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kstewart
Level 3

Reports all messed up after latest update

We are having the same issue.

 

The data file is linked incorrectly so instead of showing the correct data it shows a different data field. There are also additional columns like "Act. Cost." that show up and cannot be removed.

 

This is completely unacceptable!!

RD63
Returning Member

Reports all messed up after latest update

I just completed the latest update, R13_45, on 3/3/25 for all 3 of our computers and we use Desktop Enterprise.  I had to reconfigure 2/3 of my memorized reports.  The unchecked the amount or balance due on any applicable reports.  I had to do the same on my assistant's reports but reconfiguring has not fixed hers.  It looks the way that I want it to print out on screen but when we print any of them out, the columns are shifted so that the source name is under the memo column and the purchased by is under the quantity column.  So now, she can't print reports from her computer.

RD63
Returning Member

Reports all messed up after latest update

Same.  I only just did the update this past Monday, 3/3/25, and that's when I started having problems with all of my reports that require a Cost or Open Balance column.

ArielI
QuickBooks Team

Reports all messed up after latest update

I appreciate the effort you've put into trying to resolve these issues on your own. As a QuickBooks user, I also place great importance on the integrity and accuracy of the reports displayed within the program. Let's get you in touch with our live support team who can look further in adding the specific columns required in your reports and help get everything lined up correctly.

 

To connect with them, you can follow these steps:

 

  1. Open QuickBooks Desktop.
  2. Go to Help, then select QuickBooks Desktop Help/Contact Us.
  3. Enter a question, keyword, or topic you need help with.
  4. If you can't find answers to your questions, select Contact Us to be connected to an expert for help.

 

Additionally, you can export your reports to Excel to keep a copy once everything is settled.

 

We appreciate your patience as we work to address this. Let us know if you have any further questions about printing or running your reports in QBDT. We'll be right here to help you anytime.

FishingForAnswers
Level 10

Reports all messed up after latest update

@RD63  Per the following post from @tzshaner  , R13_45 is not the latest update. So, you should start with that.

 

https://quickbooks.intuit.com/learn-support/en-us/other-questions/re-reports-all-messed-up-after-lat...

ZavateIT
New Member

Reports all messed up after latest update

The only "fix" I have found is to recreate the report, name it something slightly different (since it seems to confuse itself if you delete the old one and resave a new one with the same name).  Also, when recreating it, you have to use a completely new report, not one copied from another memorized report since that seems to just carry the issue forward.

kstewart
Level 3

Reports all messed up after latest update

Whoever programmed the new report changes in quickbooks also removed the ability to sort purchasing reports by source. It only sorts by purchase order and refuses to sort by source. In addition, they removed the ability to filter the report by source so the only way to create a useable report is to export it to excel and then modify it.

 

At this point it has become less expensive to change over to a completely different system than continue to use quickbooks and we are now looking at other options so we can discontinue using quickbooks entirely for our company.

VBSP
Level 2

Reports all messed up after latest update

There are several Intuit customers who are looking for another program also.  If you find one, I hope you would be able to let others know.  Intuit has not been as efficient as they use to be.  They are also getting greedy with their pricing.  I will continue using my QuickBooks for another year unless I hear of a better and more cost friendly program.

Carney12345
New Member

Reports all messed up after latest update

Same problem, fix did not fix.  QBS Enterprise Solutions 24.0 (desktop)

lynn63
Level 3

Reports all messed up after latest update

The reports are still messed up. when I try to edit my reports to show debit, credit and balance, different columns come up than the ones I select. On one in particular, when I check "credit" on the display list, and nothing shows up. I check "balance" and credit shows up. I can't seem to get a "balance" column at all. 

 

It sounds like what other users are saying is that I have to recreate the reports from scratch and re-memorize them with a different name and delete the old messed up memorized report, which is incredibly time consuming.  The entire update should have been rolled back as soon as it was discovered. All the fixes have done is to mess up reports again that I had fixed over the weekend, and now I can't even fix them because I can't get certain fields to appear. This is so stupid and I'm extremely frustrated with Intuit!

kstewart
Level 3

Reports all messed up after latest update

whats even worse is that even if you do create the reports from scratch, theres no assurance that they will sort the same way. All my purchaisng reports used to sort by source and now that doesnt work at all, they only sort by purchase order and even if I wanted to filter out the report to show only the source I am looking for, the report doesnt even give me the option to filter by source.

 

These idiots have render thousands of hours of custom report creation over years of time and effort completely useless and made it so that I cant even create them over from scratch.

 

Its as if these programmers were teenagers who never used accounting software and have no idea whats its used for. Then I get responses from these customer service people telling me to call in and spend hours explaining to someone over the phone who doesnt even know how to use the software why it doesnt work anymore.

 

And then I get an email from INTUIT telling me to purchase the UPGRADE.

 

michaelhsu
Level 1

Reports all messed up after latest update

Need additional assistance ......We went through the recommended process to correct the reporting issue. Nothing has changed with our 300+ memorized reports, it is still incorrect. From our original reports there are 2 columns missing (Amount & Balance) and there are 2 columns that have been added that we cannot remove as they are not a selection on the list, see image.  

 

Please advise.

kstewart
Level 3

Reports all messed up after latest update

Yep, its that Act. Cost field that isn't in a selection to remove.

 

 

I would bet the same programmer added this field as added the "Received Status" field in the PO screen that you cant remove also!!!

Jessavell_A
QuickBooks Team

Reports all messed up after latest update

I commend your efforts in trying to fix the issue with the memorized reports, Michael.  Let's connect you with our live support team for specialized assistance in fixing the columns in your reports and ensuring everything is properly aligned.

 

 Our Live Support Team has the necessary resources to address and guide you through the solution for your report column concerns in a secure environment. Here’s how you can reach them:

 

  1. Open your QuickBooks Desktop.
  2. Click on Get Help, then choose QuickBooks Help/ Contact Us.
  3. Describe the issue or concern for which you need assistance.
  4. Select Contact Us to be connected with an expert. Please note, that you will need to search for an article before the option to call us becomes available.

 

Also, you can export any report in QuickBooks to Excel. It can be exported as an Excel workbook, CSV spreadsheet, or PDF for further analysis.

 

I'm here whenever you need assistance with QuickBooks or have additional questions about your memorized reports. Don't hesitate to reach out and make the most of your financial tools.

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