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sean-doflab-com
Level 2

Quickbooks support or Help icon is a joke. No matter how many times I call or request "Help" the response is always, 100% non-existent. Why even put it there?

 
2 Comments
ReyJohn_D
Moderator

Quickbooks support or Help icon is a joke. No matter how many times I call or request "Help" the response is always, 100% non-existent. Why even put it there?

I can share a couple of info and steps to ensure you can contact our support team, @sean-doflab-com.

 

In response to the COVID-19 outbreak, we’re running with a significantly reduced staff. Thus, you may experience delays in call requests (or chats) response. To ensure our support team can assist you right away, I recommend checking out our support hours guide.

 

You can also post your questions or concerns here in the Community. This way, other experts and users can share their valuable insights and best practices. I'd appreciate it if you can provide us more details about your concern so we can narrow down the best resolution.

 

If you wish to connect with one of our representatives, please review this article as your guide: Contact the QuickBooks Online Customer Support Team. In case you're routed to the QB Assistant page, please follow the steps below:

 

  1. Type Contact Us and then select Talk to a human
  2. Tap the Never mind option, and then choose I still need a human.
  3.  Lastly, click the Contact Us button and follow the steps outlined in the article above to continue.

In case you have other QuickBooks concerns, such as managing your banking, running reports, etc., you can always visit our general support page for additional tips. Just select the QuickBooks Online tile to get specific topics related to your question or issue. Please see the screenshot below for visual reference:

 

Feel at ease to add your comment below so I can assist you further. I'll be eyeing out for your reply. Take care and stay safe always.

rgstg
Level 3

Quickbooks support or Help icon is a joke. No matter how many times I call or request "Help" the response is always, 100% non-existent. Why even put it there?

If a QBO customer requests a call to discuss an issue with a member of the Intuit support staff, no one from Intuit ever calls.  So we are left to either resolving the issue ourself or relying on a useless chat bot.

 

Intuit either has to fix the QBO software (read: stop adding features and fix the existing ones!) or make sure that knowledgable support staff can be reached by QBO customers without the QBO customers spending half their work days to get help. The dark pattern adversarial-to-customers "support" system that is completely useless has to be overhauled.

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