We have a tenant who bounced a check. Every discussion I find on here will not work for our situation because our accountant who set this up when we started using QuickBooks Enterprise, had me enter tenant payments under "Sales Receipts."
I can create a journal entry as required for accounts receivable and the bank but it leaves it hanging out there on the AR detail report.
I don't know how to clear this out and add the bank charge.
Thank you! I did end up chatting with support. Had to totally re-do the way we were entering checks on those tenants in order to do the bounced check feature but did employ that once we fixed those transactions.