Quickbooks is unable to send emails due to a network connection failure HELP

Thanks for sharing detailed information about your concern, @WillShimar. I look into this and found an investigation and I'm here to help your route to the support team.

Currently, we have an open investigation about QuickBooks being unable to send emails due to network connection failure when sending batch emails using a Gmail account. Please know that our product engineers actively working to know the root cause of this issue.

I know you already contact us but, I'd recommend getting in touch with our Customer Care Team again so that you'll be added to our notification list. Rest assured, you'll receive an email notification once we get this sorted out.

Before diving in, I encourage checking our support hours first to ensure that we address your concerns time. Here's how to connect with us:

1. Open QuickBooks.
2. Go to Help, then select QuickBooks Desktop Help.
3. Click Contact Us.
4. Enter your concern, then select Continue.
5. Sign in to your Intuit account and select Continue and then Continue with my account.
6. We'll email you a single-use code. Enter your code and select Continue.
7. Select to chat with us or Have us call you.
8. Have our representative link your case to this investigation number for faster transaction: INV-88439.

For now, send the invoices of three or fewer and use a different webmail provider like Yahoo or outlook.com. You may also use another method like Outlook or QuickBooks Email service if available. For more details, about connecting your email, see this article: Connect your email to QuickBooks Desktop.

I'll be sharing these resources that will help you track your customer's transactions and personalize your templates in QuickBooks Desktop:

• Get started with customer transaction workflows in QuickBooks Desktop
• Use and customize form templates

We appreciate your patience. Don't hesitate to leave a comment below if you have any additional questions about sending invoices. I want to make sure everything is taken care of for you. I'll be here to help. 

@JoesemM Thank you for the response and admitting that this is a problem for many.  

I wonder why the tech support doesn't just admit that it's a problem with Gmail interface, instead of making me jump through hoops for an hour on the phone?  

I have been doing about 3 at a time to get through my large list.  Sometimes it works, sometimes not.  I've been working on our large list for 6 hours now and still have about 100 to try and get out.

Our mail server is hosted at Google, so I don't think shifting to Outlook will help, as Outlook has to go to google to send and fetch.  Also it's a bit unprofessional for my customers to receive an invoice from yahoo, or other account that they aren't familiar with.

I hope the engineers can figure this out before our next invoicing period at the end of June

I appreciate your response and suggestions.  I think the tech I dealt with this morning was going to add me to a list of some sort.  Thanks!

We too have this problem and have upgraded to Enterprise 2023 as well. It does seem intermittent on the network error and hope to hear an update from QB engineers soon. 

Has anyone gotten a solution to this problem?  For me it started last week.  Today it took 20 minutes to try to get an invoice to send.  Now I'm trying to send another one and I'm getting the message again.  

Hello there,

We currently have an open investigation into this concern. For now, it is best to connect with our QuickBooks Desktop Support. So they can include you in the list of affected users. They also have additional tools to pull up your account and do a screen share to confirm the issue. 

To speak with one of our experts from QuickBooks Desktop Support. Please follow the steps below to contact support:

1. Open QuickBooks.
2. Go to the Help menu at the top.
3. Select QuickBooks Desktop Help.
4. Type Contact Us in the search box. Then, click on Contact Us at the bottom.
5. Select the way you wish to connect with support.

You can contact us from Mondays to Fridays, 6 AM to 6 PM PT, and Saturdays, 6 AM to 3 PM PT.

You can utilize this article to learn more about handling checks: Create, modify, and print checks in QuickBooks Desktop.

Feel free to post here in the QuickBooks forum again if you need anything else with QuickBooks. I'll be right here to help you anytime. Have a lovely weekend!

I'm having the same issue send one or multiple invoices. I've been on the phone and chats and no one can seem to help. I hope it gets fixed soon. 

We are having the same issue and it seems like they have no solution but for us to waste our time. This needs to fixed ASAP as it is affecting our business.

