Bill Pay not working?

@AJBookkeeping 

Have you tried opening your account on other browser? You may also consider opening a separate Melio account to isolate the issue.

https:// melio.grsm.io/quickbooks

Thank you, I was able to connect with support. It ended up being a browser setting (don't block 3rd party cookies).

I have been having the same problem. It is sporadic. The problem seems to appear and disappear on its own. My third party cookies are not blocked and pop-ups from *.intuit.com are not blocked either. I have been waiting for somebody to call back for more than 24 hours now!!!!

Is there any other way to pay by ACH?

Hi there, GBE.

I know the importance of having the third application working. I can guide you to fix this.

Unusual behavior like this is sometimes caused by accumulated internet files stored on your browser. Let's perform troubleshooting steps to fix this.

Let's start by accessing your account using an incognito browser. Use the shortcut keys below:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P 
• Safari 11 or newer: ⌘ + Shift + N

Also, you can use other supported and up-to-date browsers. If this works go back to your regular browser and clear the cache to remove stored internet files and improve the system performance.

In addition, you can also subscribe to QuickBooks payment or consider opening a Melio account as what @Fiat Lux - ASIA suggested to further isolate this issue.

For your reference, here's a handy material that contains a link to help resolve Bill Pay issues and answers to frequently asked questions: What is Online Bill Pay?

Let us know if you have further questions or concerns about Bill Pay. I'll be right here to answer them for you. Have a good day!

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@GBE wrote:

Is there any other way to pay by ACH?

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@GBE 

Utilize these free apps to pay your bills by ACH.

https:// melio.grsm.io/quickbooks

https:// veem.grsm.io/veems

I’m experiencing the same. I sent the clients invoices, and they could not make payment because the credit card icons were missing when they tried to click review and pay. 

Hello, Epicviz.

If you have tried the suggested steps shared on this thread, and still getting the same result, I recommend reaching out to our Customer Care Team. They will be able to review your account and investigate why the icons are missing. 

Please take note that our support hours for QuickBooks Online Plus, Essentials, Simple Start is available from M-F 6 AM to 6 PM PT and Saturday 6 AM to 3 PM PT. For the Advanced version, we're available any time, any day.

Here's how you can contact us:

1. Go to the Help icon located in the upper right-hand corner.
2. In the Search window, click the Contact Us button located at the bottom.
3. Enter your question and click Let's talk.
4. Choose either Chat with us or Have us call you.

If you have the new QuickBooks Assistant help update, you can follow these steps:

1. In your QuickBooks Online account, go to the Help > Assistant.
2. Type Talk to a human and enter what do you need help with.
3. Click No if none of the articles shared are helpful and select Chat with us or Have us call you.

You can also get our direct phone number in this link: QuickBooks Online Support.

In addition, I'll be adding this article for more details about process payments for your customers: Take and process payments in QuickBooks Online.

You're welcome to post a reply here if there's anything else you need help with your account. We'll be right here to provide the solution. Take care and stay safe.