I have a Sales Order and when I check the Transaction History is lists 4 Invoices which is correct but the quantities on the 1st invoice are not being counted so the Backordered quantity is incorrect.
When I open the 2nd invoice in the Transaction History list the "PREV INV" column shows 0. If I go to the 3rd invoice in the list and look at the "PREV INV" column it only shows the total from the 2nd invoice.
So the sales order corectly lists the invoices and keeps track of the totals for invoices 2, 3, and 4 but it refuses to count the totals in the 1st invoice.
How can I correct this problem? I have verified and rebuilt data and that didn't help.
I'll make sure that you can get back to work, GeorgeIoak.
Since the program crashes when you access the Help menu in QuickBooks Desktop, please go to our contact web page (intuit.me/QBDT) to message us and we can assist you there.
Once you're in, you'll have to enter your contact information and company name. Then, select the appropriate topic or subject from the What best describes your issue? drop-down menu and enter a brief description of your concern in the How can we help? section.
I also encourage checking our support hours first to ensure that we address your concerns on time.
Additionally, here are some articles that you can read to help manage your invoices in QuickBooks Desktop: