Quickbooks is crashing after updating to Sonoma

I'll share some information about the crashing issues, JB.

We receive reports about the QuickBooks crashing issues after updating to Sonoma. This investigation has been identified as INV-93522. Our engineers are working to get this fixed in the shortest possible time.

While we don't have a temporary workaround, I recommend reaching out to our support team so they can add you to the list as one of the affected users experiencing this issue. 

Beyond that, learn from these different resources in case you encounter issues when using QuickBooks for Mac: QuickBooks Desktop For Mac.

Feel free to let me know if you have any questions about QuickBooks for Mac. We're here to get you covered.

RE: Our engineers are working to get this fixed in the shortest possible time.

"shortest possible time"? Where have I heard that before?

Don't hold your breath.

@jbratton 

Which QB Desktop year version do you run?

2019

2019 

Thank you - i will try that

You're welcome, jbratton! 

We're glad to hear that the information shared by  helps you Fiat Lux - ASIA. Please note that you're always welcome to post again here in the Community.

If you have any questions, we're ready to assist you. Take care, and have a great day!

I still want to be able to fix my existing Quickbooks to work with Sonoma. Are your engineers planning to correct the issue?

I understand how hard it must be for you, @jbratton.

Please know that our engineers are aware of this ongoing investigation about the crashing issue with the Sonoma. They are currently working on a fix. Thus, we're unable to provide a specific time frame on when will the new information be available regarding this matter.

If you haven't already, we suggest contacting our Customer Care Team Support so you'll be added to the list of affected users and be able to be notified once there's a possible resolution.

Check this article to learn more about QBDT's compatibility with macOS: Understand QuickBooks Desktop Compatibility with Beta Operating Systems.

I'm still all ears if you need further assistance with your inventories, running reports, etc. Just add your reply below, and I'll circle back to help you.

Don’t get the 2023 QB as it does not work on Sonoma either. I have QB 2019 and planning on putting it on an older computer since the QB does not work either. QB had no answer and are refunding my money. QB has know about the issue for months if you read the Sonoma beta tester which the QB AI sent me while I was on hold.

I have quickbooks 2022 and it won't even open after the Sonoma update. They just want the $60 per month per file

Hi there -

i am having issues with QuickBook for Mac 2015 crashing after I downloaded Sonoma OS.  This is a very serious issue for me as I need to have access to my financial records for my business.  Please can someone call me with how to solve for this issue?  Thank you. Donna [removed by moderator]

Hello there, @Ocean Storm & @DDiam.

At the moment, we are experiencing a problem where QuickBooks crashes after the Sonoma update. We recommend reaching out to our support team so that we can include you in the list of affected users and provide you with additional updates as they become available. 

1. Go to the Help menu.
2. Select QuickBooks Desktop Help.
3. Click Contact Us.
4. Give a brief description of your issue.
5. Once done, click Message Us or Let's Talk.

You can also bookmark the Community guide on your browser for future reference. It covers payroll, inventories, taxes, account management, and other accounting-related topics.

If you need further assistance with this or if you have any additional QuickBooks-related concerns. Don't hesitate to get back to me by clicking the REPLY button below. I'll make sure to lend you a hand in resolving your queries. Take care and have a good one!

I'm running QB 2023, and it crashes the same as everyone else reports. This should have been tested in beta long ago. Though I'm not surprised at my disappointment. 

Same, mac 2019 desktop and can’t get qb to open. I tried subscribing to the online service but qb online doesn’t recognize their own .qb2019 file. What to do?

How did you get it to recognize the .qb2019 file? Qb online isn’t accepting that file format

@DDiam 

Install the trial version of QBD 2022 and use the workaround as I mentioned earlier. If QBD 2022 refuses to upgrade your files in one big leap, you may need to purchase a third-party service to upgrade them gradually. Contact me in private for details.

Really need an update from Intuit. QuickBooks 2023 Desktop for Mac is non functional. You charge a hefty fee and this is not acceptable. Come on.

@foxjim2 

Try the workaround for QBD 2023 as I mentioned earlier.

I did the work around and managed to get in. Neither of the good user-friendly windows but okay until Intuit gets their act together. Thank you!

Stupidest suggestion yet.  We can't open our QB to "Go to the help menu".

Writing to the attorney general's office.  This is nothing short of holding users hostage.  You have all of our emails when we registered our software. 

Absolutely unacceptable situation.  Intuit should have emailed a warning to their users ~ not to update to Sonoma.  

You can just do a Google search and see all the people that were beta testing Sonoma complaining about how QB wouldn’t work and that was back in July and August. QB new the problem, but failed to fix it. The QB AI sent me the information while I was on hold for an agent that had no answer. I have been a QB user to 27 years and not being able to access my company information and pay bills is unacceptable. I was able to move my QB to a older computer to get it working, but spent a lot of hours leaning hoe to remove Sonoma and move QB which I shouldn’t have happened if QB had acted when the beta testers to;d them they had a problem.

What is the solution to login to the 2023 version?