Unable to export the receipts from Epson Scanner to QuickBooks Desktop.

HUY NGO · ‎September 21, 2022

Would anyone be able to help me with this issue? I can not export the receipts from the Epson Scanner to the Quick Books Desktop. Thank you.

katherinejoyceO · ‎September 21, 2022

Hello there, @HUY NGO.

Thanks for sharing a screenshot of your pop-up message. Based on that, you'll need to set a password for your company file to continue exporting the receipts from Epson Scanner to QuickBooks.

Please know that setting a password is essential to ensure that only authorized users can access your data. I'll show you the steps:

Go to the Company menu, then, select the Setup Users and Passwords tab.
Click the Set Up Users., then select Admin and click Edit User in the User List window.
Enter the name of the administrator, then click the Challenge Question drop-down arrow.
Choose a question, and then enter an answer in the Challenge Answer field.
Click Next and then Finish.

For more detailed information, you can visit this article: Set up QuickBooks Desktop administrator and password.

Additionally, here's an article in case you're having problems logging in in the future: Reset Your Password for QuickBooks Desktop.

I'm always around here to help if you have additional concerns about exporting your data using a scanner to QuickBooks.

View solution in original post

katherinejoyceO · ‎September 21, 2022

Hello there, @HUY NGO.

Thanks for sharing a screenshot of your pop-up message. Based on that, you'll need to set a password for your company file to continue exporting the receipts from Epson Scanner to QuickBooks.

Please know that setting a password is essential to ensure that only authorized users can access your data. I'll show you the steps:

Go to the Company menu, then, select the Setup Users and Passwords tab.
Click the Set Up Users., then select Admin and click Edit User in the User List window.
Enter the name of the administrator, then click the Challenge Question drop-down arrow.
Choose a question, and then enter an answer in the Challenge Answer field.
Click Next and then Finish.

For more detailed information, you can visit this article: Set up QuickBooks Desktop administrator and password.

Additionally, here's an article in case you're having problems logging in in the future: Reset Your Password for QuickBooks Desktop.

I'm always around here to help if you have additional concerns about exporting your data using a scanner to QuickBooks.

HUY NGO · ‎September 21, 2022

Hi Katherine,

Thank you so much for your help, I was able to solve the issue with your guidance. I was not able to find anything online, so your help was very appreciated.

MichelleBh · ‎September 21, 2022

It's our pleasure to assist you, @HUY NGO.

I'm delighted to hear that my colleague's suggestions solved your problem. Please keep in mind that you're always welcome to ask your questions in the Community. We'd be delighted to assist you.

You can bookmark our QuickBooks Desktop Help Articles for your future reference. This page contains various topics with steps on how to manage your taxes, forms, customer/vendor transactions, and other matters.

Goofdurf · ‎July 13, 2023

I don’t see a drop-down. Only user is admin (which is fine for me ) I tried to make another user and still don’t get a drop-down for challenge question

QueenC · ‎July 13, 2023

Hello there, @Goofdurf. I appreciate you for following the steps provided by my colleague above to be able to successfully export receipts from Epson Scanner to QuickBooks Desktop. Allow me to chime in on this conversation and assist you further.

I've replicated your scenario here on my end and wasn't routed to a Challenge Question too because I've already set a password. Since you haven't set one but you're unable to see a Challenge Question still, we can consider utilizing your workaround which is adding a new user.

Since we're adding a new user, we won't be expecting a Challenge Question anymore as long as we've set up a password. Once done, you can now proceed and export your receipts from Epson Scanner to QuickBooks Desktop.

Additionally, here's an article that'll help you with what to do if you lost or forgot your password for QuickBooks Desktop for Windows: Reset your password for QuickBooks Desktop.

Let me know if you need additional assistance in exporting your receipts or should you have any other QuickBooks-related queries. I'm always available to help you all the way. Keep safe and have a good one.

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Unable to export the receipts from Epson Scanner to QuickBooks Desktop.