Receit snap

Hey there, @Arnerl.

I've got the steps on how to fix your snap receipt issue in QuickBooks. That way, you can get back to your business.

To start, let's clear your app's cache to refresh the data. There are times when the stored cache can cause unusual behavior in the system. Please refer to the steps below.

For Android:

1. Select the Gear icon at the top right.
2. Choose Settings.
3. Then, click Refresh Data and tap Yes.

For iOS:

1. Click the menu button.
2. Then, choose Help & Feedback.
3. Select Refresh Data and click Refresh.

Once done, test to snap a receipt again and check if it's now working. If the same thing happens, I'd recommend uninstalling and reinstalling the app to have a clean slate. I'll show you how:

For Android

1. Open the Google Play Store app.
2. Click menu and select My apps & games.
3. Next, tap on the QuickBooks Online (QBO) mobile app.
4. Then, select Uninstall.

For iOS

1. Launch the Settings app on your iPhone or iPad.
2. Next, click General.
3. Then, tap [Device] Storage.
4. Select the QBO mobile app.
5. Click Delete app.
6. Select Delete to confirm.

To reinstall QBO mobile app for both Android and iOS, please see this article: How to download the QuickBooks Online mobile app. 

Additionally, I've added these links to serve as your reference in using the receipt snap feature in QBO:

• Upload your receipts and bills to QuickBooks Online.
• Email receipts and bills to QuickBooks Online.

After your receipts are successfully uploaded to your QBO account, the next step is to review and categorize them to ensure they are allocated to the correct accounts.

Feel free to leave a reply below for any additional details you can add. I'd be always around to assist you further. Thanks for dropping by, @Arnerl.

I sent a client an invoice on Sunday. It was paid promptly and says it was deposited into my account but it's still not showing up by my bank. Does anyone know why this is?

Good morning MichelleMF,

Welcome to the QuickBooks Community! I am happy to see you here. For situations like this, it depends on the bank. QuickBooks may process a transaction, but the funds may take another day or two to reach your bank account. I encourage you to contact your bank if you don't receive the payment within the next 24 to 48 hours.

I will be around in the Community, so just hit me up by replying below if you're not able to see that. See you soon and take care.