QuickBooks Self-Employed No Longer Comes with TurboTax Filing

Hi there, underlircs.

I can see how important for your business to have the complimentary service added back to your account. Let me help point you in the right direction to straighten out the issue.

Account related concerns require us to collect personal data to open up billing. Since the safety of your account always comes first, I suggest contacting our QBSE Support Team again.

They can check your subscription details in a secure space. From there, our specialists will review the notes of your previous chat/call.

Then, continue performing the troubleshooting steps to resolve the subscription issue. Once the solution is available, they’ll provide the details on how to apply it.

To reach them:

1. Tap the Assistant icon to open the QB Assistant window.
2. Enter the issue in the Type something box. For example, subscription concerns.
3. Press the I still need a human button to display the support options.
4. From there, choose Message an agent or Get a Callback.

Let me also share this article for future reference. It contains resources that will guide you on how to handle subscription tasks and other account-related concerns: QuickBooks Self-Employed.

Additionally, this link provides detailed information on how to get started in filing your taxes: QuickBooks Self-Employed annual tax guide.

Don’t hesitate to leave a comment below if you have any other concerns. I’ll be around to answer them for you. Have a good one.

I've already contacted them twice via chat and they said that there's nothing they can do. I then called them and the rep on the phone also said the same thing. They acknowledge the fact that I should have 1 year of complementary service, but says that there's nothing they can do.

I also did some "digging" and saw under the "Products & billing" tab inside Intuit account. It's showing "QuickBooks Online Self Employed" as one of the listed products along with TurboTax and Mint.

When I click on the link under that list, it brings me to the about page, but it shows the message: "something's not working" and "Subscription in Progress". The screenshot is attached. 

Hello there, @underlircs.

I understand the fact that you should have to use this service. In this case, since we're unable to investigate your account in this public forum. I'd suggest reaching our Customer Support again to review your account and escalate this hurdle.

From there, they can create documentation and have this investigated and fixed by our product engineers.

I also recommend to review the articles shared by my colleague for reference in managing your account subscription.

Please let us know if you need further assistance after reaching them. The Community is always here to lend a hand. Take care, underlircs.

So a supervisor was suppose to call me back, but no one did for a week.

I called back in and got a reference number and was told the supervisor will call me back when they can.

Is this a joke? 

I wish I could make it better, @underlircs.

I'd like to let you know know that our Customer Care Support may unable to initiate a callback as scheduled due to the volume of calls within the day. With this, I'd also recommend getting back to them if you still didn't receive the promise within a day or two.

Additionally, I've also included this reference for a compilation of articles you can use while working with us: Help Articles for QuickBooks Self-Employed.

If you have any other questions, please let me know by leaving any comments below. Stay safe!

I was rather disappointed myself when I realized this. I feel like as a small business it’s silly to pay the higher price for taxes and then also have to pay for the basic QuickBooks. I was really hoping it would still be included. I’m definitely not a big enough business to make it worth the monthly subscription. 

yeah Intuit customer service has always been shady. its not the reps faults, the the higher ups know exactly what's going on and they don't care cause they know everyone will still buy their products. scum people really.