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Level 1

System Theme settings pop up on RDS

Hi, You have helped me  in the past (here) so I really appreciate any guidance with this issue I´m getting reports from my users.

 

Quick recap: I migrated an on-premises QB Enterprise accountant 2020 to a Windows RDS 2019 server. I have QB enabled as Remote App, for the users who were previously using QB from their laptops are now centralized on an RDS server.

Today I got a report from an user that she got this pop up:

 

System them has changed.png

She clicks on OK, the remote session is terminated and if she relaunch Quickbooks as a remote app, she's prompted again with the same pop up.

 

I had to kill her Windows RDS session manually to get rid of this pop up, and she's back available to work normally.

 

Is there any QB setting I can disable to avoid this from reoccurring?

 

Thanks,

5 Comments
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QuickBooks Team

System Theme settings pop up on RDS

Hi @FCQ,

 

You can turn off the pop-up messages for products and services from the settings. Let me walk you through how.

 

  1. Go to Edit, then Preferences.
  2. Choose General. Then, the My Preferences tab.
  3. Mark the box next to Turn off pop-up messages for products and services.
  4. Click OK. You'll need to do these steps on your main server.

Once done, restart your computer to refresh your file. You can also visit our QuickBooks page for more references.

 

Stay in touch if you have other questions or concerns. The Community is always here to help. Thanks for taking the time to post and have a wonderful day ahead.

Highlighted
Level 1

System Theme settings pop up on RDS

HI ShiellaGraceA,

 

I followed your steps but this is still ocurring:

 

Quickbooks Theme popup.png

 

Any thoughts on what might be causing this?

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Moderator

System Theme settings pop up on RDS

Thanks for getting back in the thread, @FCQ.

 

Let's attempt another troubleshooting to get past this warning prompt in QuickBooks. 

 

I've come across other users who tried using the compatibility administrator utility in Windows. This provides an easy fix to a program that isn't running correctly under Windows. 

 

The outlined instructions to disable visual themes were mentioned on the last thread of this forum. Before performing the troubleshooting steps, I'd recommend consulting an IT expert for assistance.

 

If the issue persists, please send a message to our Desktop Support so they can investigate this further.

 

Know that I'm always here to help if you have other questions. Your success is my priority. Have a nice weekend.

Highlighted
Level 1

System Theme settings pop up on RDS

Hi @IntuitLily Thanks for your response, base on the open thread regarding this matter  you referenced and the MSDN post related to forcing the application compatibility options I made the following Registry entry change using this tool:

 

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\AppCompatFlags\Layers]
"C:\\Program Files (x86)\\Intuit\\QuickBooks Enterprise Solutions 20.0\\QBW32EnterpriseAccountant.exe"="~ WIN8RTM DISABLETHEMES DISABLEDWM"

Below is the resulting Look and feel (company name removed by me.)

 QB-notheme-comp.jpg

As you can see there is a gap between the menu bar an the window title, I'll monitor my users feedback next week and I'll provide you my comments, if they are happy and don're report that System Theme pop up again then I'll happy as well.

 

Thanks for your assistance, I'll keep you posted.

Highlighted
Level 1

System Theme settings pop up on RDS

Hi, I wanted to share that after doing that Registry change for QuickBooks compatibility mode my users started to get a lot of random issues (I submitted the bug reports to Intuit from the app),

unrecoverable error.png

 

I had to remove and reinstall quickbooks on the RDS server to have it back operational.

 

In order to provide my end users with a workaround for this issue (System theme has changed pop up) I've followed the steps described below to add a Remote App that allows them to sign off their RDS session and terminate all the Quickbooks remaining processes.

 

https://social.technet.microsoft.com/Forums/ie/en-US/e8cd3792-1de7-4ec3-9bbb-d1063b04aef4/log-off-fr...

 

It would be nice to have a proper fix to that pop up, however this workaround should work fine for any user who might find this same problem.

 

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