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Andy2639
Level 1

updating enterprise company file

I have restored a QuickBooks Enterprise 2019 company back up to a 2020 program. I do not have the admin password. When i attempt to open the file I am required to do a file update which requires the admin password. Is there any way I can bypass that update and open the file. I do not have access to the 2019 QBE program.

Thanks,

 

andy2639

2 Comments 2
Nick_M
QuickBooks Team

updating enterprise company file

Hi Andy2639.

 

Thanks for dropping by this afternoon. Unfortunately, there's no way to bypass the admin password. It's required for security and safety. What you'll need to do is reset the password. To do so you can follow this article. I noticed that you said you don't have access to your 2019 version any longer which is needed. So I recommend reaching out to our support team at your earliest convenience. They will be able to help you reset your password so you can be up and running in your new 2020 software. To reach them follow these steps:

  1. Open QuickBooks.
  2. Go to Help, then select QuickBooks Desktop Help.
  3. Select Contact Us.


     
  4. Give a brief description of your issue, then select Continue.


     
  5. We’ll provide you a few support options. Select which one is best for you.

Check our support hours and contact us.

 

If you have any other questions or concerns, feel free to post here any time, thank you and have a nice evening. 

Fiat Lux - ASIA
Level 15

updating enterprise company file

@Andy2639 

You may have 3 options:

1. Run the password reset tool

2. Contact Intuit Data Service

3. Purchase a 3rd party password reset service.

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