Receive payments window cut off on bottom

Let me help you fix the screen issues you're encountering in QuickBooks Desktop (QBDT), @GWPlumbing.

If you have a newer high-resolution monitor, you'll need to change your default settings in QuickBooks.

Here's how:

1. Close QuickBooks Desktop.
2. Open the Windows Start menu.
3. Type "QuickBooks" into the search. Then right-click the QuickBooks icon and select Open file location.
4. In the folder, right-click the QuickBooks.exe file and select Properties.
5. Go to the Compatibility tab.
6. Select the Disable display scaling on high DPI settings checkbox. You can also select Change high DPI settings and then Override high DPI scaling behavior.
7. Select Apply and then OK.

Once done, open QuickBooks and look for display issues. If everything looks good, you're good to go.

However, if the issue persists, move on to Step 2 in this article: Fix screen issues in QuickBooks Desktop. After following Step 2, close and reopen QuickBooks and your company file. Check around for display issues. If you still see them, move on to Step 3.

Moreover, you can check out this article for future reference about how to fix data damage on your company file in QBDT: Fix data damage on your QuickBooks Desktop company file.

Let me know if there's anything else that you need help with managing your QBDT account. Don't hesitate to reach us you can always get back to us anytime. 

@Eman_E   You said "If you have a newer high-resolution monitor, you may need to change your default settings in QuickBooks."

@GWPlumbing  said both "All of a sudden when receiving payments in QB Desktop the bottom of the receive payments screen is cut off." and "No changes have been made to the computer itself including any display settings."

You're welcome.

Nothing has changed with any settings in the computer or in QB. This just randomly started happening. All other windows and displays in the computer are fine. I'm hesitant to start messing with settings as I don't want to mess anything else up.

I did try all those suggestions and the issue remains.

I can see that you did everything you could to fix the issue, and I appreciate you for that, @GWPlumbing.

Since the issue persists despite performing all the suggested troubleshooting steps, I recommend contacting our Phone Support team for further assistance. They are equipped with the necessary tools to initiate a screen-sharing session and will be able to provide more in-depth support to resolve this issue.  
 

Here's how you can connect with them:

1. Open your QuickBooks Desktop and go to Help.
2. Click QuickBooks Desktop Help, then Contact Us.
3. Enter a brief description of the issue in our Ask a question (or tell us what's Wrong) field.
4. Hit Continue.
5. Select We’ll contact you for a callback or Message Us to start an instant messaging session.
    

Make sure to review their support hours so you'll know when agents are available. You can also get in touch through our website.

If you encounter issues with the performance of your QuickBooks Desktop, your company file may be the cause. You can save this article for fixes: Manage your data files to fix QuickBooks Desktop performance issues

This forum is always open for your QuickBooks display concerns or anything related to the program. I'll be around to provide further help.

Did they ever get you a solution on this? We are having the same issue here.

THANKS!

Did you find a solution to this? We are experiencing the same issue and it is very annoying!

Did you get a solution to this? I would love to know how to fix it!

Did you find a solution to this? We would love to know how to fix it!

No solution and it's still happening.

Hello there, Stewartsair and GWPlumbing.

We hear your sentiments and recognize the importance of smooth and error-free QuickBooks Desktop (QBDT) tasks. Allow me to guide you to the appropriate support to resolve the issue regarding the cut-off bottom in the Receive Payment window.

As the issue continues, I suggest contacting our support team again. I recognize you've already reached out to them, but working closely with them is the most effective solution at this time. They are experts in resolving such issues and can securely access your account to investigate further.

Here's how:

1. Open your QuickBooks Desktop.
2. Navigate the Help section, then click QuickBooks Desktop Help.
3. Click on Contact Us.
4. Provide a brief description of your concerns.
5. Tap Continue.
6. Choose We’ll contact you for a callback or Message Us to start an instant messaging session.

To ensure we address your concern promptly, refer to this article for our support hours: Contact QuickBooks Desktop support.

Additionally, you may find this article helpful in resolving data damage in your company file: Fix data damage on your QuickBooks Desktop company file.

Feel free to ask if you have any follow-up questions about your QBDT display or if you encounter any issues while navigating your account. We're always here to lend a helping hand.

@GWPlumbing  Looking at your screenshot, it looks like somebody manually resized the Receive Payments window above the maximum size of your computer monitor. That, or QB bugged up and changed the window size itself.

If either of those are the case, fixing it should be as easy as clicking on the blue bar titled Receive Payments, holding the click, and dragging it down a bit. From there, you can resize the window back to its proper scale and see all of its boxes, including your memo field and assorted buttons.

Nope, doesn't work. Our IT guy even remoted in and couldn't do anything about it.

@GWPlumbing  That's unfortunate. Unless your file has become corrupted somehow, I've got nothing. If that's the case, maybe the file doctor and such would work, maybe they won't.

You can test that fairly easily if you have a second QuickBooks file to open, even if it's just a dummy file.

Anyway, best of luck.