System Theme settings pop up on RDS

Hi @FCQ,

You can turn off the pop-up messages for products and services from the settings. Let me walk you through how.

1. Go to Edit, then Preferences.
2. Choose General. Then, the My Preferences tab.
3. Mark the box next to Turn off pop-up messages for products and services.
4. Click OK. You'll need to do these steps on your main server.

Once done, restart your computer to refresh your file. You can also visit our QuickBooks page for more references.

Stay in touch if you have other questions or concerns. The Community is always here to help. Thanks for taking the time to post and have a wonderful day ahead.

HI ShiellaGraceA,

I followed your steps but this is still ocurring:

Any thoughts on what might be causing this?

Thanks for getting back in the thread, @FCQ.

Let's attempt another troubleshooting to get past this warning prompt in QuickBooks. 

I've come across other users who tried using the compatibility administrator utility in Windows. This provides an easy fix to a program that isn't running correctly under Windows. 

The outlined instructions to disable visual themes were mentioned on the last thread of this forum. Before performing the troubleshooting steps, I'd recommend consulting an IT expert for assistance.

If the issue persists, please send a message to our Desktop Support so they can investigate this further.

Know that I'm always here to help if you have other questions. Your success is my priority. Have a nice weekend.

Hi @IntuitLily Thanks for your response, base on the open thread regarding this matter  you referenced and the MSDN post related to forcing the application compatibility options I made the following Registry entry change using this tool:

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\AppCompatFlags\Layers]
"C:\\Program Files (x86)\\Intuit\\QuickBooks Enterprise Solutions 20.0\\QBW32EnterpriseAccountant.exe"="~ WIN8RTM DISABLETHEMES DISABLEDWM"

Below is the resulting Look and feel (company name removed by me.)

As you can see there is a gap between the menu bar an the window title, I'll monitor my users feedback next week and I'll provide you my comments, if they are happy and don're report that System Theme pop up again then I'll happy as well.

Thanks for your assistance, I'll keep you posted.

Hi, I wanted to share that after doing that Registry change for QuickBooks compatibility mode my users started to get a lot of random issues (I submitted the bug reports to Intuit from the app),

I had to remove and reinstall quickbooks on the RDS server to have it back operational.

In order to provide my end users with a workaround for this issue (System theme has changed pop up) I've followed the steps described below to add a Remote App that allows them to sign off their RDS session and terminate all the Quickbooks remaining processes.

https://social.technet.microsoft.com/Forums/ie/en-US/e8cd3792-1de7-4ec3-9bbb-d1063b04aef4/log-off-fr...

It would be nice to have a proper fix to that pop up, however this workaround should work fine for any user who might find this same problem.

As best as I can tell, this issue (with related threads) is over THREE YEARS old!

Intuit: What does it take to get an app killing bug like this resolved?

Hi @joevi,

I'll point you in the right direction for support with your query.

I suggest you contact our Technical Support team for further assistance in this specific issue. They can investigate further and check why you keep having the same popup error message.

Here's how:

1. On your QuickBooks homepage, go to the Help menu.
2. Choose QuickBooks Desktop Help.
3. Tap the Contact us button.

You can keep this article as a reference: Support limitations for Windows Terminal Server. It has a list of unsupported situations, so you'd know if the issue you have is covered by our Technical Support team. 

If you're using QuickBooks Desktop Enterprise, you can also consider Cloud Computing. 

Leave a message below in case you need further help. I'll be sure to get back to you. 

...

Disable the Theme service from services. Works pretty well so far....

How did you disable theme service?

How did you disable the service? And are you referring to the theme (skin) that QuickBooks Pro uses instead of a standard windows look?

I'm assuming they mean in Windows services.  There's a service called 'Themes'

https://windowsreport.com/disable-windows-services/

Here is something to try:

https://social.technet.microsoft.com/Forums/ie/en-US/b49de36e-d36f-4f7c-a63e-b70c49c86efd/compatibil... 

These are the instructions I came up with for QB2020 Enterprise. You might have to adjust the directory being used.

Run Regedit

Go to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\AppCompatFlags\Layers 

See if you have a QBW32.exe entry there.

If not, open a file browser and go to C:\Program Files (x86)\Intuit\QuickBooks Enterprise Solutions 20.0 Scroll down to the QBW32.exe program, right click and select properties Go to the Compatibility Tab and check the Compatibility mode box and Select Apply. 

Flip back to Regedit and do an F5 (to refresh the screen).

You should now see an entry for C:\Program Files (x86)\Intuit\QuickBooks Enterprise Solutions 20.0\QBW32.EXE 

Edit that data entry and add DISABLETHEMES behind the ~ WIN8RTM.

So, it should look like this when you are finished:

Value Data: ~ WIN8RTM DISABLETHEMES 

Now Flip back over to the QBW32.exe properties and uncheck the compatibility box.

Go back to Regedit and do an F5 again and it should just have "~ DISABLETHEMES" now as an entry