Thanks for getting involved with this thread, Krista42. I appreciate your detailed information.

Since you're encountering the same issue on your Enter Bills screen, and you're being asked to assign a class to expense lines when you've already done so, I'd initially recommend confirming your product is up-to-date with its latest release.

If the problem continues while you're on your product's latest release, you can use the Verify Data utility. It identifies known issues within company files and informs users if their Rebuild Data tool needs to be utilized afterwards.

Here's how it's used:

1. Click Window, then Close All.
2. In your top menu bar, go to File.
3. Choose Utilities.
4. Select Verify Data.

In the event its results show a "Your data has lost integrity," message, this indicates there's damage in your file. You can use the Rebuild Data utility to fix it. For specific errors, there may already be a resource for them on our support site.

If it displays a "QuickBooks detected no problems with your data," notification, or you've searched our help articles and didn't find any existing resources about the specific error it displayed, you can move on to troubleshooting with our QuickBooks Tool Hub.

Here's how:

1. Close QuickBooks and download a copy of the utility's most recent version, then run it.
2. Follow along with your on-screen steps to complete installation and agree with our terms and conditions.
3. Once it's installed, double-click its icon to open the tool hub. If you can't find your app, perform a search in Windows for "QuickBooks Tool Hub" and select the program.
4. Access your Company File Issues tab and use the Quick Fix my file and QuickBooks File Doctor tools to troubleshoot your company file. In the event you need additional assistance, choose File Dr Help.

If none of our recommended troubleshooting solved the issues you're encountering, you'll want to get in touch with our Customer Care team and reference our ongoing investigation (INV-93725) into the Write checks screen not functioning properly. They'll be able to conduct further research with you and either add you as an affected user to the existing investigation, or create a new one if necessary. In the event your account is added to an investigation, you'll be notified about any updates relating to it through email.

I'll be here to help if there's any additional questions. Have an awesome day!

I am having the same issue with entering vendor bills. The first expense line is not displayed on the screen. My first fix was to save it, then reopen the bill. Then the expense line was displayed and I could adjust from there. I discovered that a better work around was to click on the items tab and then click back to the expense tab and the line is now displayed. This bug is also showing up when entering credit card expenses. Running the software update does not seem to fix this problem, so until QB fixes it, we need a work around. BTW I am running QuickBooks desktop 2021.

Hello, CPA dancer. 

It's great to hear that you successfully resolved the issue on your Enter Bills screen. As your helpful and reliable assistant, I'm here to assist you with the bug you recently encountered while entering your credit card in QuickBooks. Before we delve into the troubleshooting process, would you have received any error messages while trying to input your credit card details into the system? This information will help us better understand the root cause of the issue and allow us to provide you with the most effective solution possible.

In the meantime, I suggest utilizing the verify rebuild data tools to investigate whether the issue relates to your company files. It is always cautious to carefully review and confirm that all data is accurate and in order before taking additional steps or making any changes. You can follow my colleague ZackE's steps above on utilizing the verify rebuild Data utility.

If you have tried all the possible solutions above and the issue still persists, you can run the Quick Fix My Program from the QuickBooks Tool Hub. Here are the steps to follow:

1. In the QuickBooks Tool Hub, select Program Problems.
2. Select Quick Fix my Program.
3. Start QuickBooks Desktop and open your data file.

However, if the same thing happens, you may want to reach out to QuickBooks support for further assistance. The team of experts can effectively troubleshoot the issue by accessing your account and providing tailored guidance and solutions to resolve the problem.

1. Go to Help, then select QuickBooks Desktop Help/Contact Us.
2. Select Contact Us.
3. Give a brief description of your issue, then choose Continue.
4. Select to chat with us or Have us call you.
    

You may utilize this article for additional details: Add, edit, or deactivate a credit card.

On the other hand, if you wish to learn about processing payments in QBDT, you can check out these articles: 

• Connect your QuickBooks Payments account to QuickBooks Desktop
• Take and process payments in QuickBooks Desktop
   

If you require any further support or guidance in this matter, please don't hesitate to let me know, and I will be glad to assist you. Have a great day!

With release of R11_51 this problem came back.

Thank you for sharing your experience, @Brian246.

Are you referring to writing checks or creating credit card charges? If so, there's an ongoing issue wherein the top section and the bottom section of check match, however the balance on the expenses tab seems to be doubling what we see at the top and the bottom.

Our Product Engineering team is already aware of this and is now working for a fix. In the meantime, I suggest contacting our Customer Support Team, so you'll be added to the list of affected users and receive an email notification once we resolve the issue. 

You can reach our Customer Support for QBDT by going to the Help menu at the top right of the account. Then, let them add you to Investigation No. 93725.

Follow the steps below on how to reach them:

1. From your QuickBooks Desktop account, click the Help menu at the top.
2. Select QuickBooks Desktop Help.
3. Provide some information about this concern in the search box.
4. Click the Contact Us link at the bottom of the window.
5. You'll now be provided with a few support options.

You can check this article for more information about the different types of support we offer and their availability: Contact QuickBooks Desktop support.

In the meantime, you can try to toggle back and forth between the Expenses and Items tab to force the Expenses tab to equal the total of the check. You can also try to avoid entering anything on the top check portion. Instead, start you data entry below at the line item.

Once resolved, you can now create, modify, and print checks. It'll guide you with printing the check register and many more.

Let me know if you need further help writing a check or anything else. I'm always here to assist. Have a great rest of the day!

Any final resolve on this issue as its been 2 weeks and the issue remains?

I can see that this has been an issue with checks, @IMP4. In the meantime, we are unable to give the exact timeframe of when this be resolved. With that, I'm here to point you in the right direction to resolve this issue in QuickBooks Desktop.

Our dedicated team of experts has worked diligently to identify and address the root cause of the error you encountered. It would be best to contact our QuickBooks Desktop support team to get updates about the available fix. Then, they can add you to the list of affected users.

Follow the steps below:

1. On your QuickBooks account, go to the Help section.
2. Choose Contact Us.
3. State your concern, then select Continue.
4. We'll email you a single-use code. Enter your code and select Continue.
5. Select to chat with us or Have us call you.

Alternatively, you might want to create a backup of your financial files; we can utilize this article for the step-by-step process: Back up your QuickBooks Desktop company file.

Moreover, the following articles include all the information you require for QBDT's class-tracking functionality:

• Set up and use class tracking in QuickBooks Desktop.
• How to use class tracking in QuickBooks.

You can drop your queries in the comment section if you need a guide handling your check-in QuickBooks Dekstop. We value your time and understand the importance of a seamless experience. Rest assured, we will implement the necessary steps to rectify the error efficiently.

Yes!!  Driving me crazy!

so glad to hear I’m not the only one. 
were you able to get it fixed?

I called support today to try to get help with this, or at least be included on the investigation number to be contacted if they find a way to fix it. 

Hi there, BFLLC.

Thanks for joining this conversation.

Currently, the investigation is still in progress. Our product engineers are diligently working to resolve the issue with writing checks in QuickBooks Desktop (QBDT) at the earliest opportunity.

As you have already contacted our Support team, you have now been added to our notification list. This will assist our engineers in evaluating the extent of the impact on users.

For now, you can try entering the details on the bottom table first before entering the payee and amount of the check as a workaround.

I'm also adding this article that tackles managing checks in QBDT for future reference: Create, modify, and print checks.

Please let me know if you have additional questions about this or anything else. I'm more than willing to assist. Take care.