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LED4
Level 1
posted
‎February 15, 2022 12:15 PM
last updated ‎February 15, 2022 12:15 PM

QuickBooks Pro 2012

I am attempting to migrate P2V a 2012 Standard Windows Server with QB Pro 2012 installed.
I am using Carbonite Replication to replicate the physical to the VM and then fail over.

The entire machine replicates and operates and all applications work accept for QBPro 2012.

When I try to run it on the new VM we get the message/popup
[Error 3371, StatusCode - 11118] QuickBooks could not load the license data. This may be caused by missing or damaged files. 

Plus some other errors in regard to license.

Is the licensing structure based on CPU ID? Thus causing the issue as the CPU ID on the VM is completely different then on the Physical machine?

 

 

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2 Comments 2
Ethel_A
QuickBooks Team
QuickBooks Team
‎February 15, 2022 03:20 PM

QuickBooks Pro 2012

Welcome to the Community, @LED4. Let me share some insights about damaged data.

 

This problem is usually because of damaged data. You can perform troubleshooting steps to fix this.

 

Here's how:

 

  1. Download and install QuickBooks Tool Hub.
  2. Run Quick Fix my File.
  3. Run QuickBooks File Doctor.
  4. Follow the steps for the issue you see.
  5. Update and back up QuickBooks.

 

Refer to this article for the detailed steps: Fix company file and network issues with QuickBooks File Doctor.

 

I am also adding this article about the discontinuation of service as you are using an old version of QuickBooks Desktop. Check this article for an upgrade option: QuickBooks Desktop service discontinuation policy and upgrade information.

 

You can click the Reply button below if you need additional assistance upgrading your QuickBooks Desktop. I'm always here to help.

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LED4
Level 1
‎February 16, 2022 06:11 AM

QuickBooks Pro 2012

Thanks for the suggestion I will not be able to attempt the fix until end of business day.

 

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