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Brian1069
Level 1

Script errors when signing on to Accountant 2013

Client of mine is getting script errors when signing on to QuickBooks Accountant 2013. Both employees that use Quickbox are experiencing the same thing. Three different script errors when signing in and one while signing out. All of them are occurring on Line 0, Char 0, Code 0, and reference a web URL.

I have made the sites trusted in IE; no change. Anyone have ideas?

2 Comments 2
CharleneMaeF
QuickBooks Team

Script errors when signing on to Accountant 2013

Resolving these script errors is my specialty, Brian1069. I'm determined to fix this.

 

To start, let's download and install our QuickBooks Tool Hub. This is where you can get any tool to help you fix any QuickBooks Desktop-related issues.

 

Here's how:

 

  1. Close QuickBooks.
  2. Download the QuickBooks Tool Hub. Save the file somewhere you can easily find it.
  3. Open the file you downloaded (QuickBooksToolHub.exe). Then, follow the on-screen steps to install and agree to the terms and conditions.
  4. When the install finishes, double-click the icon on your Windows desktop to open the tool hub.
  5. Select the Company File Issues tab. This will open the Quick Fix my file and the QuickBooks File Doctor tool.
  6. Choose the QuickBooks File Doctor tool. Follow the steps that'll guide you through the rest.

 

After running the tool, restart your computer and open your QuickBooks again. For more information about the tool, please check out this guide: Fix Common Problems and Errors with the QuickBooks Desktop Tool Hub.

 

I'd also suggest making sure your employees' computers meet the system requirements. Also, using a supported version of QuickBooks provides better experiences too.

 

Additionally, I've included our What's new in QuickBooks Desktop Accountant. This helps you learn more about our latest tools that automate everyday tasks and other improved features that are best for your business.

 

Please come back and keep us posted on getting these script errors resolved. The Community is always here to help.

Fiat Lux - ASIA
Level 15

Script errors when signing on to Accountant 2013

@Brian1069 

Which Windows OS do you have?

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