Hi, @aline kas-ekm.

I understand that you might be feeling frustrated and worried about the recent phone call you received from someone claiming to be an Intuit Account Manager. It can be distressing to get an unexpected call like this, especially when it involves your sensitive financial information. But, as you mentioned, you're unsure about the caller's legitimacy and the requested transaction, and you need real help from QuickBooks or Intuit.

We take this matter very seriously. Our top priority is to ensure the safety and security of our customers' information and protect them from any fraudulent activities. So, I recommend reaching out to our support team. They can walk you through the appropriate steps, check your license status, and help you verify if the caller is a legitimate Intuit representative.

Here's how:

1. Open QuickBooks Desktop (QBDT).
2. Navigate to Help and choose QBDT Help/Contact Us.
3. Select the Contact Us button.
4. Enter a short explanation of your issue, then click Continue.
5. Log in to your Intuit account, select Continue, and then Continue with my account.
6. We'll send you a single-use code via email. Input your code and hit Continue.
7. Choose to Chat with us or Have us call you.

Our support hours are as follows:

• Pro, Premier, Plus: Monday to Friday, 6 AM to 6 PM.
• Enterprise: Any time, any day.

Additionally, I'll include this article for more guidance on finding essential details about QBDT and related products: Find QuickBooks Desktop license info.

If you have any other QBDT-related concerns, please share them here in the Community. We're always here to assist you in any way we can. Take care.

@aline kas-ekm 

A simple question. Can you login to CAMPS and find your license code there?

https://camps.intuit.com

Hello,

At the end of everything on this situation my original license was cancelled even though I had said I don't want the 5 year deal. Just fix my licenses that I have paid for. 

Was then told that's no longer possible because of the cancellation and that I would get a credit for what I had paid, prorated, and that a new charge of over $2000 was needed to get the new license key. 

Had no choice now but to do that because we need access to QB.

I didn't need to send CC number this time, or send an email authorizing a charge and while entering the new license information the gentleman told me to stop. After about 5 minutes or so he asked that we re-enter the original license key, which was cancelled, and then amazingly we had 2 seats available for QB.

I'm supposed to be getting an email today saying that what we have paid for is a 5 year license for QB Desktop and 2 users.

I don't think I am being scammed at this point because the emails that we got were from actual intuit.com domains but honestly this was very stressful. With identity theft being huge and I personally have been affected by it in the past I get very concerned with these things.

I expect more from a multi billion dollar company that provides software that contains the most sensitive data to any company.

Regards,

Harry.

I'm supposed to be getting an email today saying that what we have paid for is a 5 year license for QB Desktop and 2 users.

Only scammers offer a 5 year license. As long as you cannot access CAMPS and find your license code there, Intuit will not accept any claims.

So I did get scammed? I can't believe this.

I log into camps and can see my license number and number of users allowed and it all looks good.

What am I missing?

Also, how can a scammer fix the license while on the phone from your back end systems?

Did I understand things incorrectly?

Are you guys able to call the "rep" that has been working with us to see if they are real or not?

I log into camps and can see my license number and number of users allowed and it all looks good.

Can you login as the Primary Contact? You will see that the Next Billing Date should be next year (or next month if you have Enterprise monthly), not the next 4 years as the person told you on the phone. You can make sure your license status by contacting their Support team.

https://quickbooks.intuit.com/learn-support/en-us/contact

This is what I see...

Who will pay the renewal fee next year? You should get that answer soon. You're fine if you have paid for the current year and are ready to pay for renewal next year.

You are right.

Now my QB keeps existing out after I try to login. Call that guy again for support.

I wish we never got the call yesterday.

Your security and to protect yourself from any potential fraudulent activity is our focus here, aline.

Currently, the annual subscription for 1 user for QuickBooks Desktop Premier Plus is cost $949. To check our subscription plans visit this website.

Also, we never ask for personal info via email. We'll need to verify the legitimacy of the emails you receive to avoid falling for convincing scams. Our emails will always come from an email address that ends with @intuit.com. This includes @e.intuit.com. Any link we email will only be from an intuit.com domain.

Here are some articles that can help you better protect your account and secure your data: Identify suspicious activity, phishing scams, and potential fraud.

If you need help confirming your license and subscription, I suggest contacting our customer care team again. They have the tools to check your account and provide assistance with license activation and other technical issues. You can follow the steps provided by my colleague @jeanbiverlyon how to reach them.

Contact us again if you have more questions about the QBDT 2024 subscription. I'll be happy to help you. 

@aline kas-ekm 

I would recommend to cancel your license and ask for the refund. Then purchase a new legit license via reputable partner. You can pay for the license after installing and running it on your machine without any problem. You can also get a $100 cashback later.

So we got this receipt. Is this not legitimate?

---------- Forwarded message ---------
From: Intuit inc. <[email address removed]>
Date: Tue, Jul 23, 2024 at 1:02 PM
Subject: Your QuickBooks Desktop Payment Receipt
To: <[email address removed]>

I have a statement now showing that I have paid for QB Premier Standalone and 2 users - Five years.

Are you telling me this is not valid?

