I understand the impact that this unusual behavior has had on your business tasks, @Tmo405 and @Denter.
Based on our records, there is an ongoing investigation into the issue of printing transactions in QuickBooks Online (QBO) and QuickBooks Desktop (QBDT) crashing after the Sonoma update. Our team of software engineers is actively working to identify the root cause of this problem. Rest assured, we are taking all necessary steps to resolve this issue as quickly as possible.
While we cannot provide an exact timeframe for the resolution, I recommend reaching out to our Customer Care Team. They can add you to our notification list, ensuring that you receive an email update once there is progress on this matter. Here's how you can contact them:
For QBO:
- In your QuickBooks Online (QBO) account, click on Help (?).
- Go to the Search tab, then select Contact Us.
- Enter a brief discussion with your concern, then click Continue.
- Choose a way to connect with us.
To know our support's availability hours, kindly visit: QuickBooks Online Support.
For QBDT:
- In your QuickBooks Desktop (QBDT) file, go to Help, then select QuickBooks Help.
- Select Contact Us.
- Enter a brief description of your issue, then select Continue.
- Sign in to your Intuit account select Continue, and then Continue with my account.
- We'll email you a single-use code. Enter your code and select Continue.
- Select to chat with us or Have us call you.
To know our support's availability hours, kindly visit: Contact QuickBooks Desktop support.
Additionally, I recommend exploring this link where you can find a collection of informative articles that provide guidance on managing your QuickBooks account:
Your patience is highly valued as we continue our efforts to find a sustainable fix. If you require further assistance or have any questions regarding QuickBooks, kindly notify me by leaving a comment below. I will be available to assist you whenever you need.
