Quickbooks Online Statement bug environment error

Hey there, theotillotson.

Thanks for posting your question here in the Community. I want to make sure you're able to create a customer statement in QuickBooks Online.

As an initial troubleshooting step, I recommend clearing the browser cache first. The cache is in place to collect frequently used data to make loading web pages quicker and easier. If it becomes too full it can potentially cause certain viewing and performance errors within the system. Clearing the cache will remove anything that's preventing the statement page from load properly. Here's how to get this done if you're using Chrome for example:

1. At the top right, click More (three vertical dots).
2. Click More tools and then Clear browsing data.
3. At the top, choose a time range. To delete everything, select All time.
4. Check the boxes next to "Cookies and other site data" and "Cached images and files."
5. Click Clear data.

The following article provides similar steps for other browsers: Clear cache and cookies to fix issues when using QuickBooks Online

Please give these steps a try and then head back over to the statement page to see how things look. I'm only a comment or post away if you have any other questions.

I've reproduced the error in a private browser, which has no native cookies or cache.

It can be reproduced by setting a future date on any customer statement and then using the print preview.

The problem persists and is not related to an invalid cookie or cache.

Thanks for giving that a try and getting back to me with the results, theotillotson.

Since the issue with the statements is persisting, I recommend reaching out to a member of the QuickBooks Online Support Team. Agents have specialized tools, like the ability to share your screen, to take a closer look at what's causing this problem to occur. Here's how to get in touch with the team:

1. Click the Help (?) button.
2. Select either tab to get started:
  - Assistant: Get quick, personalized answers. Select a suggested option, or type a question or topic you need help with. If you decide you need further help, you can still Talk to a human.
  - Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:
    a. Start a chat with a support expert.
    b. Get a callback from the next available expert.
 

The following article provides these steps if you ever need them again in the future: QuickBooks Online Support

Don't hesitate to drop a comment below if you have any other questions. I'll be here to help in any way that I can.

I have the same error code and cant get rid of it, or send out statements.  Did you resolve your problem?

Thank you for joining the thread, Raine21. I appreciate you bringing this issue to our attention, and I want to ensure seamless sending of statements in QuickBooks Online (QBO) and get you back on track.

When QuickBooks exhibits unusual behavior, it may be due to browser-related issues. Let's use basic troubleshooting procedures to resolve the problem.

Firstly, log in to QBO by using a private browsing window. Here are the keyboard shortcuts for different browsers:

• Google Chrome: Ctrl + Shift + N 
• Safari 11 or newer: ⌘ + Shift + N
• Mozilla Firefox: Shift + Ctrl + P
• Microsoft Edge: Ctrl + Shift + N

Once it works, proceed to your regular browser and clear its cache to refresh your website's preferences. Also, note the system's supported browser for the best and most secure experience.

If the issue persists, I suggest you reach out to the support team. They can initiate an investigation if they identify a general problem and you will receive notification via email once it's resolved.

Furthermore, you will find the following articles invaluable. These resources and videos provide comprehensive coverage on managing your QuickBooks Online account, income, expenses, inventory, and generating reports, offering essential guidance for completing upcoming tasks:

• Run reports in QuickBooks Online
• QuickBooks Online Video tutorials

If you require further assistance or have any questions about QuickBooks aside from statements, feel free to return to this thread. I'm here to help you and make sure all your concerns are dealt with quickly and efficiently.