cancel
Showing results for 
Search instead for 
Did you mean: 
B Cald Well
Level 2

Uploading receipts from andriod to desktop

Can anyone share with me where the QuickBooks desktop Android app uploads the files of receipts to?

My android app says they have been uploaded; however, they do not show up in my vendors category for review on my QuickBooks Desktop 2021 plus on my CPU.

I am signed on with both CPU and phone to intuit and cannot figure where they are being sent.

I have read through the help files to no avail. If anyone knows of any other sources for information, it would be greatly appreciated.

Questions are where do files from android app go?

How do you check that they are going there?

Why are they not showing up in desktop 2021 for review?

Where is there information to help me technically check the process?

Has anyone else had issue with this process?

Thank You

5 Comments
JonpriL
Moderator

Uploading receipts from andriod to desktop

Hello @B Cald Well,

 

You can review all your uploaded receipts directly from Receipt Management on the Vendors menu. Let me show you how.

 

But before we begin, the receipts you've uploaded from the mobile device stills needs action from your Intuit login. Let's consider logging in using this link and select the company file you wish to upload your receipts.

 

Once done, here's how you can review them: 

  1. Go to Vendors.
  2. Select Receipt Management.
  3. Under For Review, select Refresh.
  4. Review your receipts.
  5. Click Attach to match them with your transactions.

Learn more about everything you need about uploading receipts with this article: How to capture and upload receipts to QuickBooks Desktop 2021.

 

Additionally, I've also included this helpful article to get a better view of how you can organize your expenses: Learn about the Accounts Payable workflows you can use in QuickBooks Desktop.

 

If there's anything else that I can help you with, please let me know by leaving any comments below. I'll be here to assist you.

B Cald Well
Level 2

Uploading receipts from andriod to desktop

Thank you so much for your time to respond! Unfortunately it did not work.

I am suspect that what the issue may be, is that my android app files are going to an old closed online account and are not going to my desk top version. I was a online user for a few years, however diversifying into several business's I switched to the desk top version in 2019 in order to cover a broader spectrum of activities. I like the flexibility of desktop however am not happy with tech support as I have been with their chat reps most of today and have been waiting on a dormant screen while I await for someone who can assist me. I have been back and forth between online and desktop techs, once already and am headed for round two. Started at 12:30 and now it is 4:16 at least  I am catching up on the data entry.

If you have any other suggestions I would be appreciative.

Again Thanks for your  particapation!

SarahannC
Moderator

Uploading receipts from andriod to desktop

Hello there, B Cald Well. Thank you for your response.

 

We may have downloaded the wrong QuickBooks app. Let's ensure to get the correct one, which is the QuickBooks Desktop: Inventory & Receipt Management app. Once done, let's go back to the steps shared by my colleague above JonpriL and follow them one more time. This should help you upload and get the receipts from the app to your desktop version.

 

You can check these articles for additional reference in QuickBooks Desktop:

 

 

Let me know if you have other questions. Take care and stay safe always.

B Cald Well
Level 2

Uploading receipts from andriod to desktop


@SarahannC wrote:

Hello there, B Cald Well. Thank you for your response.

 

We may have downloaded the wrong QuickBooks app. Let's ensure to get the correct one, which is the QuickBooks Desktop: Inventory & Receipt Management app. Once done, let's go back to the steps shared by my colleague above JonpriL and follow them one more time. This should help you upload and get the receipts from the app to your desktop version.

 

You can check these articles for additional reference in QuickBooks Desktop:

 

 

Let me know if you have other questions. Take care and stay safe always.



Again Thank you so much for your help
. I have done what you have suggested and have been absolutely sure that I chose the right app for "desktop" out of the Android play store.

Have just finished a 6 hour tech chat and it ended up they gave me a reference # and will email me when they get it figured out. I am still convinced it is a issue between my old closed online account and my new desktop version. The files are going somewhere!

I feel that I have  learned enough software programs to thoroughly vet the knowledge files and reach out to any user communities. I have to say the feed back from this community has been great!: tech support on the other hand.....

Still open to any other suggestions.

The up side is I did get a lot of data entry done while I was bouncing between techs ;o)

AlcaeusF
Moderator

Uploading receipts from andriod to desktop

Hi there, @B Cald Well.

 

I appreciate you for getting back to us about uploading receipts to QuickBooks Desktop. I would feel the same way in that situation if there's catching up to do with the data.

 

I know that you've already contacted us several times. However, the Community is a public forum. If only we can check accounts, I can help identify the cause of the issue.

 

The security of your account is my top priority. Since this issue requires further investigation, I'd advise contacting us again.

 

Our Support Team has access and tools unavailable to me.  It will also help ensure your information is kept secure and private.

 

Since you have a case number, that will streamline the process. Your case number has the previous agent's notes according to what happened to your issue. This way, you won't be repeating yourself.

 

For more information, as well as how to email receipts, I recommend the following article: Upload receipts to QuickBooks Desktop.

 

Let us know if you have any other concerns. We're here to help.

Need to get in touch?

Contact us
Sign in for the best experience
Ask questions, get answers, and join our large community of QuickBooks users.
Sign In / Sign Up