It's my top priority to let you log into your QuickBooks Desktop (QBDT) account so you can get back to business in no time, @David741.

Before we start, I'd like to verify if you've encountered an error while logging into your QBDT account? Any additional details will surely help me in providing the appropriate resolution for this matter.

Let's start by resetting your admin password so you can log in to your company file. This process will let you confirm some information for security purposes. You may log in to your Customer Account Management Portal (CAMPS) account to verify and gather all the data you need. Then follow these steps:

1. Open QuickBooks Desktop (QBDT).
2. Click the I forgot my password link in the QuickBooks Desktop Login window. 
3. Fill out the required information on the form, such as license number, name, email address, phone number, and other information. 
4. Once ready, click OK. 

Once you're done, you’ll receive a code at your registered email address and use it through in creating a new admin password.

In case the process above doesn't work, please double-check the info you've entered. Make sure they match with what's in CAMPS. Then, you can utilize our Automated Password Reset Tool once you're still getting an error or needs further help with your password. For the step-by-step guide, you can refer to this article:  Use the Automated Password Reset Tool for QuickBooks Desktop.

Also, to further guide you in managing your QBDT account (i.e., company info, data and security, and user management), I'd recommend checking out this article: QuickBooks Help Articles.

Please know that you can always get back to this post if you have any other login concerns in QBDT. I'll keep an eye on your response and gladly help. Take care, and have a good one, @David741.

Hi,

I lost my Quick Books desktop password. When I'm trying to resetting its not just asking me to ask your admin to that. Also, I do have tried to do that using my Admin user there when I'm entering new password and hitting on okay button its giving error something like QuickBooks can't do this at this time and it will automatically restart. Please help me fix it.

I appreciate the efforts you exerted to reset your QuickBooks Desktop password, @Harry25.

Let's get rid of the error so you can reset your password successfully.

To get started, let's run Quick Fix my Program from the QuickBooks Tool Hub. It helps fix the common errors in your QuickBooks Desktop. Here's how:

1. Close your QuickBooks Desktop.
2. Download the most recent version (1.5.0.0) of the QuickBooks Tool Hub. 
3. Install the downloaded file, then open it.
4. In the QuickBooks Tool Hub, select Program Problems.
5. Select Quick Fix my Program.
6. Open QuickBooks Desktop and reset your password.

If you get the same error, restart the server that stores and hosts the company data file.

If the issue persists, you can check out this article for more troubleshooting steps: Error: The attempt to log in with the user name Admin failed.

You might also want to manage your Intuit account, products, billing, and user ID access using CAMPs. This article will provide you with the detailed steps and information: Change, manage or update your Intuit account with CAMPs.

Let me know how it goes, @Harry25. I want to make sure this issue is taken care of. Thanks for dropping by!

Quickbooks Pro Plus 2021

I am unable to open my Quick Books account as it does not recognize the password I have used for years and I am unable to open with a new password, I have tried for 2 days and it is making me crazy.

Hi there, AM64.

Have you tried using the Automated Password Reset Tool for QuickBooks Desktop? If not yet, you can use this link that will walk you through the detailed

steps on how to do so: Use the Automated Password Reset Tool for QuickBooks Desktop.

If the same thing happens, I suggest contacting our Phone Support Team so they can look into your account in a secure environment. They also have the tools that can do advanced troubleshooting steps in resetting your password. 

I'll be sure to keep an eye out for your response. Please let me know how this goes and if you have additional questions or concerns. 

I am having this same problem.  on laptop it says does not recognize my email and no account is connected to that.  On my phone (Android) all is fine

I'll make sure you'll be able to access your QuickBooks Online (QBO) account,

Let's perform some troubleshooting steps to get around this issue.

To begin with, I recommend accessing your account in a private or incognito window. This way, we can verify if this is a browser's cache issue.

Browser uses cache to save and swiftly load web pages faster the next time you visit a site. However, too much of it can affect the performance of your accounts. Using a private window helps us verify the issue as this doesn't store any data files. 

You can refer to these keyboard shortcuts in opening a private window:

• Google Chrome browser : Ctrl + Shift + N 
• Mozilla Firefox & Microsoft Edge browsers: Ctrl + Shift + P 
• Safari browser: Command + Shift + N 

If you’re able to log in to your account, I’d propose deleting your regular browser's cache to start a clean slate. If this is not the case, I suggest using other supported browsers. This way, we can see and check if this is a browser-specific issue. 

Once logged in, you might want to check out this resource that can guide you in seamlessly managing your account: Video tutorials for QuickBooks Online.

In case you need more help logging in to your account, or you have any other QuickBooks-related concerns, you can always tag me in your reply. I'm always here ready to back you up. Take care and always stay safe!

I"m using QuickBooks desktop.

I can help you sort things out so you can get back to business immediately, @Harry25.

Are you having trouble logging in to your company file? If so, let's go ahead and reset your admin password. This will let you verify some information for security purposes.

To begin with, kindly log in to your Customer Account Maintenance Portal (CAMPs) account to check and gather all data needed. Follow these steps:

1. Access QuickBooks Desktop (QBDT).
2. Hit the I forgot my password link in the QuickBooks Desktop Login window. 
3. Fill out the required information on the form, such as license number, name, email address, phone number, and other information. 
4. Click OK.

