file for any potential data damage that will cause issues like the one you're experiencing.
If you have completed the troubleshooting steps, I recommend contacting our Technical Support Team. This way, one of our agents can review your account in a secure environment and investigate this matter further. You can use the link I'm including below to connect with them directly.
Please don't hesitate to let me know if you have any questions or concerns. Take care and have a good one!
Just adding: I've done all of the rebuild/repair things to my system, many times over. I've upgraded several times, no resolution. The issue persists. I'm beginning to wonder if it gets broken every year when we have to turn off certain inventory things so that we can produce an accountant's copy. Things handled within the same year seem to go along fine until we have to do that...then it falls apart it seems. (Of course, this takes years to test out.) Any clue if this is breaking something related to serial numbers on hand, decrementing them from inventory, etc.?
280KB. Not huge.
I can imagine the hurdle you've been through trying to fix this, @kate111. I'm here to ensure you'll get the urgent help you need.
Since the issue persists even after performing the troubleshooting steps, I recommend contacting our Support team to investigate this further. They have all the resources to check your account thoroughly and address this matter. They can also open a ticket if necessary.
We're just one post away if you need additional assistance with serial numbers or any QuickBooks-related concerns. You can click the reply button below to enter your queries.
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