I just completed the latest update, R13_45, on 3/3/25 for all 3 of our computers and we use Desktop Enterprise.  I had to reconfigure 2/3 of my memorized reports.  The unchecked the amount or balance due on any applicable reports.  I had to do the same on my assistant's reports but reconfiguring has not fixed hers.  It looks the way that I want it to print out on screen but when we print any of them out, the columns are shifted so that the source name is under the memo column and the purchased by is under the quantity column.  So now, she can't print reports from her computer.

Same.  I only just did the update this past Monday, 3/3/25, and that's when I started having problems with all of my reports that require a Cost or Open Balance column.

I appreciate the effort you've put into trying to resolve these issues on your own. As a QuickBooks user, I also place great importance on the integrity and accuracy of the reports displayed within the program. Let's get you in touch with our live support team who can look further in adding the specific columns required in your reports and help get everything lined up correctly.

To connect with them, you can follow these steps:

1. Open QuickBooks Desktop.
2. Go to Help, then select QuickBooks Desktop Help/Contact Us.
3. Enter a question, keyword, or topic you need help with.
4. If you can't find answers to your questions, select Contact Us to be connected to an expert for help.

Additionally, you can export your reports to Excel to keep a copy once everything is settled.

We appreciate your patience as we work to address this. Let us know if you have any further questions about printing or running your reports in QBDT. We'll be right here to help you anytime.

@RD63  Per the following post from @tzshaner  , R13_45 is not the latest update. So, you should start with that.

https://quickbooks.intuit.com/learn-support/en-us/other-questions/re-reports-all-messed-up-after-lat...

The only "fix" I have found is to recreate the report, name it something slightly different (since it seems to confuse itself if you delete the old one and resave a new one with the same name).  Also, when recreating it, you have to use a completely new report, not one copied from another memorized report since that seems to just carry the issue forward.

Whoever programmed the new report changes in quickbooks also removed the ability to sort purchasing reports by source. It only sorts by purchase order and refuses to sort by source. In addition, they removed the ability to filter the report by source so the only way to create a useable report is to export it to excel and then modify it.

At this point it has become less expensive to change over to a completely different system than continue to use quickbooks and we are now looking at other options so we can discontinue using quickbooks entirely for our company.

There are several Intuit customers who are looking for another program also.  If you find one, I hope you would be able to let others know.  Intuit has not been as efficient as they use to be.  They are also getting greedy with their pricing.  I will continue using my QuickBooks for another year unless I hear of a better and more cost friendly program.

Same problem, fix did not fix.  QBS Enterprise Solutions 24.0 (desktop)

The reports are still messed up. when I try to edit my reports to show debit, credit and balance, different columns come up than the ones I select. On one in particular, when I check "credit" on the display list, and nothing shows up. I check "balance" and credit shows up. I can't seem to get a "balance" column at all. 

It sounds like what other users are saying is that I have to recreate the reports from scratch and re-memorize them with a different name and delete the old messed up memorized report, which is incredibly time consuming.  The entire update should have been rolled back as soon as it was discovered. All the fixes have done is to mess up reports again that I had fixed over the weekend, and now I can't even fix them because I can't get certain fields to appear. This is so stupid and I'm extremely frustrated with Intuit!

whats even worse is that even if you do create the reports from scratch, theres no assurance that they will sort the same way. All my purchaisng reports used to sort by source and now that doesnt work at all, they only sort by purchase order and even if I wanted to filter out the report to show only the source I am looking for, the report doesnt even give me the option to filter by source.

These idiots have render thousands of hours of custom report creation over years of time and effort completely useless and made it so that I cant even create them over from scratch.

Its as if these programmers were teenagers who never used accounting software and have no idea whats its used for. Then I get responses from these customer service people telling me to call in and spend hours explaining to someone over the phone who doesnt even know how to use the software why it doesnt work anymore.

And then I get an email from INTUIT telling me to purchase the UPGRADE.

Need additional assistance ......We went through the recommended process to correct the reporting issue. Nothing has changed with our 300+ memorized reports, it is still incorrect. From our original reports there are 2 columns missing (Amount & Balance) and there are 2 columns that have been added that we cannot remove as they are not a selection on the list, see image.  

Please advise.

Yep, its that Act. Cost field that isn't in a selection to remove.

I would bet the same programmer added this field as added the "Received Status" field in the PO screen that you cant remove also!!!

I commend your efforts in trying to fix the issue with the memorized reports, Michael.  Let's connect you with our live support team for specialized assistance in fixing the columns in your reports and ensuring everything is properly aligned.

 Our Live Support Team has the necessary resources to address and guide you through the solution for your report column concerns in a secure environment. Here’s how you can reach them:

1. Open your QuickBooks Desktop.
2. Click on Get Help, then choose QuickBooks Help/ Contact Us.
3. Describe the issue or concern for which you need assistance.
4. Select Contact Us to be connected with an expert. Please note, that you will need to search for an article before the option to call us becomes available.

Also, you can export any report in QuickBooks to Excel. It can be exported as an Excel workbook, CSV spreadsheet, or PDF for further analysis.

I'm here whenever you need assistance with QuickBooks or have additional questions about your memorized reports. Don't hesitate to reach out and make the most of your financial tools.

I followed the instructions per this question, but my reports are still messed up.  Who can I contact from here?

Thanks for following along with the thread, @gra5u5. 

I appreciate you taking the time to follow the steps to fix your report. 

Since you're still having issues, you can use the steps my colleague has listed above to connect with our team directly, or you can use the link I'm including below. 

• QuickBooks Live Support

Please don't hesitate to let me know if there is anything else I can assist you with. Take care and have a great day! 

Using quickbooks desktop......

So we finally got the reports to show what we need.

You go to print that report and all the columns are shifted and not accurate.

Then someone recommended exporting the report with excel and printing it from there.

Well, you try to export it to excel and "ABORT" pops up and you get kicked out of QB.

Again, quickbooks support answers DO NOT WORK!

Quickbooks programmers need to physically use quickbooks the way their customers do and maybe their "upgrades" would work better.

Super fustrating - even with this last update today - still not printing or exporting to excel

Super fustrating with the update today reports are back to normal but as the other member said you can't print or export to excel!

@JamaicaA 

The issues caused by this bug do not appear to be solved as of the latest update. It seems that even after being presented with a problem that needed solving, the engineers did not implement a complete fix.

That appears to be SOP for Intuit.

I am still waiting for them to fix bugs they added into a software update from four years ago that created a glitch that added a received status column on the left of the purchase order screen that cannot be removed because it isn't listed in the data selection and an empty column on the right side of the purchase order that can only be removed by performing some software gymnastics that involve changing the template, deactivating it and then reactivating it.

Did you find a resolution? I am having the same issue for the last several weeks. Was on the phone with Quickbooks last night, even did a verify and rebuild of the data. And another update to R13_51 and I'm still having the same issues. 

They definitely did not fix it! So much time has been wasted!

Well it's only been a month. I'm sure the engineer assigned to it is pretty busy with other things like meetings and lunch and holidays. They'll get to it eventually. 

--------------------

It sort of seems that collectively Intuit no longer really knows how the reports work, and after breaking them can't figure out how to un-break them. It seems they were unable to create a fix that actually worked, and released QB again with it not working - likely unaware that it wasn't working.

You wouldn't think it wouldn't be all that hard to fix it and then test it to determine if things like printing and exporting to Excel work properly. It's not rocket science, Intuit! You just methodically try everything related to your changes and make sure those things work. It's simple.

Hi everyone! I just got off the phone with Intuit. They had me go though the steps outlined in this feed and nothing fixed the reports. I told the technician that I wasn't the only one and that he should Google the issue so that they can see that many of us are having issues with the latest release. In the end, all I got was that the issue will be reported and I will be notified when there's a fix. No telling how long. In the meantime, I need to print many reports for a reporting deadline. Nothing to do but wait or try to manipulate the reports in order to get the necessary data.