Widgets not showing on dashboard

Let’s go through some troubleshooting steps together to help your widgets appear on your Dashboard, efirex.

QuickBooks Online (QBO) uses the browser’s cache to run faster. However, this can occasionally become corrupted, affecting some functionalities such as blank pages or buttons not working.

With this, log in to your company via incognito mode or private browsing. These browser sessions don't store data and allow the program to run smoothly. 

Here are the shortcut keys to bring up a private browser: 

• Google Chrome: press Ctrl + Shift + N 
• Firefox: press Ctrl + Shift + P 
• Safari: press Control + Option + P 
• Microsoft Edge: press Ctrl + Shift + P 
  
  

After signing in, head over to your Dashboard to check your widgets. If they appear on the Home screen, clear your regular browser's cache. This troubleshooting can fix display problems or errors caused by outdated data. Switching to another supported browse is a good alternative.

To learn more about the various tabs on your Home screen, including the steps to manage user access and sign-in information, click the following link for the complete details: Get started and adjust settings after you sign up for QuickBooks Online.

Feel free to open these resources for guidance on how to change your company settings and switch your QuickBooks view:  

• Switch between Accountant and Business view in QuickBooks Online
• Edit company settings in QuickBooks Online
  
  

Keep me posted below if you need guidance in handling a specific accounting task or have concerns about managing your transactions. We'll get back to make sure everything is taken care of for you. 

Tried this and also tried multiple computers now. Still no widgets will show up on home dashboard 

Hello, @efirex. Thank you for following the troubleshooting steps provided by my colleague. Your cooperation is greatly appreciated as we work to resolve the issue. I understand how crucial it is for you to have your widgets accessible on your dashboard home screen for efficient business management.

Since the issue persists, I recommend contacting our QuickBooks support team. They can conduct a more in-depth investigation to identify what's causing the widgets not to function as intended and provide the fix. 

Here's how to reach them:

1. Hover to the Help menu, then click the Search tab.
2. Hit Contact Us.
3. Choose the Using QuickBooks option.
4. Continue. Pick Chat or Callback.
    

For future reference, you can adjust your QuickBooks homepage. This functionality lets you tailor your dashboard displays according to your needs and preferences.

Thank you for bringing this to our attention. Once you've reached out to our support team, please keep me in the loop so I can ensure we stay on top of things until we resolve your issue. Feel free to reach out if you need additional assistance with QuickBooks.