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Join nowI'm trying to connect a QB card reader to my phone with GoPayment, but get the error in the title whenever I try to connect. Does this mean there's no way it will work with my company's QB account? Why? Was there a way I could have known this before I bought an effectively useless piece of electronics?
I can help you resolve the error you're having with your card reader,erstelter.
If you have QuickBooks payments, you can take payments on the go through our mobile card reader. It allows you to swipe, dip, or tap credit cards with the GoPayment app. We have two card readers that you can get depending on their compatibility on your device or which one works best for you. You must be logged in to GoPayment or QuickBooks Online mobile app as an administrator to access the Card Reader settings.
You can disconnect and reconnect the card reader. You can follow these steps below depends on the color of the app.
Green
Blue
See this article for more details: Set up a card reader for QuickBooks GoPayment. It has the steps on how you can connect a card reader to your mobile device if you have the blue GoPayment app, along with a link for an article on how you can process payments.
If the same error you encountered, I'd like to help you to iron out your concern that your card reader is not working and get everything up and running. You can check this article for reference: Fix issues with the GoPayment and QuickBooks mobile app card reader.
To learn more about using a credit card reader, please refer to these articles:
If you have any other follow-up questions about your card reader, let me know by adding a comment below. I'm more than happy to help. Keep safe!
No updates were nessesary and regardless of restarting any app or device, trying to connect the card reader results in "This card reader doesn't work with this company."
Hello there, erstelter.
We have an ongoing issue of users receiving the message "This card reader doesn't work with this company." when trying to connect a QuickBooks card reader, which has been reported to the engineering team, who are working to resolve this.
I suggest contacting our Customer Care Support, so you can be added to receive email updates. See this link for ways to reach them: Contact Payments or Point of Sale Support.
If there’s anything else I can do for you, don’t hesitate to reach out again. I’d be glad to help.
I’m having to ask exact same issue you are tried everything they suggested nothing works
I'm here to point you in the right direction to take care of this, Pd Lock.
The investigation about this error when connecting to a card reader is still ongoing. If you aren't on the list of affected users, I'd suggest contacting our QuickBooks Support Team.
Additionally, I've included these articles that'll help you in connecting your card reader to your device:
Feel free to comment below if you have any other concerns or questions about connecting your card reader. I'm always glad to help in any way I can.
Same issue for me it's a paper weight with high cost and no use
I have the same issue. It doesn't connect at all. How do we start a return?
please advise.
Hi there, @GabyJ.
Currently, this is still an ongoing investigation. In the meantime, you can follow the steps below. This attempts to switch experiences from Green to Blue and back to Green.
If you're still getting the error message, I'd recommend reaching out to our Payment Support team so that you can be added to the list of affected users. This way, you'll receive email updates of the investigation's status and be notified once it's been resolved. Should you wish to return the product, please let them know so you can discuss it during the call.
You can contact them through your QuickBooks Online account. Here's how:
You can check out these articles for more troubleshooting in fixing card reader issues:
I appreciate your patience as we work through this. We hope to have more information for you soon. If you have any other concerns, please don't hesitate to drop a comment below. Take care.
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