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ShangY
QuickBooks Team

Release 9 (R9_50) Oct 1, 2024 slow to update

We have identified that the issue arises from Windows Defender's real-time scanning. This affects our updates because they require changes to the Windows Registry, an area that Windows monitors closely. No worries,  @SO26. We've got you covered with an effective tool to resolve these problems. 

 

To start, download the QuickBooks Tool Hub and use the Add Defender Exclusion tool. 

 

Here's how:

 

  1. Go to the Installation Issues tab.
  2. Click the Add Defender Exclusion button.

    image_720.png

 

QuickBooks provides a troubleshooting guide to any potential issues you might face in the future. For more details, see this article: Fix QuickBooks Desktop Update errors

 

If you have any further questions or concerns about the update speed, please don't hesitate to share them in the comments below. Our dedicated team is always here to assist you and ensure you receive the support you need.

Kershinator
Level 3

Release 9 (R9_50) Oct 1, 2024 slow to update

This didn't work for my situation even though it did add the exceptions it wasn't until I disabled Defender that it finished the install in like 30 seconds.

Hereinor
Level 1

Release 9 (R9_50) Oct 1, 2024 slow to update

It would be better customer service if Intuit would fix the problem instead of offering multiple, multi step work around for the problem created by their engineers.

Nowell
Level 1

Release 9 (R9_50) Oct 1, 2024 slow to update

I agree a thousand percent! QuickBooks needs competition. We pay more now than ever before. It absolutely sucks. When I did the last update I thought it was simply because I went from 2023 to 2024 but that is definitely not my problem today. Shame on you QB. We are a small company 4computers & I despise the fact QB robs my time!!!!!! 

kgiuliani26
Level 1

Release 9 (R9_50) Oct 1, 2024 slow to update

I read an article that Windows Defender was causing the slow down -- my install was stuck at 24-25%

 

Instead of stopping the install, turning off Defender and trying to reinstall, I just turned it off and voila - it finished the install in minutes!

 

Once the computer rebooted, Windows Defender was restarted

 

Done!  Took about 5 mins

nihar
Level 1

Release 9 (R9_50) Oct 1, 2024 slow to update

Well you will be lucky if the update installs in 1 hour. It takes bloody 4- 5 hours for the update to complete. Called QB support midway through the update after 2 hours and the lady says yeah it does take 3-4 hours. And ridiculously these guys are forcing you to update in the middle of the work day where your entire system goes down for 4- 5 hours. This is ridiculous!! 

brasmus288
Level 2

Release 9 (R9_50) Oct 1, 2024 slow to update

The simplest solution is to turn defender off, then it finishes in seconds....

It appears to be Windows Defender blocking the update. Switching it off (Windows Security > Virus and threat protection > Manage settings > Real-time protection) appears to allow it through at a normal pace. 

Beach_Bum
Level 1

Release 9 (R9_50) Oct 1, 2024 slow to update

Same with me - two hours and still at 24%. My internet is high speed and this is my 3rd attempt.  Also a small business and pay a fortune just to do payroll and taxes and look at P&L. Every year this gets worse.

fhiqd24
Level 1

Release 9 (R9_50) Oct 1, 2024 slow to update

OMG, thank you! Working on this for over two hours. I took your suggestion and switched off WD. The update was completed within seconds. 

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