Quickbooks point of Sale cant restore from Backup Says to update

I know why you've encountered an error while restoring your backup in QuickBooks Point of Sale (POS), txssound. I'll discuss the details below.

Yes, you're correct that QuickBooks POS is no longer supported and has been discontinued by Intuit. That's why you're unable to restore your backup. However, you can integrate other POS solutions (for example, Shopify’s Point of Sale and Payments) into QuickBooks to continue managing your sales transactions.

Additionally, I've included this blog to answer the most commonly asked questions about the discontinuation of QuickBooks POS: QuickBooks Desktop Point of Sale FAQs.

You're always welcome to tag me in your reply if you have any other questions about restoring your backup data. I'm always here to help you out.

I am having the same problem. I can only create a new company file but How do we access old data if we can not restore file??? All those transactions and inventory items are unretrievable??????

I am having the same problem. It will not let me restore only create a new company file. How do i access and import my old data, transactions, inventory??? is all that data just gone and unretrievable??? I cant even see it??

We want you to have a different experience than this, @stef4555.

You may consider Shopify POS to access your old data. They offer free migration tools to help you import your QuickBooks Point of Sale customers, vendors, and inventory lists into their software. 

Check out this page for more information: Shopify has your next POS. 

Please let us know if you need further information about restoring the backup file. We're always here to answer them for you. Have a great rest of the day!

It looks like shopify pos wants me to download a csv file of my data. I can't get in quickbooks pos program to download anything and only have a qdp backup file??

Thanks for your prompt update with migrating data from QuickBooks Desktop (QBDT) POS to Shopify POS, stef4555. I'll provide the necessary steps so you can seamlessly transfer your data accordingly.

Since you only have a backup file, I recommend contacting Shopify's support so they can assist you and provide you with alternatives for converting your data to a CSV file. Shopify offers migration tools to help you import your QuickBooks Point of Sale customers, vendors, and inventory lists into the Shopify software, as well as premium onboarding assistance and 24/7 support.

Once you're all set up, please review the guidelines below to ensure you can successfully migrate your data from QBDT POS to Shopify POS. These include:

• You've created your Shopify account using your unique ID or promo code.
• You have the latest version of the QBDT POS (version 19) and QBDT software installed.
• Have an active Shopify Payments and set up your locations accordingly in your Shopify admin.
• Ensure that the Point of Sale channel and the Stocky app are installed in your Shopify admin.
• Active subscription to Shopify POS Pro app plan.

On top of that, please be reminded of the data that can be and can't transferred to Shopify POS by reviewing this link: QuickBooks data migration scope.

After checking and setting up everything, we can now export your files from QBDT POS:

1. Open your QBDT POS and click File.
2. Select Utilities and then Export.
3. Pick the data that you need to export. Then, hit Next.
4. Select destination file and Browse where you want to store the data file.
5. From the Write record to (sheet) section, choose Sheet 1.
6. On the Manage Templates, tap Select all. After that, click Save.
7. Select Next, then Export.

Next, let's get your Stocky API key. Kindly refer to the steps below.

1. Navigate to your Shopify admin.
2. Click Settings and pick App and sales channels.
3. Select Stocky and press the Open app.
4. Go to Preferences and choose API Access.
5. Copy or take note of the API key from the API Access section.

Then, please proceed to the steps below to upload your QBDT POS data to Shopify POS:

1. Go back to your Shopify admin and select Settings.
2. From the Apps and sales channels, pick QuickBooks Desktop Connector.
3. Tap Open app and click Get Started.
4. On the Upload QuickBooks POS data files field, upload your Inventory, Customers, and Vendors data by navigating to the Add data file section.
5. Enter your Stocky API Key on the dedicated field. Then, hit Next.

After this, you need to select your barcode mapping, match your locations, and proceed with the remaining steps to complete the task. To guide you properly, kindly scroll down to Step 5 from this link and follow the remaining pace to finish the migration: Migrating QuickBooks Desktop POS to Shopify POS.

Keep me posted if you have more questions about data migration from QBDT POS to Shopify POS by replying to this thread. I'll be in all hands to help you. Take care.

I'm looking at the table and it looks like it won't migrate sales receipts??? So how do I access old transactions and reporting from qb pos??

We appreciate your prompt response after checking out the migration guide, stef4555.

Please note that the migration process does not support exporting transactional and non-transactional records like sales receipts, receiving vouchers, purchase orders, and sales orders.

However, even after the discontinuation date, you can continue to utilize your existing QuickBooks POS software to access your historical transactions and customer data.

Since you're not able to restore the old company file, I would recommend reaching out to our support team. The support team has the expertise to investigate this issue and provide you with the most appropriate guidance.

Please see these articles that provide details on how to reach out to our support team:

• Contact QuickBooks Products And Services Support
• Contact QuickBooks Desktop Support

You can read more details about this here: Discontinuation Of QuickBooks Desktop Point Of Sale FAQs.

The Community is always available to help with any additional inquiries you may have. We're here to provide more details about managing your data during this transition.