Quickbooks desktop sign in issue

I am having the same issue.  There are a couple other threads saying the same thing.  Of course https://status.quickbooks.intuit.com/ doesn't show anything. 

This is happening to me I'm too busy for this!!

Can you login to CAMPS and your license status is Active?

I'm active, but cannot get into merchant services. I can access the books but I'm not signed in.

Thanks for getting in touch with the Community, MRoger. I appreciate your and each other user's detailed information.

I've reviewed our QuickBooks Status page and can confirm there's currently reports of some customers who are unable to sign in to their Intuit Account from within QuickBooks. Intuit's Product Investigations team is currently investigating for a solution for the Intuit Account login window not loading properly.

While they're investigating the situation, I'd recommend trying their recommended troubleshooting steps.

Here's how:
 

1. Create a new test company file by going to File, then New Company.
2. In your test file, go to Company, then My Company.
3. Click Sign In and successfully log in with the Intuit Account you're using.
4. Go to File, then Close Company.
5. Open your live company file, the one affected by the sign in page not loading correctly.
6. Try signing in to your Intuit Account again.

If the problem continues after performing the workaround above, you'll want to get in touch with our Customer Care team. They'll be able to pull up your account in a secure environment, conduct further research with you, and create an investigation ticket if necessary.

Also be sure to visit our QuickBooks Status page. From there, you'll be able to select the Subscribe option to subscribe for updates about the investigation.

Please don't hesitate to send a reply if there's any questions. Have a wonderful Thursday!

I am having the same issue.  Can not get logged into my intuit account to send emails.  Just buffers.

Thank you for reaching out about this matter, Melissa. I understand the importance of logging in smoothly to your Intuit account for your business. Since you're unable to do so, let's connect you with the appropriate team.

While I'd like to offer assistance firsthand, issues like this need a thorough review in a secure environment. That said, I recommend reaching out to our live support team. They have the resources to examine your specific situation and guide you through the necessary steps to resolve this.

To connect with them, here's how:

1. Open your QuickBooks Desktop account.
2. Go to the Help menu and select QuickBooks Desktop Help/Contact Us.
3. Type a keyword or topic that you need help with.
4. Click the Contact Us button to connect with our experts.

To learn more about their support hours, please refer to this article: Get help with QuickBooks products and services.

If you have other questions or need further assistance, please don't hesitate to reply to this forum.

I tried using the help with in Quickbooks.  Enter in all the information to chat and when it tries to connect I keep getting something went wrong.  I am unable to use the receipt management as well as send out invoices.  Can on log in to my intuit account within quickbooks.  I can go to intuit and log in via the internet but not within quickbooks.  It appears others are having the same issue.

If you and the rest of Intuit's team is this incompetent, how are the rest of us supposed to continue to trust you? I've been searching for weeks to get past this and can't. I hate your product. I hate you. And I can't wait until your entire company goes down in flames.

I have same issue with log in within QB. My QB does not even let me ask a question using contact us tab.

My name is Roman. Email is [email address removed]

Please let me know what happens. I can not log in, use contact us window. 

Best regards, Roman

@roman2040 

What QB Desktop year version?

Can you login to CAMPS and find your license code there?

Hi Roman,

Could you please let me know what version of QuickBooks Desktop you’re currently using (Pro, Premier, Enterprise, or another version)? Additionally, what specific error message are you seeing on your end when trying to log in? This information will help me better understand the issue and guide you accordingly.

I recommend updating your QuickBooks Desktop to the latest release, as updates often resolve bugs or glitches you might be experiencing. You can also use the QuickBooks Desktop Tool Hub, which is designed to address common problems and errors within the software. This tool can be extremely helpful in resolving login and operational issues you're facing.

Feel free to reply below if you have further questions.

Same problem can log in online but can not sign in within QB tried tool hub for fix but didn't help.  Can't send invoices.  Fixing the problem is not buying and installing the lates version.    

Can not get logged into my intuit account to send emails.  Just buffers. I am unable to us Help it does the same thing.  I have ran Tool Hub.  And i will not be buying a new version.  

@bucky77 

What QB Desktop year version?

Can you login to CAMPS and find your license code there?

yes

Good morning, @bucky77. 

Thanks for chiming in on this thread. 

We appreciate you taking the time out our your day to try these troubleshooting steps. Let's try two more actions before looking further into this issue if need be: 

• Use the Verify and Rebuild tool 
• Perform a clean install

Feel free to reach back out if these actions don't help resolve your log in issues. We want to ensure that you get this taken care of as soon as possible. I'll be waiting for your response!

I have done both and still not working.  FYI I first did a lates version install then did and new install.  but when i install it it only gave a option of a repair install.  

Hi there, @bucky77. I appreciate you performing the troubleshooting steps, and I understand the importance of being able to sign in to QuickBooks Desktop (QBDT).

Since you're unable to use the Help menu in QBDT, you can try following the steps below to have your account checked by our Live Support team to resolve the sign-in issue:

1. Navigate to QuickBooks Desktop Support.
2. Hit the arrow beside the Select tab.
3. Choose which QBDT edition you're using.
4. Enter your question or a description of your concern.
5. Pick Chat or Callback.
6. Follow the onscreen instructions to connect.

For more information about our contact feature and support hours, please refer to this article: Get help with QuickBooks products and services.

We'll be around to help you if you have any other concerns.

@bucky77 

What year version? 2024 or older?