When invoice has been paid the due date changes to 1/1/01 in quickbooks for mac 2021

You have me to help you get this sorted out, Ati70365.

The system may haven't recognized the selected payment terms. Let's open the invoice and toggle the payment term. This helps update the correct due date.

1. From the Customers menu, select Customer Center.
2. Select the customer's name and open the invoice.
3. Choose a different payment term from the Terms drop-down list.
4. Click Save and Close.
5. Open the invoice again, and select the correct term.
6. Click Save and Close button.

Once done, you can run the A/R Aging report to ensure that the updated information has sync.

If you want to add or remove some data on the report, you can modify it. Here's an article as your guide: Customize reports.

That should get you on your way! I'm here if you need extra help in customizing the report. Have a good one!

No, they did not work.  I see this date when I am in the customer center on the customers account under View: Balance Details.

Thank you.

I understand this wasn't an easy process for you, @Ati70365.

I'll help you with your concern about your invoice payment terms.

You'll have to set up the payment terms for your invoices to avoid getting them changed when you mark an invoice as paid. Before that, make sure you turn on this feature from the invoice template settings. Here's how:

1. Click on the Lists menu. Then, select Templates.
2. Double-click the invoice template.
3. Hit Additional Customization. 
4. Check the box for Screen under Terms. Then, hit OK.
5. Click on OK once more.

Once done, you can now add the payment terms:

1. Click on the Lists menu. 
2. Choose Customer & Supplier Profile. Then, click on Terms.
3. Click the + icon from the Terms drop-down.
4. Type in a name for the payment term. Then select either Standard or Date Driven. ( See: Set up payment terms for more information about the two options)
5. Click on OK to close or Next to create another term.

I'm also adding an article that will help you enter invoice payments from customers in QuickBooks: Record an invoice payment.

I'll be around if you need further help with any QuickBooks concerns. Take care always!

Thank you. My terms are setup and I did try changing them.

The issue happens when I'm in "Balance Details" in customer view.

This did not always happen, it is a new issue probably after an update of some sort.

Julie

I can help you fix the error you've encountered with your invoices, @Ati70365.

It's possible that there are some minor data issues with your company file that's why your invoice's due date changes to 1/1/01. Try running the Rebuild and Verify Utility tool to fix possible data damage on your company file.

Please follow the steps below:

1. Open your company file again.
2. Go to the File menu, then select Utilities and choose Rebuild Data.
3. Click OK in the QuickBooks Information window.
4. Wait until the repair is done. Then, click OK.
5. Then, go back to the File menu and select Utilities and choose Verify Data.
6. Click OK if QuickBooks doesn't find any problems. Or Rebuild Now if it finds issues with your company file.

If you still get the same issue, let's try running the QuickBooks File Doctor to fix common issues. 

1. Open your QuickBooks Tool Hub.
2. Select Company File Issues.
3. Click Quick Fix my File.
4. Choose OK when it completes and launch your QuickBooks.

I'm adding this article for more troubleshooting steps: Fix data damage on your QuickBooks Desktop company file.

If you put your invoice payments in the Undeposited Funds account, then refer to the following article on how to record or put it in your bank register: Record and make bank deposits in QuickBooks Desktop. 

I’m always here if you need more help in resolving the error you have with your invoices and or anything else, by leaving a Reply below. Take care and have a great rest of the day!

I have this same issue. I have tried to rebuild the file and that does not fix the issue. Your suggestion to use the Tool Hub doesn't seem to apply here since I do not see that option for Mac. 

Same issue here, was this ever solved?

Hi there, Steve.

Thanks for joining this conversation. Allow me to chime in and help ensure this is taken care of for you.

If you already tried the steps shared by my colleagues above and the issue persists, I highly suggest contacting our Support team. They have tools such as screen-sharing (remote access) that can pull up your account and check why the invoice date changes after receiving payment.

Here's how to reach them:

1. Open QuickBooks.
2. Go to Help, then select QuickBooks Help.
3. Click Contact Us.
4. Give a brief description of your issue, then Continue.
5. Sign in to your Intuit account, then tick Continue and Continue with my account.
6. We'll email you a single use code. Enter your code and select Continue.
7. Hit chat with us or Have us call you.

To check for our Support hours, please refer to this article: Contact QuickBooks Desktop support.

For more information about managing invoice payment in QBDT, consider checking out this article: Record an invoice payment.

You can run a custom report to keep track of you invoices in QBDT. You can visit this article for future reference: Customize customer, job, and sales reports in QuickBooks Desktop.

Please post again or leave a comment in this thread if you have more questions about this or anything else. I'm always here to assist. Keep safe.