Interesting to read this issue you are having.  That is the error I am getting.  I am the admin and the user and am not able to sync only let in to use the app.  Incredibly frustrating.  I would much appreciate a resolution to this [evidently] ongoing issue since TSheets became QB Time.  I understand glitches and issues and am very patient.  What is very annoying is how difficult it is now to get support.  TSheets was wonderful and very accessible.  Please help us all be able to use this app or we will have no choice than to make other choices.  Thank you, I look forward to a prompt resolution.  I have new employees that are unable to track time because I can't sync allowing QB Time to see them.  Please & thank you.  Kim

Thanks for joining this thread, Kim-CA.
 

I've reviewed our investigation (INV-00282) about this and can confirm the script error syncing issue's been resolved by Intuit's Product Investigations team.
 

Since you're still experiencing this issue, there's a few things you can do to fix it:

1. Run and install any available QuickBooks Desktop updates by going to Help, then Update QuickBooks Desktop.
2. Confirm you have Internet Explorer 11 (IE11) installed and updated to its latest release.
3. Clear Internet Explorer's cached data through Control Panel.
4. Activate QuickBooks Time in QuickBooks Desktop by going to Employees in your top menu bar, Enter Time, then selecting Activate/Sync QuickBooks Time.

Now you'll be able to sync with QuickBooks Time as normal.

You'll additionally be able to find many detailed resources about using QuickBooks Time in our help article archives.
 

Please don't hesitate to send a reply if there's any questions. I'll be here to help. Have a wonderful day!

After spending over 3 hours yesterday with multiple chats (QuickBooks Time sent me to QuickBooks and vice versa) I was able to call in, screen share and have the problem resolved.  You have to call is what the lady said on the phone.  I gave them the INV-000254 number and none of them (I spoke to 4) knew what to do with that.  I did all of the instructions given through these chats and wasting my time rebooting, reinstalling for a known issue on QuickBooks end and eventually was given a patch to get my system to work correctly.  If you know a patch is needed why not start there and not waste people's time.  Owning and operating QuickBooks and QuickBooks time is not an inexpensive venture and I do not feel that this is the customer service I am expecting from these products. 

I don't use Internet Explorer.  I use Chrome.  Does this make any difference?

Internet Explorer?  Windows doesn't even come with Internet Explorer anymore!  It's Microsoft Edge if anyone still uses that even.  

Hey Kim-CA,

Thank you for chiming in on the thread. The web browser you use for QuickBooks Time shouldn't affect syncing with Desktop. In fact, we recommend using Chrome since it handles the bandwidth of the site well. It sounds like you may be a part of INV-00254, but to verify this, I recommend calling support and having them take a look at your errors on a screen share. The good news is we do have a workaround, which is to set you up with the web connector to sync while this is being worked on. You can call us at 888.836.2720 or use this chat feature to communicate with us.

Please let me know how the conversation goes and if you need assistance with anything else! I hope you have a great weekend.

Tried it, didn't work.  I have been able to get a work-around from tech support.  I have to go to File>App Management>Update Web Services.  Then click on the check box next to QuickBooks Time and click Update Selected.  The Employees>Enter Time>Sync Quickbooks Time route gives me this fun error now:  "Cannot complete integration. Non-QBD flavor "wc" is already installed."  Flavor?!?

Thanks for getting back with the Community about this, SDBrady.

I'm happy to hear our QuickBooks Time care team was able to help you find a workaround.

If there's any additional questions, the Community's always here to help. Have a great day!

I am having the same issue and verified credentials. Tried troubleshooting steps listed in threads and same script error followed by the incompatible company or product

Hi Cherrin.

I know how this situation affects your business. Since you’ve tried all the listed recommendations in this thread, it would be best to contact our QuickBooks Time support for assistance. Only our phone and chat representatives can investigate this further.

Our Support page contains helpful articles, tips, and video tutorials to manage your account more efficiently. You can click on each topic to view the information. Just make sure to select your QuickBooks version in the Product list.

You can add a message anytime if you have other QuickBooks questions or concerns. We’ll be here to help.

Yep. Same B.S. happening to me. Worst tech support ever. Their "tech support" people only know the same crap I can Google. They are not ACTUAL Technical Support. They only know "how" to use the software. They do not know how to FIX the software, which is the precise definition of Technical Support. People who only know how to use software are teachers who are the OPPOSITE of Technical Support specialists.

