Subscription error

Having to subscribe with Incognito browser worked! Cheers!! Thank you so much

Currently having this same issue for 2 days now. Using incognito mode does not work nor using a different browser. 

Hey there, @AN879.

Thanks for following the thread and testing a new browser and using incognito mode. 

Since these options aren't working for you, I recommend contacting our Customer Service Team. Our customer service can review your account details in a secure environment and investigate the error message further. I've included the steps to contact support below. 

1. Sign in to your QuickBooks Online company.
2. Select Help (?).
3. Click on Talk to a human. 
4. Hit Contact Us, then choose a way to connect to an agent (Callback, Chat, Etc.). 

Please let me know if you have additional questions or concerns. Feel free to reach out to the Community at any time. Take care and have a great day ahead! 

@AN879 

Is your company located in the US or else?

Dear QuickBooks,

We have been regularly subscriptions for quick books KENYA but last month it failed and the feedback for KENYA COMEERCIAL BANK was system error. We tried to re-subscribe but QuickBooks system had already blacklisted the card. We check the card and tried but still system error despite funds being available. We asked the Bank what was the problem and they advised that we talk to the merchant to change from pre-purchase to purchase. 

Kindly advise

Samson Cherop

Thanks for bringing this to our attention, @cherop1. I want to ensure you can resubscribe successfully in QuickBooks.

Based on the information you provided, we'll need to open your account to check what's causing the error when resubscribing. That being said, I suggest contacting our support team. They have the necessary tools to review your account and guide you in doing the process successfully.

Here's how to reach them:

1. Sign in to your QuickBooks Online company.
2. Got to the Help (?) menu.
3. Select the Assistant tab.
4. Click the Talk to a human option.
   
   
5. Select Get help from a human.
   
   
6. Click either Chat with us or Have us call you button.
   
   

I've added these articles to help you manage subscription info in QuickBooks Online:

• Manage billing, payment, and subscription info in QuickBooks Online
• How to resubscribe or reactivate QuickBooks Online

Keep in touch if you have other questions about reactivating your subscription in QuickBooks. I'll be around to help you again. Stay safe and have a good day!

Unable to proceed the payment for subscription its giving an error while making payment.

@ravi-3dnsolution 

Do you need to purchase a new blank QBO US account? Try open the following links on any private/incognito browser as a workaround. Make sure to use a credit card issued in the US to pay it.

https:// quickbooks.grsm.io/US
https:// quickbooks.grsm.io/us-promo