Why can't I get ahold of anyone at QBO? I've tried messaging and requesting a callback. They say they'll get back within 5 mins but it is crickets...

Hi, @lori41. 

This isn't the impression I want to leave you with. You can always ask your question here in the Community. We're always here to have your back. 

It's my priority that you're able to get your issue resolved as soon as possible. Once I've received some information about the problem, then I'll be able to determine a solution for your business. 

I'll be waiting for your response. 

Why is there no way to get ahold of anyone there, and why is no one responding to my messages?  I've requested help at least 3 times since July 1 with absolutely no response.  I need to find out why I my 941 reports say they aren't ready - I only have so much time to get these done and it is an incredible waste of my time to have to keep checking back to see if they are ready.  I am so disappointed in the lack of client care by Intuit.

I have requested a text or call back 3 times since July 1 with no response - how does one get ahold of anyone at quickbooks?  The lack of client care, which Intuit is known for, is extremely frustrating.

I am trying to file my 941 for 2nd quarter, and it says it isn't ready.  It is a huge waste of my time to have to keep checking back for this.  When will it be ready?  I have missed deadlines before which have cost me fines because these reports were not ready when I needed them.

Hey there, lori41.
 

Thanks for the additional info. I have a few questions that will help better identify what's going on here. When your 941 reports display that they aren't ready, how exactly is this being communicated to you within QuickBooks? For example, is there an error message being shown, or any details about why they're not prepared? Also, what is it telling you they're not ready for (printing, filing, etc.)? More information about your situation will help me get you back to business.
 

I've reviewed our ongoing/solved investigations and confirmed Intuit currently has no records of users encountering scenarios where their 941 reports aren't ready.
 

As my colleague mentioned, you can get in touch with us here in the Community at anytime. In regard to your original question about requesting a callback, it sounds like you were able to submit your request to Intuit successfully. Once it's submitted, you'll receive a confirmation screen with an estimated time (our public resources specify this is an estimate, I'll be sure to link them below) for when the next available expert will make contact.

Currently, there's limited staffing for QuickBooks Online support. Operational hours have been reduced to 6:00 AM PST - 6:00PM PST (Monday through Friday) and 6:00 AM PST - 3:00 PM PST on Saturdays. This might explain why your submission hasn't been worked yet. If you made it to the page displayed in the image above, please rest assured that you'll obtain what you've requested. Thanks for your patience.

Here's a couple resource articles that'll come in handy:

• Using the call-back feature
• Intuit customer support hours & types

If you have any other questions or additional information to provide me with, I'm just a post away. Have a great day!

The message I get is: This form will be available soon. Please check back later.

My confirmation numbers for the text and phone call requests were: [removed], [removed], [removed]

Hello?

Hello there, @lori41.

I appreciate sharing with us the exact error message you receive. This information can help me provide a timely solution to your concern.

Based on the details, the issue you’re experiencing is being worked on by our engineers. Rest assured, this is taken with utmost urgency.

We’ll have to add the company to the list of affected users. This is to ensure you’ll receive email updates of the investigation.

Signing up to the notification list requires the gathering of sensitive information to open an account. I don’t want your personal data displayed in the Community for security reasons.

Contacting our QBO Care Team ensures your company details are added in a secure environment. We’ve enhanced the process of asking assistance for support.

To get real-time help, choose to Ask a question or speak with our agents via the Talk to human feature. Here’s how:

1. Tap the Help icon at the top to open the QB Assistant window.
2. From there, choose to Ask a question or Talk to a human.
   
3. The instructions depend on which option you selected.
4. Make sure to provide this number to expedite the process: INV-48022.

For additional resources, check out the Forms unavailable (blocked) - Federal and State Forms article. It provides detailed information about why you’re receiving the error message. From there, you’ll find answers to frequently asked questions.

Reach out to me if you have any other concerns or questions. I’ll be right here to answer them for you. Have a good one.

Still cannot get the report...