Have you guys even tried to contact the company that may be running this scam to see how they have access to your systems to update license information?

@aline kas-ekm  I am pretty sure even QuickBooks online does not make receipts that ugly.

Also, hilarious that QuickBooks will go out of their way to remove both your and 'their' e-mail address from a post, but won't touch the bit of cc info present.

Check the email address. Intuit inc? Was it coming from ****@intuit.com ?

Are you telling me this is not valid?

I am sure. Not valid.

Have you guys even tried to contact the company that may be running this scam to see how they have access to your systems to update license information?

They bought a valid license from Intuit but they scammed you by telling you that the license will be valid for 5 years. You can check their claims with your license status in CAMPS and I'm sure they will dodge your questions. You must contact your bank to request a refund.

If you are looking for another opinion, you should contact @Fiat Lux - ASIA . They are a reputable elite member of the community here and can obtain a legit license. You can pay them after you install the license.

This has been the most stressful thing I have gone through. 

We don't see the email until after everything is done and they even had emails come to us from Intuit.Com.

How can you guys allow this to happen is beyond me! You are putting the onus only on the customer to figure this out and even with the help you have provided I am surprised that you haven't taken control of this situation directly and are telling me to go to another partner to get a real license. I really hope others are reading this and helps them avoid scams after you guys sold a license to someone who somehow can resell it to me and has access to your system to update the license number and it looks legit on YOUR camps site.

I expected more from a company of your size but it seems that will not be the case.

Also, why are you directing me to a company in Asia that has no meaning to me. Why can't I buy from you directly with a USA based company?

@aline kas-ekm 

Why are you directing me to a company in Asia that has no meaning to me.

First, I'm not part of Intuit. I'm just a member of the community like you.

Second, I recommend a reputable partner to help you with your case as opposed to a company in the US that has been proven to defraud you.

If you don't like my suggestions, this will be my last post. good luck!

Really? an all this time I thought I was speaking to someone from Intuit.

Thanks for your help but now I don't even know if I can trust you. I appreciate your help so far and you probably are being honest but I cannot trust anything anymore.

I can't believe that no one at Intuit even bothers to respond to this thread.

I need a new accounting software that I can get support for and sales for here in the USA. 

@aline kas-ekm  The only people here from Intuit are labelled as 'Moderator' or 'QuickBooks Team' or similar; everybody else is some variety of QuickBooks customer.

Unfortunately, even among the Intuit people, most of them are either sourced from overseas or, I suspect, ran by some in-house Intuit AI.

If you want someone from Intuit in the US to speak to, I'm afraid you'll be stuck playing telephone tag for a while.

And no, they don't provide a telephone number to start with, except for sales. You'll have to go through the Help menu in your QuickBooks program. The top option should say 'QuickBooks Desktop Help/Contact Us' or similar.

@aline kas-ekm 

Deity Alpha is correct. You can check Fiat Lux profile and they are at Level 15 as the highest. If you still don't trust them, ask them to let you pay for the license after you run it on your machine.

Hi, @aline kas-ekm. We understand that you're upset about this, and we want to sort it out for you as soon as we can.

We take this kind of thing seriously and fully support our customers. We're determined to ensure you have a valid license to use our software without any worries. 

I'd still recommend reaching out to our support team. They can provide the best assistance and resolve the issue using all necessary tools and resources. To contact them, you can follow the steps I mentioned at the beginning of this thread.

Phishing, spam, spoofing, and hoax emails are a big problem nowadays. To protect yourself from these risks, awareness and prevention are crucial. Check out this article to learn how to recognize official Intuit emails and websites: Identify suspicious activity, phishing scams, and potential fraud.

We're committed to safeguarding your privacy and security. We want to make sure your experience with us is safe and secure. If there's anything else I can assist you with, feel free to respond to this message. Take care.

So I thought it would be good to close this situation out with how it all ended.

The guy that called me and scammed me works or worked for Intuit!!! This isn't coming from me. It came from the first of many people we spoke to by calling the QB sales line. No wonder he was able to change things about my license number, send emails to and from intuit and. Not only did he manage to screw up my QB Desktop license but also cancelled out my three QB Online accounts.

After almost 10 hours of being on the phone with Intuit back and forth where a couple of times they said they would call back and NEVER did and eventually our license that we paid for and according to Chase the money went to Intuit we have to cancel the charges as fraud on the account. Even had to go as far as cancelling our card and getting a new number because of this one despicable person working on the inside of Intuit.

I wish I could say that the people we were shuffled to and from at Intuit were helpful. All but one of them were useless. Very sad for a multi billion dollar company. I would expect more from them.

Our account is finally working well. Everything is licensed. If I ever get a call from someone at Intuit again I think the best bet is to contact the FBI or someone like that because its a fraud being committed on unsuspecting people like me from the INSIDE of the company!!!

Good luck to you all and I hope none of your fall into the same trap that I did. I take some of the responsibility for this as I did suspect and various stages I was being scammed and some of you told me I was. But the emails were from the correct domain and Chase bank even told me the charges came from Intuit. In any event I feel like an idiot and hope I have learned something from this.

Good luck to all!