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Level 2

Bounced Check

We have a tenant who bounced a check.  Every discussion I find on here will not work for our situation because our accountant who set this up when we started using QuickBooks Enterprise, had me enter tenant payments under "Sales Receipts." 

I can create a journal entry as required for accounts receivable and the bank but it leaves it hanging out there on the AR detail report. 

I don't know how to clear this out and add the bank charge.


2 Comments 2

Bounced Check

I can help you handle the bounced check in QuickBooks Desktop, @SheilaB965.


You've got two ways on how to record your bounced check for tenant payments made through sales receipts. You can either use the Record Bounced Check feature or perform the manual process. 


For the Record Bounced Check feature:


  1. Make sure to switch to single-user mode. Also, if you've returned an ACH item, switch the payment type to Check before proceeding with the steps.
  2. Go to the Customers menu at the top, and then select Received Payments.
  3. Double-click the payment you want to record as a bounced check.
  4. Select the Record Bounced Check icon on the Main ribbon tab. Note: The check must not be waiting to be cleared in the Undeposited Funds account, as it would have to have cleared the bank to bounce.
  5. In the Manage Bounced Check window, enter the Bank Fee or charge and the DateExpense Account for the Bank Fee, and other details needed.
  6. Click Next.
  7. QuickBooks will show you the Bounced Check Summary, for you to know what will happen behind the scenes. 
  8. Select Finish.
  9. Click Save & close to save the changes and exit the receive payments window.


If the payment method is grayed out or you’re unable to follow the steps, please proceed to Option 2 in this article: Handle bounced checks or Non-Sufficient Funds (NSF) from customers.


To keep track of this payment or bounced check, you can run the Customer Balance Detail report. To achieve this, click the Reports menu, and then select it from the Customers & Receivables section.


You can lean on me if you need more tips about managing transactions in QuickBooks. I'd be glad to help you some more. Take care!

Level 2

Bounced Check

Thank you! I did end up chatting with support. Had to totally re-do the way we were entering checks on those tenants in order to do the bounced check feature but did employ that once we fixed those transactions.


Thanks so much for responding!!


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