Hello, Jodi!
Congrats on upgrading your computer! I will share insights about your situation so you can use your backup files.
Version 2009 is too old and is no longer compatible with the new Windows ecosystem. That’s why you can’t open your backups. I suggest contacting our QB Desktop Support so they can help you to convert them to a supported version before moving your data to QuickBooks Online.
- Click on Help and choose QuickBooks Desktop Help.
- Select Contact Us at the bottom.
- Type in convert company files and click Continue.
- Select Message an agent or Get a callback.
We also have video tutorials for the online product for your visual reference.
Good luck with this! Just keep in touch if you need assistance.