Once done, you'll get a code at your registered email address and use it in creating a new admin password.

If you still get the same issue, I recommend utilizing our Automated Password Reset Tool.

 Feel free to keep us updated if you have other concerns with log ins or QuickBooks. We're always here to help

desktop

Thanks for joining us here today, @ed8188.

I'll be glad to lend a hand. To verify, what specific questions do you have with QuickBooks Desktop? I'd appreciate it if you can provide us with details and possibly a screenshot of the issue so we can work it from there. 

If you need help resetting your password, you'll want to follow the steps provided by my peer @Mich_S. The steps she provides are for the QuickBooks Desktop version.

I'm also attaching this link to help you manage your account: Your QuickBooks account.

Your QuickBooks account

Please don't hesitate to reply anytime with details of the issue. I'm more than willing to answer them for you. Take care and have a wonderful day weekend. 

I agree.  How can you give us a new password in the morning and then in the afternoon we can't get into it.  I do not understand you people.  How are we supposed to help our clients when we can't even access quickbooks on line.

Desktop 

Hi there, @TM101.

Are you getting some issues when logging in to your company file? I'll help you on how to reset your password so you can continue running your business right away. You'll need to confirm some information as a security step.

Here's how:

1. Open QuickBooks Desktop (QBDT). 
2. In the login window, click the I forgot my password link.
3. Fill out the information on the form that appears. 

• You’ll need your license number for the version of the QBDT you’re using. (Press F2 from the login window to see your license number).
• The name, email address, phone number, and ZIP code you originally used when you purchased the product.

1. Click OK. If the info you entered is correct, you’ll receive a code at your registered email address. (This is your “primary email” listed in CAMPS).
2. Get the code from your email and enter it back in QuickBooks Desktop. QuickBooks will then guide you through creating a new admin password.

If you're unable to recover your login through the company file, you can use the Automated Password Reset Tool. You can also refer to this article for more info: Reset your password.

I'm always here to lend a hand anytime you need help with managing your account. Stay safe and be well.

Can't login to Intuit.com on line.  I have not changed my password and know it is correct

online

I am unable to log in to Quickbooks.  It says to contact the administrator and I am the administrator.  Agree with past posts.  Very frustrating.

Hello BethB2,

Thanks for chiming in! Let's go ahead and try running QuickBooks Desktop as admin. Here's how:

1. Go to the QuickBooks Desktop icon and right-click.
2. Choose the option Run as Administrator. 
3. Accept changes if mentioned and relog back in.

Let me know how that solution goes. However, if it is still not working and you have followed the "I forgot my password" route and the "Automated password reset tools" my colleagues suggested throughout past posts, it would be best to connect with our Support Team. They will be able to launch an investigation or escalate this case.   Since you can't get into your product, we can still help. You can Contact Us through this link or call us at 800-446-8848.

Please know that I'm just a reply away if you have any other questions about this concern or with QuickBooks. I'd be pleased to help you out. Take care and have a good one.

I paid to resubscribe  for Desktop Pro Plus 2021. But my account is not reactivated yet. I cant log in?

 Hello there, @Tyler 2.

Thank you for checking this with the Community. Let's check first your subscription by going to the Products & Services section when signing in to the Customer Account Maintenance Portal (CAMPs). This shows all your registered Desktop apps and subscriptions.

Here's how:

1. Sign in to camps.intuit.com.
2. Find your app or subscription in the Products & Services list.
3. Select Details.

If the same thing happens, I'd suggest contacting our Payroll Support Team to help you activate your subscription. Here's how:

1. Open QuickBooks.
2. Go to Help, then select QuickBooks Desktop Help.
3. Select Contact Us.
4. Enter your concern, then select Continue.
5. Choose a way to get support (Start messaging or Get a callback).

Check out this link for further information on how to organize your account: Manage your QuickBooks Desktop subscriptions and services. It will provide you with more information on what other details you can find here regarding product-related concerns.

Visit us here again if you have other questions about managing your account. I'll make sure you're all set. Take care.

Desktop cloud 

Desktop 

This isn't the kind of experience we want you to have,  rr4.

I can share further details about managing your payroll cloud service accounts in QuickBooks Desktop. 

You'll first have to make sure you log in as the Admin user on both your QBDT file and Workforce. 

Here's how:

1. Close all the programs, then restart your computer.
2. Right-click the QuickBooks Desktop icon.
3. Select Run as the Administrator.

After that, you need to run the Verify Data tool. With this, you're able to fix any QuickBooks user or payroll issue due to broken admin user login IDs.

 Here's how:

1. Go to the File menu.
2. Select Utilities, then choose Verify Data.
3. Click OK when you see the message QuickBooks detected no problem with your data. You may continue using your company file.
4. If Verify finds an issue with your data, you will be prompted to Rebuild Now or View Errors.
5. Select Rebuild Now.

In case the problem continues, I'd recommend checking out this article to perform other troubleshooting processes: Resolving Potential Data Issues.

I'm also adding this article to resolve issues and answer the most frequently asked questions about My Account in QBDT Payroll: Resolve issues with My Account Login.

Reach out to me if you have other concerns about managing employees and QuickBooks Workforce. My colleagues and I are here to always help. You keep safe and have a great day ahead!