"This card reader doesn't work with this company"

I can help you resolve the error you're having with your card reader,erstelter.

If you have QuickBooks payments, you can take payments on the go through our mobile card reader. It allows you to swipe, dip, or tap credit cards with the GoPayment app. We have two card readers that you can get depending on their compatibility on your device or which one works best for you. You must be logged in to GoPayment or QuickBooks Online mobile app as an administrator to access the Card Reader settings.

You can disconnect and reconnect the card reader. You can follow these steps below depends on the color of the app.

Green

1. Go to the Settings.
2. Click Card Readers, then disconnect.
3. From the Reader Actions drop-down, select Forget Reader.
4. Reconnect the reader.

Blue

1. Click More, then select Hardware.
2. From the Card readers, choose the card reader you want to disconnect.
3. Hit Forgot Reader.
4. Reconnect the reader.

See this article for more details: Set up a card reader for QuickBooks GoPayment. It has the steps on how you can connect a card reader to your mobile device if you have the blue GoPayment app, along with a link for an article on how you can process payments. 

If the same error you encountered, I'd like to help you to iron out your concern that your card reader is not working and get everything up and running. You can check this article for reference: Fix issues with the GoPayment and QuickBooks mobile app card reader. 

To learn more about using a credit card reader, please refer to these articles:

• Use a USB credit card reader with QuickBooks Online
• Connect your GoPayment account to QuickBooks Online

If you have any other follow-up questions about your card reader, let me know by adding a comment below. I'm more than happy to help. Keep safe!

No updates were nessesary and regardless of restarting any app or device, trying to connect the card reader results in "This card reader doesn't work with this company."

Hello there, erstelter.

We have an ongoing issue of users receiving the message "This card reader doesn't work with this company." when trying to connect a QuickBooks card reader, which has been reported to the engineering team, who are working to resolve this.

I suggest contacting our Customer Care Support, so you can be added to receive email updates. See this link for ways to reach them: Contact Payments or Point of Sale Support.

If there’s anything else I can do for you, don’t hesitate to reach out again. I’d be glad to help.

I’m having to ask exact same issue you are tried everything they suggested nothing works

I'm here to point you in the right direction to take care of this, Pd Lock.

The investigation about this error when connecting to a card reader is still ongoing. If you aren't on the list of affected users, I'd suggest contacting our QuickBooks Support Team.

Additionally, I've included these articles that'll help you in connecting your card reader to your device:

• Set up a Card Reader for QuickBooks GoPayment
• Fix Issues with the GoPayment and QuickBooks Mobile App Card Reader

• Process Payments with the QuickBooks Card Reader

Feel free to comment below if you have any other concerns or questions about connecting your card reader. I'm always glad to help in any way I can.

Same issue for me it's a paper weight with high cost and no use

I have the same issue. It doesn't connect at all. How do we start a return?

please advise.

Hi there, @GabyJ.

Currently, this is still an ongoing investigation. In the meantime, you can follow the steps below. This attempts to switch experiences from Green to Blue and back to Green.

1. Launch GoPayment mobile app.
2. Navigate to Settings. 
3. Select App Settings and click Switch back to the old experience.
4. Close and relaunch GoPayment mobile app.
5. Go back to Settings.
6. Select App Settings and click Confirm Update to New Experience.
7. Attempt to pair and test the Card Reader.

If you're still getting the error message, I'd recommend reaching out to our Payment Support team so that you can be added to the list of affected users. This way, you'll receive email updates of the investigation's status and be notified once it's been resolved. Should you wish to return the product, please let them know so you can discuss it during the call.

You can contact them through your QuickBooks Online account. Here's how:

1. Click the (?) Help icon in the upper right-hand corner of the Dashboard.
2. Select Talk to a Human.
3. Enter a short description of your concern and press Enter.
4. Click I still need a human.
5. Select Contact Us to connect with our live support.
6. Choose Get a callback.
   

You can check out these articles for more troubleshooting in fixing card reader issues:

• Fix Issues with the GoPayment and QuickBooks Mobile App Card Reader
• Process Payments with the QuickBooks Card Reader

I appreciate your patience as we work through this. We hope to have more information for you soon. If you have any other concerns, please don't hesitate to drop a comment below. Take care.