Text added to emails from quickbooks are not being sent

The Community has your back, asolano1.

Before proceeding, may I know the email provider your client is using? This way, I'll be able to provide an accurate solution to resolve the missing text added in the email.

If your client is using Outlook, they'll have to make sure to use the latest version or any Microsoft updates installed before sending the email.

I'd also suggest updating QuickBooks Desktop to its latest release to fix the problem. Doing this can help resolve some minor data problems in the company file. 

1. Go to the Help menu and select Update QuickBooks Desktop.
2. Click the Update Now tab and select Get Updates to start the download.
3. When the download finishes, restart QuickBooks.
4. When prompted, accept the option to install the new release.

Once done, send the edited email again.

In case your client is using a different email provider, I'd recommend running the Verify and Rebuild Data utility in the system. The tool scan data issues within the company file and self-resolves them.

To verify data:

1. Open the company file.
2. Click the File tab at the top menu.
3. Select Utilities.
4. Choose Verify Data.

For rebuild data:

1. Open the company file.
2. Click the File tab at the top menu.
3. Select Utilities.
4. Choose Rebuild Data.

Additionally, your client can run several reports in QuickBooks to tell where their company stands. These offer critical information about the business and finances.

Keep me posted if you have other questions about sending emails through QuickBooks. I'm always here to help.

The client is using Outlook. I'll check to see if office needs to be updated before going onto the next steps.

Hello Charlene

So I got back to the client. We did an update of office.  Then we did a update of Quick Books.

However when we try to send an email we still have the same issue. Any text added to the body of the email does not send.

Before trying the verify or rebuild data. What do those options do?

Hello Charlene,

I spoke with the client today and we tried the following. Updated office with latest updates. Updated quickbook with latest updates.

However when we tried to send email we had the same issue. Additional text added to the body of the email is discarded on send and does not make it.

I do have a question. What does the rebuild data or verify data do? Will it erase any of the data that the company has curently?

I appreciate you for getting back to us, asolano1.

The verify and rebuild step, it does not delete any data. This troubleshooting helps identify and resolves most commonly known data issues within a company file.

If the same issue persists even after doing verify and rebuild, I'd recommend reaching out to our Phone Support team so this will be investigated further. 

Let me know if there's anything that I can help. Keep safe!

Verify found some errors.

Did a rebuild. However rebuild did not fix the issue.

Allow me to step in and share some information regarding adding text to your emails in QuickBooks Desktop, asolano1.

Since you're using Outlook as your email provider, QuickBooks will no longer have access to their software. This is the reason why modified text emails are not being sent through QuickBooks.

As a way around, I'd suggest utilizing the Web Mail option in sending the emails that require a manual edit before sending for the meantime.

Here's an article on how to use the Web Mail feature in QuickBooks. Also, I'm adding a write-up on how to fix Outlook common issues:

Connect your email to QuickBooks Desktop.

Outlook is missing in QuickBooks Desktop Send Forms preferences.

I want to make sure I've got you covered, so please let me know if you need additional assistance. Have a good one.

Update

I switched the email to send directly from 365 instead of Outlook. However the user did not like this . So I switched back to Outlook. When the user sent a test email. Everything that she put into the email body sent successfully. 

It seems as if there is some sort of bug there that quickbooks needs to look at.