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Join nowI recently purchased a laptop and migrated QuickBooks Desktop Pro to it from my desktop. There are all sorts of quirky things going on. The issue I am currently having is after downloading my bank transactions, I am unable to Select the bill to mark as paid. The form has the table columns in a 2" table. I can't click in the field, I can't make it bigger, I can't match. It's very frustrating because I did not have this issue on my desktop. I can't find any articles that inform me on how to address this issue. Very inconvenient.
Solved! Go to Solution.
Hi @hou_ka,
I'd like to add some insight about QuickBooks Desktop (QBDT) that doesn't work on laptops. As long as your laptop meets the system requirements for QBDT, you should be able to use the program.
Please refer to this article for details about the requirements: System requirements for QuickBooks Desktop 2020 and Enterprise Solutions 20.0.
Also, most of the newly release laptops have high screen resolution. QuickBooks works best with the default Windows DPI settings.
In your case (looking at your attached screenshot), you'll want to change your display and window settings to resolve the error. Here's how:
Then, adjust your view preferences in QuickBooks.
Lastly, let's change your Windows display settings.
With these steps, you'll be able to get past the script error and get your QuickBooks software back up and running.
I'll also share with you this handy article about fixing QuickBooks Desktop install error that I'm sure you'll find helpful. It has step-by-step instructions to fix any errors you see during the installation process.
Please know that we're always here if you need help with anything else, so don't hesitate to reply anytime. Thanks for coming in today and I wish you have a nice day ahead.
Nice to have you here in the Community, @hou_ka.
Based on the details you provided about marking your bills as paid, I suggest checking your new QuickBooks company for data damage. This will fix common issues like missing transactions, names missing from lists, fatal errors, and deposited payments showing up in the payments to deposit window. The steps below will show you how to run a verify and rebuild:
Verify data:
Rebuild data:
Now that your company's Data is rebuilt, you'll want to select the bills to mark as paid and enter the desired amount. You can also check out this article about verify and rebuilding your Data for more helpful information.
I'm only a few clicks away if you have any other questions. Best wishes!
Thank you. After I clicked on Verify Data, a window appeared with "QuickBooks detected no problems with your data". Should I still try to rebuild?
Thanks! After I verified data, a new window popped up with "QuickBooks detected no problems with your data." Should I still try to rebuild?
Thanks for trying the troubleshooting steps, k_sda.
You may need not to perform the Rebuild tool since QuickBooks doesn't detect any data problems. Let's perform another troubleshooting steps to fix this. We can try downloading and installing the QuickBooks Tool Hub. This helps fix common QuickBooks Desktop issues. Here's how:
To complete the process, please refer to this article: Fix common problems and errors with the QuickBooks Desktop Tool Hub.
Please let me know how the steps work. I want to make sure this is taken care of.
I tried the Hub and nothing worked. When I open the file, I am still unable to match to a bill as the columns are to small and I'm unable to click in any of the fields. I also cannot select billable in the transactions.
Good Morning, @hou_ka.
Thanks for reaching back out to the Community. Let's uninstall and reinstall your QuickBooks Desktop to help resolve this issue with your transactions. Here's how:
Uninstall
Reinstall
Once done with uninstalling, reinstall your QuickBooks Desktop.
If this doesn't work, then I recommend contacting our Customer Support Team. They have additional tools to look further into your account to see what's causing this problem to happen.
If you have any other questions, feel free to ask. I'm always here to lend a helping hand. Have a wonderful day!
We appreciate your effort in performing all of the basic troubleshooting steps provided in this thread, @hou_ka.
Since you're still unable to select the bill to be marked as paid, I recommend reaching out to customer support. They have the special tools to help conduct a deeper investigation of what's causing this behavior.
Here's how you can reach out to them:
Please check out our support hours to ensure that we address your concerns on time.
In addition, you can also run the Vendor Balance Summary report. This report will show your company's current balance with each vendor. Just go to Reports and select Vendors & Payables. Then, click Vendor Balance Summary.
Let me know how it goes in the comment section. If you need additional assistance in doing your task with QuickBooks, don't hesitate to visit us back. We'll be happy to help.
Finally spoke to someone at support. I was told Desktop Pro does not work on laptops, only desktop. I would have to switch to QB Online, pay the $35 monthly fee and then it should work. I think this defeats the purpose of my paying for a license. So if I switch to Online, I lose 6 months of the license I already paid for with no compensation.
I was told the issue can be fixed by switching to QB Online and pay the monthly fee. Desktop Pro apparently doesn't work on a laptop. Big fail for QB.
Hi @hou_ka,
I'd like to add some insight about QuickBooks Desktop (QBDT) that doesn't work on laptops. As long as your laptop meets the system requirements for QBDT, you should be able to use the program.
Please refer to this article for details about the requirements: System requirements for QuickBooks Desktop 2020 and Enterprise Solutions 20.0.
Also, most of the newly release laptops have high screen resolution. QuickBooks works best with the default Windows DPI settings.
In your case (looking at your attached screenshot), you'll want to change your display and window settings to resolve the error. Here's how:
Then, adjust your view preferences in QuickBooks.
Lastly, let's change your Windows display settings.
With these steps, you'll be able to get past the script error and get your QuickBooks software back up and running.
I'll also share with you this handy article about fixing QuickBooks Desktop install error that I'm sure you'll find helpful. It has step-by-step instructions to fix any errors you see during the installation process.
Please know that we're always here if you need help with anything else, so don't hesitate to reply anytime. Thanks for coming in today and I wish you have a nice day ahead.
That fixed the issue! Thanks!
That's awesome! k_sda,
Feel welcome to swing by anytime if you have QuickBooks questions. You can always count on us here in the Community to help you every step of the way.
Take care and have a lovely day.
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