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AJBookkeeping
Level 3

Bill Pay not working?

I've been getting an error message for 2 days now, stating that "Bill Pay for QB Online isn't working right now. We're on it; please try again soon". I've tried clearing my cache and logging in to an incognito browser but getting the same results. Is there an outage or is the issue on my end?

Solved
Best answer March 19, 2021

Best Answers
LeizylM
QuickBooks Team

Bill Pay not working?

I appreciate you for sharing detailed information about your concern, AJBookkeeping. 

 

There are times your browser is not well configured and causes problems. This is why you're unable to pay bills using chrome. You can use Internet Explorer, Safari, or Mozilla Firefox browser.

 

If the issue persists, I'd suggest contacting our QuickBooks Online Care Team. Let me guide you how.

 

1. Go to the Help menu at the upper right.

2. Select Contact Us. 

3. Enter your concern. 

4. Click Let's talk. 

5. Select either Get a callback or Start messaging. 

6. Type in your contact info. 

7. Choose either Confirm my call or Send a message. 

 

 This article will help you check for the new updates for Online Bill Pay.

 

Don't hesitate to comment if you have other questions.  Have a nice weekend and stay safe. 

 

 

 

 

 

View solution in original post

6 Comments 6
LeizylM
QuickBooks Team

Bill Pay not working?

I appreciate you for sharing detailed information about your concern, AJBookkeeping. 

 

There are times your browser is not well configured and causes problems. This is why you're unable to pay bills using chrome. You can use Internet Explorer, Safari, or Mozilla Firefox browser.

 

If the issue persists, I'd suggest contacting our QuickBooks Online Care Team. Let me guide you how.

 

1. Go to the Help menu at the upper right.

2. Select Contact Us. 

3. Enter your concern. 

4. Click Let's talk. 

5. Select either Get a callback or Start messaging. 

6. Type in your contact info. 

7. Choose either Confirm my call or Send a message. 

 

 This article will help you check for the new updates for Online Bill Pay.

 

Don't hesitate to comment if you have other questions.  Have a nice weekend and stay safe. 

 

 

 

 

 

View solution in original post

Fiat Lux - ASIA
Level 15

Bill Pay not working?

@AJBookkeeping 

Have you tried opening your account on other browser? You may also consider opening a separate Melio account to isolate the issue.

https:// melio.grsm.io/quickbooks

 

AJBookkeeping
Level 3

Bill Pay not working?

Thank you, I was able to connect with support. It ended up being a browser setting (don't block 3rd party cookies).

GBE
Level 2

Bill Pay not working?

I have been having the same problem. It is sporadic. The problem seems to appear and disappear on its own. My third party cookies are not blocked and pop-ups from *.intuit.com are not blocked either. I have been waiting for somebody to call back for more than 24 hours now!!!!

 

Is there any other way to pay by ACH?

Giovann_G
QuickBooks Team

Bill Pay not working?

Hi there, GBE.

 

I know the importance of having the third application working. I can guide you to fix this.

 

Unusual behavior like this is sometimes caused by accumulated internet files stored on your browser. Let's perform troubleshooting steps to fix this.

 

Let's start by accessing your account using an incognito browser. Use the shortcut keys below:

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P 
  • Safari 11 or newer: ⌘ + Shift + N

Also, you can use other supported and up-to-date browsers. If this works go back to your regular browser and clear the cache to remove stored internet files and improve the system performance.

 

In addition, you can also subscribe to QuickBooks payment or consider opening a Melio account as what @Fiat Lux - ASIA suggested to further isolate this issue.

 

For your reference, here's a handy material that contains a link to help resolve Bill Pay issues and answers to frequently asked questions: What is Online Bill Pay?

 

Let us know if you have further questions or concerns about Bill Pay. I'll be right here to answer them for you. Have a good day!

Fiat Lux - ASIA
Level 15

Bill Pay not working?


@GBE wrote:

Is there any other way to pay by ACH?


 

@GBE 

Utilize these free apps to pay your bills by ACH.

https:// melio.grsm.io/quickbooks

https:// veem.grsm.io/veems

 

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