Welcome to the Community, @cherylm8888. I’ll help you with your concern about two-steps verification in QuickBooks Online (QBO).
Intuit is always concerned about the security of your information. Verification codes are one way to achieve this. You can go to our security webpage here: Intuit Security Center.
Moreover, you can check out this article for a detailed step-by-step guide on how you can turn off your two-step verification in QuickBooks Online: Verify your QuickBooks Online account with multi-factor authentication or two-step verification.
You've already disabled this feature on your end, as you said before. I also recommend that you go through certain browser troubleshooting steps, as this issue could be browser-related. While using the application, the cached cache may trigger unexpected behavior. We can do some basic troubleshooting procedures to assist you in resolving this issue.
Here are the keyboard shortcuts to open a private browser:
- Google Chrome: press Ctrl + Shift + N
- Mozilla Firefox: press Ctrl + Shift + P
- Microsoft Edge: press Ctrl + Shift + P
- Safari: press Command + Shift +N
If it works, kindly proceed with clearing your cache. This helps improve the performance of the application.
If the issue persists, you can refer to this article for other supported browsers while using QBO.
For future reference, you may find this resource helpful: Add, delete, or change user access.
If you require any additional assistance with your QuickBooks settings, please let me know. The community is always there for you. Have a wonderful day!