When I try to open FAM I get "Revoked Certificate" Warning!!!

Hi there, MoH. 

Thanks for visiting the Community. The revocation certificate warning occurs when the application is unable to connect to our security certificate's revocation server. 

At the moment, there's an investigation going on about this error and our engineers are already working on it to find a fix. There's a forum post on our Developer site that has some steps provided in this link: Fix QuickBooks Revoked Certificate Error.

If the issue persists after trying the steps, I'd suggest contacting our Customer Support Team so they can add you to a list of affected users. You'll then receive email updates on this matter through email. 

Here's how:

1. Go to the Help menu.
2. Click QuickBooks Desktop Help.
3. Select Contact Us.
4. Enter your question, then click Continue.
5. Scroll down and select Get a Callback or Start a Message.

We appreciate your patience while we work on this matter. We'll be right here if you have any other concerns. Take care. 

Hi katherinejoyceO

Can you hep please, as I didn't get that issue solved till now??

Thanks

Hello there, @MoH.

Let me step in and assist you in resolving your issue.

This issue happens if your QuickBooks Web Connector or your third-party digital certificate expired. So, you can update your web connector or get the latest digital signature to fix this issue.

I recommend contacting your IT guy and ask for assistance in updating your QuickBooks Web Connector. Here's how:

Step 1: Check if your QuickBooks Web Connector is up to date

1.  Go to your Windows Start menu.
2. Search web connector, then select Open.
3. Check the version number at the top bar of the Web Connector window. It should be 2.3.0.36.
4. If it's outdated, you can update your web connector version.

Once done, you can check your digital certificate if it's expired or not.

Step 2: Check if the third-party digital signature is valid.

1. Right-click the application icon.
2. Choose Open File Location.
3. Hit right-click to the application extension. For example, ApplicationName.exe.
4. Select the Properties option.
5. Click the Digital Signature tab.
6. Highlight the Name of Signer in the Signature List.
7. Choose Details.
8. Go to View Certificate in the General tab.
9. Check the Valid from dates. If the digital signature date expired, ask your IT to get the updated certification for your third-party application.
10. Hit the OK button to close the window.

I've also added an article for more detailed information about FAM: Manage fixed assets using Fixed Asset Manager (FAM)

If you have additional questions, feel free to leave a message in the comment section. I'm always around here in the Community to help. Take care, and have a good day.

Hello @Rejeil_O 

Ok I downloaded the QuickBooks Web Connector 2.3.0.36 but when installation it saying that " You mast have QuickBooks 2015 or greater to install QuickBooks Webconnector. So I couldn't update it. as the version I have is 11.0

Can you advise please ..

Thanks,

Mohamed

Thanks for coming back. I appreciate you for performing the troubleshooting steps provided by my colleague, MoH.

One of the troubleshooting steps to fix the error message “QuickBooks - Application with Revoked Certificate”, is to have an updated Web Connector 2.3.0.36 version. The updated Web Connector only supports QuickBooks Desktop 2015 until to the newest version. In this case, you'll want to upgrade and install QuickBooks latest version to resolve this one.

If upgrading the file is not the best option on your end, I'd suggest contacting our Technical Support Team. They'll pull up your account in a secure environment and check on what they can do. Here's how to reach them: 

1. Click the Help icon on the top menu. 
2. Choose QuickBooks Desktop Help. 
3. Tap Contact us.
4. Select Search for something else and enter your concern in the Tell us more about your question: field. 
5. Tap Search. 
6. Choose Start a Message or Get Phone Number to connect with our support. 

I've got articles here about managing your Fixed Asset Manager:

• Set up Fixed Asset Manager (FAM)
• Use Fixed Asset Manager in QuickBooks Desktop
• Resolve errors or unexpected results in Fixed Asset Manager (FAM)

The Community will always have you back if you need a hand with running your business in QuickBooks. Wishing you and your business continued success. 

Hello @RCV 

Thanks for your above response.

Do you mean that I have to buy the latest version of QuickBooks ??

Regards,

Mohamed

Hi there, @MoH.

