Question

Statements Not Attaching to Generated Emails

Forum|Forum|3 years ago
November 1, 2022
11 replies
42 views

Just upgraded to Mac Ventura 13.0. Generated statements from QB for Mac 2020 to be emailed from my Apple Mail as I do every month. In my Mail Drafts, the emails show a paper clip indicating there's an attachment, but when I click on it, there is no attachment, just the email. The message size, usually 73kb for statements is 5kb. Anyone else having this problem? And does anyone have a fix, besides generating the statements and emails manually?

C

ChristineJoieR

QuickBooks Team

I appreciate you for posting your concern here in the Community, @MBSinLA.

I see you've already been through a lot. I appreciate you bringing our attention to your concern about sending statements through emails in QuickBooks Desktop.

I'll share with you a few possible reasons why this is happening:

The email preference is being set incorrectly.
A damaged QuickBooks installation.
Domain admin was blocked.
Account security settings from your email provider.

Before rebuilding your company file, use QuickBooks for Mac's verify tool to scan for errors or data damage.

Here's how:

Select File, then hit Utilities.
Choose Verify Data and OK to close all windows.

Next, repair any errors or data damage found in your company file.

Click the File menu, hover over Utilities, and choose Verify Data.
If you receive an error message, you can search our support site for instructions on how to fix it.
Then, you'll need to run the rebuild tool by going to file, cruising over Utilities, and selecting Rebuild Data.
Save a back up of your file and press OK.
After the rebuild is complete, push OK.

If the issue continues, we assure you that our team is working to ensure compatibility between all versions of QuickBooks while Mac Ventura is installed. We are working hard to release the updates as soon as possible.

Additionally, if you want to reset your user ID or password, we can follow the steps outlined in this article: Reset password in QuickBooks Desktop for Mac.

Keep me in the loop after you try out these steps. It's my priority to ensure you can save all of your attachments. Have a great day.

M

MBSinLAAuthor

My Quickbooks2020 is for a Mac, not a PC.

This location: C:\Users\Public\Public Documents\Intuit\QuickBooks\Company Files

does not exist on my hard drive.

M

MadelynC

Moderator

I'd love to direct you to the best help available so this gets taken care of, @MBSinLA.

Since the usual location for QuickBooks Desktop company files doesn’t exist on your hard drive, it would be best for you to contact our support for assistance. They can help you further and ensure this concern gets resolved.

Here's how:

Open QuickBooks.
Go to Help, then select QuickBooks Help.
Select Contact Us.
Give a brief description of your issue, then click Continue.
Sign in to your Intuit account.
Enter your code and select Continue.
Select to Chat with us or Have us call you.

I have here some resources you can read to help manage your company files efficiently:

If you have any other concerns or questions besides your company file’s location, please don’t hesitate to add a comment below. I’ll be here. Take care always!

I

IntuitBrooks

Level 5

Wait for the update to QB Mac 2020 that adds support for Ventura. We are working on releasing that. I don't know if this particular issue is addressed in the update but that's the first thing to try.