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Level 2

Sales Order Total Doesn't Match Invoices

I have a Sales Order and when I check the Transaction History is lists 4 Invoices which is correct but the quantities on the 1st invoice are not being counted so the Backordered quantity is incorrect.


When I open the 2nd invoice in the Transaction History list the "PREV INV" column shows 0. If I go to the 3rd invoice in the list and look at the "PREV INV" column it only shows the total from the 2nd invoice.


So the sales order corectly lists the invoices and keeps track of the totals for invoices 2, 3, and 4 but it refuses to count the totals in the 1st invoice.


How can I correct this problem? I have verified and rebuilt data and that didn't help.

QuickBooks Team
QuickBooks Team

Sales Order Total Doesn't Match Invoices

Thanks for providing us in-depth details of your concern. Let's perform some troubleshooting steps to get this sorted out, GeorgeIoak.


I appreciate you for rebuilding the company file to get this issue sorted out. We perform this step to verify any damaged data and fix any issues in the company file. 


Aside from this one, we can use the QuickBooks File Doctor to fix your company file. It's possible there's a damaged component in your software causing the sales order's total doesn't match your invoice. 


For more details about resolving data damage, check out the Fix data damage on your QuickBooks Desktop company file article.


If the same thing happens, I'd suggest contacting our Technical Support Team. They'll pull up your account in a secure environment and investigate what's causing this issue.


Here's how to reach them:


  1. Click the Help icon on the top menu. 
  2. Choose QuickBooks Desktop Help
  3. Tap Contact us.
  4. Select Search for something else and enter your concern in the Tell us more about your question: field. 
  5. Tap Search
  6. Choose Start a Message or Get Phone Number to connect with our support. 


Visit our QuickBooks Helpful Articles page for more insights about managing your business in QuickBooks Desktop.


I'll be right here to continue helping if you have any other concerns or questions about QuickBooks. Assistance is just a post away. Take care always. 

Level 2

Sales Order Total Doesn't Match Invoices

Based on the few other posts there appears to be an issue with the latest update as QB has crashed several times on me today and I cannot access the help menu without QB crashing.


I'll have to try and submit a support request in a different manner as my Sales Order issue is different and none of the data repair utilities have made a difference in the quantities.

QuickBooks Team

Sales Order Total Doesn't Match Invoices

I'll make sure that you can get back to work, GeorgeIoak.


Since the program crashes when you access the Help menu in QuickBooks Desktop, please go to our contact web page ( to message us and we can assist you there.


Once you're in, you'll have to enter your contact information and company name. Then, select the appropriate topic or subject from the What best describes your issue? drop-down menu and enter a brief description of your concern in the How can we help? section.


I also encourage checking our support hours first to ensure that we address your concerns on time.


Additionally, here are some articles that you can read to help manage your invoices in QuickBooks Desktop:


If I can be of any additional assistance, please don't hesitate to insert a comment below. Stay safe.

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