Searching by check number in New Top Search Bar

Hello AlcaeusF,

Thank you for your reply.  I have attached a picture of a check # that is a valid check in QBO but does not show up in the search when I type in just the check number.  The "old" search feature would have displayed it.   

Thank you,

Michelle

Hi TB,

    Have you had any luck getting back to the old search bar? This is an on going issue that Intuit thinks they have fixed. We are still trying to get them to fix this for us, and it happened back in July last year to us. They'll try to have you clear a cashe and do other top level things that don't work.

Please let me know if they're able to help.

Hi jceballos,

I tried switching to Mozilla and that seemed to work but just before receiving your email, I was trying to search for a check number and it didn't work.  I was in Chrome and did not try switching back to Mozilla.  I did not try clearing the cache either.  

Please let me know if this helps.

Thank you!

Thanks for getting back to us and sharing the steps you've tried, TB_Michelle66.

I'd love to add to this discussion and provide additional clarification regarding the Search Tool issue.

As jceballos mentioned, this is in fact an ongoing issue that our Software Engineers are currently investigating. Rest assured, this situation is duly noted and they're working diligently to quickly resolve this to get you back on track.

You mentioned attempting the general troubleshooting steps already, so I wanted to make sure you've been added to the affected users' notification list. If you haven't already, please get in touch with our Support Team to be added:

Contact QuickBooks Support

1. Click the link to head to the Official Intuit Contact page.
2. Select QuickBooks Online.
3. Choose Solving issues & error messages, then Login.
4. In section 2, Here's how to connect with a QuickBooks expert, click Get Phone Number.
5. Once you're speaking with an agent, the reference number you can use to locate the Search Tool ticket is: INV-23192

By doing this, you'll be signed up for scheduled email updates on our progress towards a solution.

Please let me know if there's anything else you need, I want to make sure you're taken care of.

I found this bug awhile back but just thought it was part of the programming of QBO...

If I print a bunch of checks at once and have QBO assign them check numbers, let's say starting at check "6100" and ending with "6113", I will not be able to search by the the check numbers in the Top Search Bar. The workaround I have found is that I have to search by the value the check is made out for. For instance, when looking up check "6105" which is valued at $3,430.00, I have to search for the 3430 to find that check. Obviously, this is not the ideal solution. BUT when I click on check 6105 and then hit "Save and Close". I am now able to search by check number in the Top Search Bar.

I believe this behavior is caused by QBO not actually saving the check number to the ream of checks being printed. Only after I manually load the individual checks and save them, will I be able to search for them.

Hey there, RCorso24.

Thanks for letting us know the workaround steps you found to search for transactions in QBO. This information will also help other customers who are currently experiencing the same issue.

In regard to the unusual behavior you experience when looking for checks, the issue is still part of the open investigation. Since you’re one of the affected users, I recommend giving our QBO Support Team a quick call.

They can add you to the notification list to receive email updates. You can reach them through the following link: Customer Support.

Rest assured, I'll keep you posted here in the Community once there's progress.

I appreciate your patience while we look into this. Please let me know if you have any follow-up questions or concerns. I'll be around to assist you further. Have a good one.

Is it really work, I think in some cases. But usually you need both.