Anyone get an email saying that Quickbooks Payments is going to include a new $20 monthly fee?

Hello, @Service.

The Monthly Service Fee applies to those customers who avail the QuickBooks Payments Monthly Plan. For those who've purchased the Non-Monthly Plan, they are excluded from this fee.

You can check out these articles for more information about the QuickBooks Payments and Pricing:

• INTUIT QUICKBOOKS PAYMENTS PRICING SCHEDULE
• Get started with QuickBooks Payments
• INTUIT PAYMENTS QUALIFIED PRICING SCHEDULE (U.S. only)

Let me know if you have any other questions. I'm more than happy to help. Wishing you a good one!

Then why did I get that email if I am not on a monthly fee plan?

Hi there, @Service.

Our QuickBooks Payments team sent emails to notify customers of the coming changes to their accounts. For security reasons, we are unable to look up your account to view the changes to your plan, but let me route you to the best help available. 

I recommend you request a phone call from a support agent. They can review your account and check which plan would better suit their business.

 Here's how:

1. Click the Help icon in the upper right of the screen.
2. Select Contact US on the pop-up. 
3. Enter what you're needing assistance with in the How can we help? field and choose Continue. 
4. Click Get a callback.
5. Enter your contact information.
6. Select Call me.

Should you not see the option for Get a callback, you can toggle it by entering Support in How can we help?. To ensure we address your concern on time, check out our support hours: 

• 6:00 AM-6:00 PM PST (Mondays to Fridays)
• 6:00 AM-3:00 PM PST (Saturdays)

For additional reference, you can see Merchant Services related charges in the Merchant Center. Here's how: 

1.  Go to Merchantcenter.intuit.com
2.  Select Activity and Reports.
3. Choose All Statements.

Don't hesitate to let me know if I can be of additional assistance. Thanks for dropping by.