Speak to a human

Let me route you to the right department, Ivon1.

Just follow these steps:

1. Click Help inside QuickBooks Online.
2. Select Contact Us.
3. Enter your concern in the description box, then click Let's talk.
4. Select either Start messaging or Get a callback.

Although, we can also help you here. You can provide us with any details.

Or, you can also check these articles that can help you.

Feel free to get back to this thread. We're just one post away. Keep safe! 

my bank balance is showing 0.00. Our actual balance is over $300,000. I just spoke with our bank.

My balance was correct earlier today & I just rebooted.

Can you please check this for us?

Peggy Fullmer

vineyard church of new orleans

[email address removed]

Greetings, @pfullmer4340.

There are several factors your bank register balance in QuickBooks Online (QBO) doesn’t match your actual bank balance. Below are some reasons that balances may differ:

• New transactions for a connected account
• Outstanding transactions
• Duplicate transactions
• Edited or deleted transactions
• Credit card (liability) account

To get around this, you’ll want to check your bank statement and ensure you’re reconciling the right account for the right month. Let me show you how:

1. Go to the Accounting menu.
2. Select Reconcile.
3. Review the account you selected in the Account drop-down arrow.

You can also check this article for more details and troubleshooting steps on how to fix this: Fix beginning balance issues if you've reconciled the account in the past QuickBooks Online.

Furthermore, if you wish for us to check it for you, I recommend reaching out to our Support team. There, they can utilize the right tool to check your account securely and investigate the reason for the balances to differ.

On top of this, you might want to check this article that you can use for reference in reconciling your accounts accurately in the future: Reconcile an account in QuickBooks Online.

Let me know if there’s anything else you need help with in managing your accounts in QBO. I’ll be around to assists you. Keep safe!

I need to speak to someone - there appears to be NO HUMANS??? I was just over charged for an ACH deposit since they started charging the percent to do a next day deposit (that was never approved) 

Looking for another software company - who offers actual assistance to a paying customer!!!!!!!!!!!!!!!!!!!

I can see this hasn’t been easy for you, @mckinnon-m.

I understand your frustration about the ACH deposit charged. I'll make sure that you can talk to the support team.

Here's how:
 

1. Sign in to your QuickBooks Online.
2. Select Help (?).
3. Select or type Contact Us.
4. Enter your concern, then select Let's talk.
5. Choose a way to connect with us:
   • Get a callback.
   • Start a chat with a support expert.

I've included this article to review some commonly asked questions about payments.

Feel free to reply, if you have additional concerns in managing ACH payments. I'm one post away.
 

Don't you think I have tried that?

I do not have those options- 

It says Channel is currently Closed- 

This is absolutely the worst customer service ever- I will be contacting the BBB if someone doesn't give me a number to call.  QB over charged us and we have no way of disputing it or discussing it

This isn't what I want anyone to experience when reaching out to our support, mckinnon-m.

We currently have a high contact volume both via phone and chat. Please bear with us and know that our representatives will be happy to help you once they reach you.

You can contact them again by following these steps:

1. Sign in to your QuickBooks Online company.
2. Select Help (?).
3. Click Contact us and choose a way to connect with us:
   • Start a chat with a support expert.
   • Get a callback from the next available expert.

Please take note of the support hours I've listed below:

• Plus, Essentials, Simple Start M-F 6 AM to 6 PM PT and Saturday 6 AM to 3 PM PT
• Advanced, any time, any day.
   

About the next-day deposit, the 5-day funding pricing plan is no longer being offered. However, merchants can request a rate review to see if they qualify for a more favorable pricing plan. 

To do this, please visit this link for information on rate reviews: Request a rate review of QuickBooks Payments discount fees.

If you have questions or concerns I can address here in the Community, feel free to add them below. I'll be glad to help.

I have been trying for months to cancel my Quickbooks Payroll .  I started in January using a payroll service so have tried for hours to cancel this subscription.  I was billed for another year but I have not wanted this service.  Please cancel and refund my balance.  I have tried through your difficult website to no avail.

Kassie

I'd be glad to be of your service today, Kassieo.

Before anything else, make sure you have access to your QuickBooks Online account as Master Administrator or Company Administrator.

To cancel your payroll subscription, here's what you need to do:

1. Go to the Gear ⚙ icon.
2. Select Account and Settings.
3. Click on Billing & Subscription.
4. In the Payroll section, select Cancel.
5. Fill out the online cancelation form to complete your cancelation.

You'll receive an email confirmation within 3 business days once we have reviewed your cancellation request and another once your cancellation request have been completed. You can check out this article for more information about canceling your QuickBooks Payroll subscription.

I've also added this link jus in case you wanted to reactivate your QuickBooks Payroll subscription.

Get back to me if you still have other questions and clarifications about it. I'll be here if you need help. Have a wonderful week!