Unable to resubscribe, have tried several times, I get error code 81731

I can help you get rid of this error, @sonia-wood.

You'd be prompted with this error when your QuickBooks account information is incomplete. Let's make sure that the information especially the billing address entered in QuickBooks matches with the one used in your credit card.

Here's how to verify that.

1. Go to the Gear icon.
2. Choose Account and Settings.
3. Click the Address section on the Company tab to edit it.
4. Add or edit the Company address details
   • You'll note that the section even has the following message: "Address where your company is based. This address is used to calculate applicable taxes for your QBO subscriptions and is your default company address."
5. Click Save. 

   

Once completed, kindly log out from your QuickBooks account and log in again. By doing this, we can make sure that the changes you've sync in your account. You can refer to this article for more detailed information about unsubscribing to your account: How to resubscribe or reactivate QuickBooks Online.

If the error persists, we can isolate this by accessing your QuickBooks Online account using a private or incognito window. This way, we can see if this a web browser related issue. You can use any of these keyboard shortcuts:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Safari: Command + Option + P

If you're abe to successfully unsubscribe to your QuickBooks Online account, you'd want to clear your regular browser's cache. Also, you can use other web browsers. Lastly, you can try running the browser health checkup tool to see if your current browser is compatible with QuickBooks Online.

Let me know if you have other questions about resolving errors in updating your account information. I’m always here to assist. Have a wonderful day!

Hey hi, Iam facing the same issue from last 1 month. Can anyone please help me with this ?

Thank you for responding in this thread, 193514806450004.

Let me help and get you to the right person who can address you billing issue.

You may try the steps given by colleague IamjuViel above, then sign out and sign back in to your account to make sure all information will sync properly. 

If that doesn't work, I recommend reaching our Support Team to investigate further and help you fix this error. 

Like this:

1. Go to Help (?).
2. When prompted, select the Search tab.
3. Click on Contact Us.
4. Enter a brief description of your concern, then choose a way to connect:

• Start a chat with a support expert.
• Get a callback from the next available expert.

Check out this link for more details and support hours.

Tag my name in the comment and let me know how it goes. I'll be around if you need me. Have a great day!

Was this ever resolved?
I'm having the same issue and can't pay my staff.

I have my own thread going at: https://quickbooks.intuit.com/learn-support/en-us/employees-and-payroll/payroll-says-action-required...

Thanks.

It's been a while. I appreciate you joining the thread today, Teddy. I want to ensure you can re-subscribe to your account to pay your staff immediately.

I want you to know that my colleague Tori Brummit has added a reply to the thread you've created. You can open this link to view here answer: https://quickbooks.intuit.com/learn-support/en-us/employees-and-payroll/payroll-says-action-required...

If you have other QuickBooks or payroll concerns, let me know by leaving a comment below. We're open 24/7 to help. Have a great day ahead!

same question here, i asked your customer service, but nobody can solve my problem

@hersicg-gmail-co 

QB Online or QB Desktop?

I can see that it's a duplicate post, hersicg.

My colleague, IrizA, has responded to your original post regarding the QuickBooks Online error code 81731.

You can respond to his inquiries using this link so we can help you further:

https://quickbooks.intuit.com/learn-support/global/manage-suppliers-and-expenses/re-i-cant-resubscri...

If you have further questions about getting error code 81731 in QuickBooks Online, please ask me. I would be here to assist you at any time.