Hello,

Starting this morning I am unable to email any of my quickbook invoices.  I get the network connection failure every time I try to send.   

Please help..

Thank you 

I followed your steps but when I select contact support it doesn't take me anywhere to say the way I want to be contacted! This is so frustrating!

Kelly

I just got off chat with them and it's still an issue. It took me over 45 minutes to get connected to someone so I'm guessing this is a over all issue. I updated my Pro Plus from 2022 to 2023 to see if it would help but nope. I'm only sending one invoice at a time and it won't work. Yesterday it was intermittent but today I can't get anything through.  

I have tried to follow your steps but I don't ever get to a page that asks how I would like to be contacted!

Frustrated beyond!!!

I am unable to email any invoices, it doesn't matter if it is a gmail account.

this is the answer i received:

Thank you for contacting Intuit. We are aware that some customers are encountering issues sending mail from QuickBooks Desktop through G-Mail. We are actively working to resolve the issue. We apologize for any inconvenience. If you have a non-G-Mail email account for you business you may use that instead.

We have been having the same issue since yesterday and have found a workaround that works for us. It's fairly simple, so worth at least trying out.

One big caveat: this only works if you use Gmail, but have a custom domain that you use through Gmail. In other words, if your email ends in @gmail.com, this won't work. If you use Gmail, but your email address is @yourdomain.com, it will work.

Basically, we reverted to using the old, less advanced way of connecting to Gmail.

• Go to Edit, Preferences, Send Forms.
• Delete your email account.
• Add a new email account.
• Enter your email address as the "Email ID"
• For Email provider, DO NOT select Gmail. Instead choose "Others"
• Servername: smtp.gmail.com
• Port: 587
• Check the SSL/TLS box
• Click Okay.

For this to work, you will also need to create an "App Password" for quickbooks in your gmail account. Instructions to do that are here: https://support.google.com/mail/answer/185833?hl=en

Your "App Password" will only be for use when email from Quickbooks and is different than the password you use to log into Gmail.

The next time you try to email from QB, it will prompt you for your email password. When it does, use the "App Password" we just created.

Same here in Desktop 21 Pro. It worked last month when I sent out statements thru gmail. Now I get the same message. I switched over to yahoo and it will send one at a time. This sucks.

I get the "network connection failure" also.  I'm only trying to send one invoice.   Why are we having to pay an annual subscription for a service that we cannot even send an email?  I find this to be a waste of time.  And you want me to create another email with another email service provider?  You can't be serious.  

Has a solution been found yet?  

Just want to confirm that this works and say a big THANK YOU for the clear and easy instructions.

Same issue here. Ditto to the problem. And no solution to speak of. 

This is what I tried a while ago with no luck, but my info was different. I went back in to try the settings you have here but it's no longer allowing me to choose other if is sees @gmail.com in the userid - it's now automatically choosing gmail. while troubleshooting this, this is NOT what was happening when i started working on this over an hour ago.

Thank you. You saved the day, this is the perfect work-around.

Same issue, started yesterday for me.  I'm a Small Business owner and just paid over $500 for my annual renewal.   Obviously tech glitches happen everyday, but they need to prioritize fixing this asap.

@greyb1  -- We have a custom e-mail domain, hosted at Gmail.  I would say that this is worth a try only if I have to enter the App Password once.  When I have 600 invoices to send using saved invoices, I can't enter this every time.  Can you confirm if you are using the "send forms" command (under file) and have multiple invoices to send (for example 10 or more), that you don't have to enter the password more than once?  Otherwise I will continue to scream and complain about this with Intuit.  Please advise and thanks for the workaround

I'm finding that if I don't have a subscription ....email doesn't work. Didn't know that part would be discontinued...

I am having the exact same problem starting today. I only send invoices one invoice at a time, but it won't allow me to send them. I keep getting this same message every time.

I tried deleting the email address in preferences and re-entering it and it sill doesn't work.

This is a REAL PAIN!