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Level 4

Why use Customer sub-account?


Can someone explain why I should use customer parent/sub-accounts and in particular when I should chose 'bill with parent' or not. 


Don't tell me how to set them up. I know how to do that.

QuickBooks Team
QuickBooks Team

Why use Customer sub-account?

Thanks for checking in with us, howardjennings.


If you are referring to setting up a sub-customer of main customers (also known as parent accounts), we use it to track individuals who are part of a group or specific accounts for a larger organization. First, create a regular customer account for the group or organization. Then add each member or account as a sub-customer. Let me show you how: 

  1. Go to the Sales menu.
  2. Select the Customers tab
  3. Tick New Customer.
  4. Choose the Is sub-customer checkbox.
  5. Enter the sub-customer’s info.
  6. In the Parent▼dropdown, select the parent account. Tip: Select Bill with parent or Bill this customer if you want to bill sub-customers individually or as part of the group.
  7. Press Save.

Parent accounts can have up to four levels down of sub-customers. To learn more about this one, see the Add and manage customers in QuickBooks Online article. If you are referring to creating subaccounts, we use it to break down your expenses, income, and more into greater detail. Where in you can divide your utilities account into subaccounts to track different types of utility payments, like gas, telephone, water, and so on. See Create subaccounts in your chart of accounts in QuickBooks Online article for more details. 


Feel free to visit our Sales and customers page for more insights about managing your company's income and customers.


I'd like to know how you get on after trying the steps, as I want to ensure this is resolved for you. Please reply to this post and I'll get back to you. Have a great day ahead. 

Level 4

Why use Customer sub-account?

Hi I'm talking about CUSTOMERS. I know how to set them up.


Please explain why/when I should use 'bill with parent' and what that actually does.





Why use Customer sub-account?

Thanks for keeping us posted and providing more details of your concern, howardjennings.


When you set up the sub-customer profile, you will have two options; Bill with parent or Bill this customer.


If you select Bill with parent, this means that the balances and the transactions of the sub-customer will be added to the parent customer profile. You can also use this link for reference: What does the bill with parent feature let you do on invoices?


Meanwhile, the transactions and the balances will not affect the parent customer profile if you select Bill this customer.


If you need additional help with setting up the profiles, please let us know. We'll be right here to further assist you.


Level 4

Why use Customer sub-account?

Hi, You've explained what they do, which is obvious from just trying it. What I'm trying to find out is;


  • Why would I need it
  • When would I use it


Please give me an example.

QuickBooks Team

Why use Customer sub-account?

Joining in the thread to share more details, howardjennings. 


You would usually need to use sub-customer if you want to break down or want more details with your reporting in QuickBooks. For example, use this feature if you want to track multiple departments under a single account with separate or combined billing.


You'll want to use the Bill this customer option if you don't want to have the balance added in the parent account. On the other hand, select the Bill with parent option if you want to have the balance added in the parent account. 


When running financial and transaction reports, there's also an additional filter where you can drill down how much is your income for this department or sub customer. Feel free to check out these articles to get more details in case you want to get more information about customizing reports:



As always, feel free to reach out or add another reply below if you have follow-up questions. 

Level 1

Why use Customer sub-account?

We use it for customers with multiple locations so it's easy to find certain invoices for a certain location but because it's billed with parent the Client receives 1 statement with the total for all invoices.  

Level 4

Why use Customer sub-account?



so if I check "Bill with Parent" then decide that's not what I need, when I uncheck it

Will the child transactions be removed from the parent?

If not, can I delete them manually?

If I delete them what else is affected?


Why use Customer sub-account?

We appreciate for keeping us posted about this, howardjennings.


Yes, you can remove the check mark in the Is sub-customer box anytime. The transactions associated to this customer profile will no longer appear on your parent customer profile. With that said, each profile will have their own balances.


You can manually delete the transaction if you have associated it to the wrong customer profile.

  1. Open the affected transaction.
  2. Click More at the bottom and select Delete.
  3. Select Yes to confirm the action.

This will affect the customer balance if you delete an invoice, credit, or invoice payment.


Then, you can recreate the transaction under the correct customer profile.


We got your back if you have more queries about the process. Have a great day!

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