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LJFacctg
Level 2

Autopay - how to edit number of days in advance to enter?

I have recently setup autopay and all of my customers have scheduled their monthly payments. Problem is the invoices are due on the 1st of the month, but they are complaining because their payments are being deducted 2 days earlier than the due date. How can I change this? 

I've tried changing the "create number of days in advance" from 2 to 0, but the system won't retain the edit... please tell me there is a workaround so I don't have to ask them all to re-sign up for autopay??

Solved
Best answer February 26, 2025

Best Answers
Jayson_E
QuickBooks Team

Autopay - how to edit number of days in advance to enter?

Your concerns about the timing of autopay deductions have been heard, LJFacctg.  I'm committed to helping you understand how autopay deductions work in QuickBooks Online (QBO). I'll provide more details below.

 

The "Create Number of Days in Advance" setting in the recurring transactions template determines when QuickBooks will create and email invoices to your customers. It's not directly related to autopay deductions and can't be set to zero, as it is designed to generate transactions a specified number of days before the actual transaction date.

 

However, if you prefer to send invoices in real time and have more control over the process, consider creating them manually instead of recurring transactions. This will allow you to send invoices at the exact time you prefer.

 

Regarding autopay, when your customers set up autopay, you'll see an "Autopay Scheduled" status under the Invoice Activity section. Autopay deductions occur three days before the invoice due date to ensure timely processing. If the due date is less than three days away, the payment is deducted immediately.

 

Refer to this article for more details about the autopay feature for recurring invoices in QuickBooks Online: Set up Autopay for recurring invoices in QuickBooks Online.

 

Additionally, you can check this article to see when QuickBooks deposits customer payments into your bank: Find out when QuickBooks Payments deposits customer payments.

 

We're still around the Community page if you have any more questions about how autopay works for invoices in QuickBooks Online (QBO), please don't hesitate to ask. Our goal is to provide you with the support you need and ensure all your questions are answered.

View solution in original post

3 Comments 3
Jayson_E
QuickBooks Team

Autopay - how to edit number of days in advance to enter?

Your concerns about the timing of autopay deductions have been heard, LJFacctg.  I'm committed to helping you understand how autopay deductions work in QuickBooks Online (QBO). I'll provide more details below.

 

The "Create Number of Days in Advance" setting in the recurring transactions template determines when QuickBooks will create and email invoices to your customers. It's not directly related to autopay deductions and can't be set to zero, as it is designed to generate transactions a specified number of days before the actual transaction date.

 

However, if you prefer to send invoices in real time and have more control over the process, consider creating them manually instead of recurring transactions. This will allow you to send invoices at the exact time you prefer.

 

Regarding autopay, when your customers set up autopay, you'll see an "Autopay Scheduled" status under the Invoice Activity section. Autopay deductions occur three days before the invoice due date to ensure timely processing. If the due date is less than three days away, the payment is deducted immediately.

 

Refer to this article for more details about the autopay feature for recurring invoices in QuickBooks Online: Set up Autopay for recurring invoices in QuickBooks Online.

 

Additionally, you can check this article to see when QuickBooks deposits customer payments into your bank: Find out when QuickBooks Payments deposits customer payments.

 

We're still around the Community page if you have any more questions about how autopay works for invoices in QuickBooks Online (QBO), please don't hesitate to ask. Our goal is to provide you with the support you need and ensure all your questions are answered.

LJFacctg
Level 2

Autopay - how to edit number of days in advance to enter?

@Jayson_E Thank you so much for your assistance!

JaneDave_I
QuickBooks Team

Autopay - how to edit number of days in advance to enter?

You're more than welcome, @LJFacctg.

 

We're pleased to hear that the guidance from my colleague @Jayson_E was helpful in addressing your concerns. The Community is always enthusiastic about assisting and making your business operations more streamlined.

 

Should you have any further questions or require help with setting up autopay in QuickBooks, please don't hesitate to revisit this thread. The Community is here to support you at any time.

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