Yes, you're going to pay for the latest QuickBooks Desktop version.  I'd be glad to show you the steps on how to upgrade:

1. Navigate to the Help menu, select Upgrade QuickBooks.
2. Select Upgrade Now.
3. Choose the version you want to upgrade to, then select Upgrade Now.
4. You can also keep your current version, click Keep old version on my computer, then select Let’s go.

I've added this article to know how to upgrade your QBDT to the latest version: Upgrade your company files after switching to a new version of QuickBooks Desktop.

You can also check out this page of self-help articles that can help you on your future tasks, such as how to allow third-party to access your company file and tracking your business cash flow: Topics for QuickBooks Enterprise Suite.

Please don't hesitate to let me know in the comment section below if you have any questions or concerns. I'd be happy to help again. Take care.

Hi @RCV 

Thanks for the above reply and help.

But why shall I pay again for another version of QB, JUST becasue I am facing a technical issue since March-2020 and can't get a soluation for it.

Even I buy the last version, and in case I face another issue I think I will be obliged to pay again for the latest !!

Yesterday, already I sent an inquiry to the QuickBooks Desktop Care team but didn't get a response yet.

Regards

Hello MoH, I appreciate your quick reply.

Let me provide further clarification about using the latest version of QuickBooks.
 

Upgrading the program helps us to always have the latest features and fixes. As long as you're using the supported version, you can resolve issues even if it isn't the new one. 

That being said, it's not required to pay for another version to resolve issues, we can wait until our engineers will be able to fix the open investigation for the QuickBooks Application with Revoked Certificate. This way, we'll be able to use the FAM again.

I see that you've been sending an inquiry to our support team. However, I would still suggest getting in touch with them by following these steps. Here's how:

1. Go to the Help menu once you open QuickBooks.
2. Click QuickBooks Desktop Help or press F1 on your keyboard.
3. Select Contact us button. 
4. Enter a short description of your concern in the Tell us more about your question box.
5. Hit Search. Select Start a message.
6. 
   
   

Once it's fixed, you can use these article as your guide and reference on how FAM works in QuickBooks Desktop:

• Use Fixed Asset Manager in QuickBooks Desktop.
• How to manage Fixed Asset Manager within your company file.

We appreciate your patience while our software team is working on it. Know that we're all right here anytime you need a helping hand with QuickBooks. Take care.

Hello @SarahannC 

Many thanks for your kind above reply....

Hope I can get an update at the soonest. as I have posted this issue on Mar- 17 where this issue has affected my work.

Really, I am using QuickBooks since many years ago, and don't like to change to another software.

Thanks for your understanding and cooperation.

Regards

Hi Dears,

Please update us ASAP

as we are still suffering because this issue !!

Regards

Hi there, MoH.

This isn't the kind of impression that I'd like you to have. We know how much time it can take when something isn’t fixing.

The issue for the QuickBooks Application with Revoked Certificate is still ongoing and our engineers are quietly conducting further investigation. At this moment, we aren't able to give a specific timeframe when the issue will be resolved. Rest assured, if you already contacted our QuickBooks Desktop Support Team and added you to a list of affected users, you should be notified through email once a fix is available. 

Please refer to this article to see different errors and unexpected results while using QuickBooks Desktop's Fixed Asset Manager and steps to resolve it: Resolve errors or unexpected results in Fixed Asset Manager (FAM).

Please don't hesitate to post any questions you may have regarding QuickBooks. I'll be around to help you out. Take good care!

Hi@ChristieAnn  

Please be informed that I reported about this issue before 6 months!!

and till now still awaiting to get it solved.

As a client for Intuit Inc and having one of its products. should I wait more than 6 months to be able to use that product for the purpose I purchased it for !!!

Regards

Gentle Reminder !

Gentle Reminder 2 !

@SarahannC, @RCV , @MarsStephanieL , @ChristieAnn  

Hi There,

I am still awaiting for your response regarding the issue that I am facing with QB.

Regards,

Mohamed

@SarahannC, @RCV , @MarsStephanieL , @ChristieAnn  

REMINDER  3 !!!!

Dear,

Please update me regarding this issue....

Thanks

We want this fixed as much as you do, MoH.

We will send you a notification via email once an update of this issue is available.

Also, you can visit this website to check for the status of the investigation: http://status.quickbooks.intuit.com/.

Your patience and understanding are much appreciated as we're working for a permanent fix.