We have had nothing but problems ever since Intuit took over Tsheets.  Today my entire PRO account has been wiped out.  Losing all of my employees and many bookkeeping clients from our log in.  We track our bookkeeping time in QB Time and have many clients who we run payroll for on our account.  I'm soooo frustrated.  

Hey there, @KORE.

Thanks for taking the time to reach out to the Community for support. 

I understand how frustrating it can be when the programs aren't working the way we need them to. Since you've lost some data, I encourage you to contact our support team. This way, an agent can use their tools they have available to investigate this matter further. 

I've included the link to connect with an agent below. 

• QuickBooks Support

Please let me know how everything goes and feel free to reach out any time. Take care! 

I spent over and hour on chat then over 2 hours on a call.  The issue has been escalated and the best I got was you'll get an email when it's been fixed.  A day or 3?  Or will it be fixed?  In the meantime we have to track time with paper and pen.  And we can not sync client payrolls into the QB Desktop so we need to do manual payrolls.

Hey there, @KORE. 

Thanks for reaching back out to the Community. 

We can assure you that your case is in the right hands. Our team works hard to resolve issues as fast as we can. If you have a case number, you can request a callback and check up on the case as well. 

Please inform us on when someone gets in touch with you about your problem. I'm only a comment away if you need me. Have a splendid day! 

The fact that this has been going on since July, is UNACCEPTABLE. Our company is paying for a service that is not working - we should be refunded the last three months at the least. Plus all of the time we spend on the phone talking to useless "techs" that know nothing about the product. I found myself teach THEM how to use the product. I need a call and an end date for this issue. I have used quickbooks for 10+ years and have only ever had great things to say - but this is just unacceptable. 

Thanks for joining this thread, kroelling.

This certainly isn't the experience I want you to have. Since it sounds like you're being affected by one of our ongoing investigations, I'd recommend getting in touch with our QuickBooks Time care team and referencing INV-00254. They'll be able to pull up your account in a secure environment, conduct further research, and add you to its list of affected users if necessary.

You'll be able to get in touch with them using any of the options available on our Contact page. Also be sure to review their support hours so you'll know when agents are available.

I'll be here to help if there's any questions. Have an awesome Wednesday!

I tried to call into PRO support this morning.  Was on hold and the call disconnected.  

I have a case # and going on 48 hours now with no response.  Can you help?

I tried to call into PRO support this morning.  Was on hold and the call disconnected.  

I have a case # and going on 48 hours now with no response.  Can you help?

My issue is trying to login to QBT.  In order to get into a chat I need to login to my product.  I can't because Intuit lost my account so I have no way to access my QBT so that I can get into a QBT chat! 

I tried calling this morning and got hung up on. 

HELP!   I have a case number but no way to check on the status.  It's over 48 hours and no one has reached out. 

Good morning, @KORE. 

Thanks for reaching back out and letting us know what happened when you contacted our support team. 

To get this problem taken care of today, an individual will be sending you a private message in the Community with more details. Here's how to see your private messages in the QuickBooks Community.

1. Go to the Profile bubble in the top right-hand corner. 
2. Choose the Messages option. 
3. Click directly on the message to review it. 

It's that easy. 

We look forward to chatting with you soon and getting this issue handled. Have a wonderful day! 

The users need more than the webapp workaround. Please fix the issues with QB files opened in older versions of QBD so they are compatible with QBT like they were with TSheets. This should not be a huge issue since you had working code with TSheets and QBD.

Hi there, Rick112. Thanks for joining this thread.
 

One workaround is syncing with the Web Connector. Another is making sure your Web Services are up-to-date.
 

Here's how:

1. In the top menu bar, go to File.
2. Move your cursor over App Management.
3. Select Update Web Services.

If you haven't yet, I'd also recommend getting in touch with our Customer Care team and referencing INV-00254. They'll be able to pull up your account in a secure environment and add you to our list of affected users. This will ensure that you receive email notifications about any updates relating to the case. You can get in touch with them using any of the options available on our Contact page. Also be sure to review their support hours so you'll know when agents are available.
 

I'll be here to help if there's any questions. Have a wonderful day!

Did you ever get this resolved?  I am getting the same error message.